Rockstar stopped giving any rewards (at least to PC players), and I'm loosing my patience

[Fatalist]

This is not about all the rewards, but about that "do it now, you'll get your rewards later" system. Which is annoying by itself, but Rockstar go further. So… Do we NEVER get any rewards of that type from now on?

 

I mean… Look at this.

 

And I wonder how many people didn't go to their hometown on holidays and celebrated New Year alone just to complete this in time only to got THIS as a "reward". I mean you won't take your entire PC with you on the road just to complete it in some other town.

 

 

 

 

 

 

Spoiler

 

 

 

 

 

 

 

 

 

 

[siteseer]

you’re not alone, I’ve had an ls car meet prize not awarded, the strickler hat, ld organics shirt and others missing. I’ve sent tickets but rockstar support denies and stonewalls and takes a week to investigate and come back sorry-not-sorry. I’ve lost patience and trust in them. Not worth it to chase timed-unlocks. There’s no guarantee they’ll pop and definitely no help from support. Just move on.

[catcherintherye]

I'm on ps5 and I didn't get the bigness masks, the smoking jacket, the downtown cab shirt, or the two million from the heist bonus last november. I also don't have the manor geo track pants but they gave me the hat and hoodie. It's definitely not just a PC thing

[Gaffa]

Yeah and what the f*ck are Take 2 doing about it, considering one of their companies' Support team isn't providing effective support therefore resulting in negative end user experience?
I'll tell you what - sweet sh*te all. 
Nobody should excuse the shambles that is the reward, tracking and unlocks system(s) in GTA Online, they're pathetic and archaic and still to this day, Rockstar continue to release limited time content that "may" or "may not" work. Pathetic. 
Feedback page? Ha ha, ha. I'm not laughing. 

Edited February 15 by Gaffa

[oleg_aka_djmeg]

your issue is understandable and quite frustrating but at least in this particular case there isn't anything that rockstar support can do as the item is not present in the game files.

 

 

 

Edited February 15 by oleg_aka_djmeg

[WildBrick142]

this reward system and/or their telemetry system is clearly broken and they don't want to admit it (let alone do anything about it, it's been literal years). i also did 25 fooligan jobs - ps5 here - but only got the ice vinyl jackets.

 

then i did just one hardmode mission which took me about if not over 20 minutes and yet somehow i received the speed demon livery for completing a mission in under 10 minutes.

 

now i'm missing just about every taxi work reward, except for the shirt. but this time, fully expecting i'd get shafted by the system for the third time in a row, i decided to live stream myself showing the event ads and then doing the stuff, force saving the game, showing my psn id, etc. so that i have irrefutable evidence to show to r* support. and, honestly, i would recommend everyone to live stream their gameplay showing as much as possible as well at this point. that way if support tries to deny you, you have evidence that quite literally cannot be faked.

[EkaSwede]

As a collector of Smoking Jackets I'm quite livid that the LS Smoking Jacket was Gen5 exclusive. It'd be nice if we were told that, but I suppose they needed to scam Gen 4 and PC players into playing 25 suckass Fooligan jobs and expecting us to wait 48 minute in between every mission.

 

Actually, it's a sh*tty jacket. It's a Loser Jacket for losers.

[siteseer]

7 hours ago, WildBrick142 said:

this reward system and/or their telemetry system is clearly broken and they don't want to admit it (let alone do anything about it, it's been literal years). i also did 25 fooligan jobs - ps5 here - but only got the ice vinyl jackets.

 

then i did just one hardmode mission which took me about if not over 20 minutes and yet somehow i received the speed demon livery for completing a mission in under 10 minutes.

 

now i'm missing just about every taxi work reward, except for the shirt. but this time, fully expecting i'd get shafted by the system for the third time in a row, i decided to live stream myself showing the event ads and then doing the stuff, force saving the game, showing my psn id, etc. so that i have irrefutable evidence to show to r* support. and, honestly, i would recommend everyone to live stream their gameplay showing as much as possible as well at this point. that way if support tries to deny you, you have evidence that quite literally cannot be faked.

how cute, support will literally bounce you around three different support staff who will cut-paste the same generic response ‘our systems show’ then stonewall & deny. It’s not worth it, the unlock code is glitched, support won’t satisfy our legitimate grievances, and you’ll get nothing but headache in the end. Just go for the immediate unlocks and stop chasing the timed ones. 

[catcherintherye]

but hey at least I got the valentines livery... the day after valentines

[Gaffa]

3 hours ago, catcherintherye said:

but hey at least I got the valentines livery... the day after valentines

Yeah stupid Rockstar logic strikes again. 
Consider yourself lucky you got it this early - there'll be players waiting until the 24th or later perhaps for that... 

[Fatalist]

1st screenshot: after collecting my 1st G's Cache the corresponding Award says 6/10. WTF? Modders? Or Rockstar Support themselves started to screw my account after I started to argue with them about previous events awards?

 

 

2nd screenshot: I just logged in for the first time, since the last weekly update, with my 2nd character (so it was second day, I've already logged in for two days with my 1st character, but it was first time I logged in with my 2nd character since the last weekly update), and already I have 1/10 of G's Cache. I mean… I just logged in… I didn't even do nothing yet. But the Award already says 1/5. WTF? The only good thing is G's Cache spawned for that character, so I guess that screwed Award don't prevents G's Cache spawn.

 

Edited February 18 by Fatalist

[MaXeLL01x]

I'm having the same exact problem with Rockstar Support (translated from italian to english using Google Translate):

 

https://ibb.co/wSkcHTC
https://ibb.co/Hp5jZvZ
https://ibb.co/JcFhQWG
https://ibb.co/grq7zgc
https://ibb.co/3zyQ9yh
https://ibb.co/ctLdn7L
https://ibb.co/4MPynBW
https://ibb.co/TBRxkp3
https://ibb.co/YycnH3F
https://ibb.co/KwzcqMn

 

(screenshots in chronological order, the last one is from today)

 

I think there is a communication problem with them, there seems to not understand what i'm talking about lol

Edited February 19 by MaXeLL01x

[Fatalist]

Even all their names are fake: Timothy B., Alessandra S., Tony S., Bobby S., Seamus S. How about Long John Teabag at least? C'mon! Use some creativity! Almost all of them are "S." (ass?).

 

Here's some news for me as well…

 

 

Well, this is BS. Because I would never even start to do those Fooligan Jobs with my 2nd character until I do 25 of them my primary character 'cuase this is more important for me.

 

 

 

You know, we, the gamers, must take no prisoners at this piont. We should do something like "Do it our way, or f*** your game, or even your entire industry." Like we should reverse pre-order to our advantage: release the game, and then MAYBE we'll pay you. If we like it. Let's call it "pre-release". But "pre-release" doesn't mean "betta" or "demo", it means final release, and the publisher should wait for our money. Or maybe we should continue to answer them that way, like on these screenshots. I mean THEY need our money, not us. I still can't understand why gamers don't do things like that and why they're so divided.

 

Speaking about rewards on PC… I guess I'll help myself, pretty soon, with mod menu, if it continues like this. It won't give me monetary awards, but at least I'll unlock some clothes. Only those that I should have already. I'll wait for a one more week maybe, but then… What else can I do? Rockstar Support is the worst. And Rockstar themselves are the worst. Will you buy GTA VI after that?

[WildBrick142]

59 minutes ago, Fatalist said:

Or maybe we should continue to answer them that way, like on these screenshots. I mean THEY need our money, not us. I still can't understand why gamers don't do things like that and why they're so divided.

yeah, no. that's not gonna help anyone. i get dealing with support can be very frustrating, been there myself, but at the end of the day they're just trying to do their jobs which are oftentimes very stressful. imagine you had to deal with thousands of tickets all day long, some of them describing an overly complex issue, some spewing nothing but hatred, and some going beyond the scope of support's ability. it'd be very easy to misunderstand the question, or use the wrong canned response. they most likely use bots as well, at least in the initial response, to help work through it faster. sadly, working support in the industry is not about how helpful you are but how fast you can resolve tickets. rockstar is not the only company with a difficult to deal with support (try youtube support, you'll probably send your pc flying out the window) so all that you can do is remain patient until someone is forced to focus on your ticket. being brash and rude is not going to magically speed everything up.

 

do note that the issue is with the way the game is tracking progress - this not something the support can do. it's the programmers' job to fix it, and the only way they will ever care to do it is when the grubby managers say they should focus on it. and that's if they're aware of the issue to begin with. all that support can do is verify whether you did the tasks based on what they can see with the tools they were given. and i can guarantee you that they were explicitly told not to give anyone anything unless the system says they can. and i wouldn't blame them for having a policy like that -- back in the day many people would lie to support about missing item unlocks (the unused "asshole tee" being most common) that they eventually stopped giving out item unlocks altogether.

 

 

anyway, i'm trying to do my own investigation to figure out where things are going wrong. do you remember what time/day have you completed the final 3 fooligan jobs on character 1? and the final 8 jobs on character 2? did you do anything of note between/after completing those final 3 an 8 jobs on each character? has the game crashed at any point? anything you remember and think might be relevant would be helpful to know, i'm trying to get as much information as i possibly can to figure out if there's something in common between all cases of missing items and hopefully bring awareness to rockstar and the players about it. also, no, support is not pulling these numbers out of their ass. this really is what the system reports to them, so it's all the more important to find out why the numbers are going missing.

currently my hypothesis is that there is a discrepancy between when you do something and when it actually registers in their system, leading to the system erroneously reporting task completion past the event period (roughly a 48-72 hour delay...? alternatively, the british timezone could be the default on their end so past midnight for them would "end" the event despite the daily reset & tunable update not happening for another 7+ hours.) but of course that hypothesis can be easily put aside if you completed the fooligan jobs in the first few days of the event.

 

 

by the way, if you're looking to try to counter support you could ask them why the characters are tracked separately. you completed 39 jobs across both characters according to them, and the newswire doesn't say a word about it being limited to 1 character at a time. furthermore, from what i've seen the way these delayed unlocks normally work -that's if they successfully are tracked- is that both characters get the items even if only 1 character actually did the thing they ask you to do. so i think it might be worth a shot to ask why are they seen separately.

 

 

interestingly, a response in yours and @MaXeLL01x's posts is similar to one i've received myself. "we are actively collecting information from reports like yours," and "we will keep your ticket on hold for now while we investigate the issue." might be nothing, but i am staying hopeful that they're getting a large volume of missing item reports and rockstar is finally catching on that there's a problem on their end.

[ambi3nt]

4 hours ago, WildBrick142 said:

might be nothing, but i am staying hopeful that they're getting a large volume of missing item reports and rockstar is finally catching on that there's a problem on their end.

They were catching up with that for years and never made it.. At this point even recordings/screenshots might not always help and you need to bug them until they lose patience with you.

 

Spent over a month doing back and forth with support regarding yellow rooster shirt for buying acid lab upgrade. Had screenshots of me owning lab and a screenshot from second day of the update showing my lab value at 335,200 (steam ss with dates and all). And that was not enough. Some guy did "thorough inspection" (most likely checked my 1st character which I do not play, even though I told them about it from get go and repeated multiple times) and they kept copy pasting it, implying that I'm lying or that I just "believe" that I bought it. Finally they just gave it to me, but probably cause they simply got bored and needed to close ticket..

Edited February 20 by ambi3nt

[Fatalist]

6 hours ago, WildBrick142 said:

yeah, no.

Good start. LOL. Reminds me of one of the bands on GTA V/Online radio: Yeah But No. 

 

6 hours ago, WildBrick142 said:

that's not gonna help anyone.

Well, and I say that's gonna help everyone. But how do you know? Are you a time traveler, have you checked that way of events? 

I mean, not so long time ago Rockstar gave items immediately. Remember that time? You do something, like completing one of the heists' finale, you get the item just right after that. Those times have ended like just two months ago. If all the players would start flash mob like "I won't play GTA Online until you return this system and/or give us all the previous rewards", they will bring it back. Oh, and be sure they'll make it fast AF, because noone would buy Shark Cards. And Rockstar Support won't be bothered. Everybody wins!

 

6 hours ago, WildBrick142 said:

they're just trying to do their jobs which are oftentimes very stressful. imagine you had to deal with thousands of tickets all day long

Dude… Where should I even begin?.. Imagine you're living right between Russia and Ukraine, in Belarus, the country noone even knows about, and you can't sleep at 3AM because of a fighter jet behind your window is too loud. And your grandma lives in Russia, while her sister lives in Ukraine. Or imagine that someone's knocking at your door, from time to time, not everyday, but like 2-3 times a week. And you too afraid to check who's there, don't wanna open it because it might be someone from military or police. And you don't know if they came after you 'cause your country might about to join Russia at any point. Hidden mobilization might start at any point. And (at any point) you might leave all your stuff behind and try to move to another country to begin a new life there. IF you'll be lucky and leave. THIS is stressfull.

 

Right before COVID and all the related events had started in March 2020, I was looking at jobs at Rockstar's site, just out of curiosity. And because I was very unsatisfied with Russian translation. I always thought: "I would do it better." Salary was something like £2000 a month. If someone knows better, correct me if I'm wrong. But £2000 is about $2500. Almost every man and woman in my country would kill for this job. People here usually works for like £200-300. So it was a job for translation tester. It's not even a translator, you just "test", read (or pretend that you did) someone else's translation. And you'll get a salary of 10 months of hard work in my country. OH PLEASE! Tell me how stressfull is job where bots are answering the same text to everybody. I can only dream about this job. And if I worked at Rockstar Support now, there's no way I would be SO stupid that I confuse Mustard Vinyl jacket with Ice after reading @MaXeLL01x's message. The same goes for the corresponding events. They're not even trying. They're just chilling and fooling around, just like those NPCs in Lifeinvader's office in Michael's mission.

 

6 hours ago, WildBrick142 said:

some spewing nothing but hatred, and some going beyond the scope of support's ability.

Aren't those two types are the easiest to answer? 'Cause you don't have to answer at all? Bot's answers doesn't even count. Imagine you're doing nothing, reading hatefull coments and getting AT LEAST £2000 a month. I don't even remember if it's for a month or for a week. And this is just a translation's tester salary, obviously people from Rockstar Support recieves more. AAAND that blue in-game Rockstar employee t-shirt. Wink!

 

It looks like they don't even play games, including GTA. They barely understand what players are talking about. I won't be surprised if Rockstar hired them just for they're using pronunciations on Twitter. And you know what I'm talking about.

 

6 hours ago, WildBrick142 said:

they most likely use bots as well, at least in the initial response, to help work through it faster.

Poor people! I'd rather work in the mines! Rockstar are SAVAGES! But the most savages of 'em all are we, the players! How dare you?! And now, with Greta Thunberg's voice: "HOW DARE YOU?!".

 

6 hours ago, WildBrick142 said:

sadly, working support in the industry is not about how helpful you are but how fast you can resolve tickets.

Laugh out loud. And it's not even the figure of speech. Very valuable job it is, and very valuable workers they are. I mean, poor guys! Until this day I didn't even know that there's SO much pain and suffering in this damned world! I wish I could help this poor guys by firing them all because of futility, and replace them with myself only. I'm pretty sure that I alone would help more people then they alltogether, even if there are thousands of them.

 

6 hours ago, WildBrick142 said:

being brash and rude is not going to magically speed everything up.

Yeah. The only magic in this world that makes everything magically start to work is money. The simple example is refusing that "do it now, you'll get your reward later" (by the way, I took that phrase from your Twitter initially ) system. Why couldn't they give you those Ice Vinyl jackets RIGHT AFTER you did the 1st Fooligan Job? 'Cause they need you to continue to log in and play the game, to get your reward. Actually, not giving it makes people log in every day. Ooooh, conspiracy! But boycotting GTAO and/or upcoming GTA VI would FORCE Rockstar to back to give items just like they did not so long time ago. Now all the items are unobtainable and already 3 cars are time-limited. FOMO. Because WE allow them to do that. But isn't boycott is a beautiful form of protest?

 

6 hours ago, WildBrick142 said:

do note that the issue is with the way the game is tracking progress - this not something the support can do. it's the programmers' job to fix it

Somehow my messages to Rockstar Support led me to the point they're randomly gave me some of the items I asked. Please, notice that they're lying about number of jobs and that f'n LS Smoking Jacket to @MaXeLL01x too. In fact, I'm pretty sure they're lying about it (and numbers of jobs) to everybody. Becaaause…

 

On 2/15/2023 at 10:25 AM, oleg_aka_djmeg said:

your issue is understandable and quite frustrating but at least in this particular case there isn't anything that rockstar support can do as the item is not present in the game files.

 

 

 

 

And be sure, they will continue to lie about this item and the numbers of jobs to all PC players. They just can't say the truth even once.

 

6 hours ago, WildBrick142 said:

back in the day many people would lie to support about missing item unlocks (the unused "asshole tee" being most common) that they eventually stopped giving out item unlocks altogether.

I wanted to begin my answer with this question, but know I suspect it even more: do you have any relations with Rockstar? I mean, you defend them too much, but how do you know about THAT? Especially details like "the unused "asshole tee" being most common". I'm pretty sure that this is not something Rockstar would share via their Twitter.

 

6 hours ago, WildBrick142 said:

anyway, i'm trying to do my own investigation to figure out where things are going wrong.

When Rockstar decided to give players awards later, not immediately. Solved!

 

6 hours ago, WildBrick142 said:

do you remember what time/day have you completed the final 3 fooligan jobs on character 1? and the final 8 jobs on character 2?

Why those numbers? Just because they said i did 22/17 jobs? Duuude… Just for you to know: I only started to do Fooligan Jobs with my 2nd character after I finished to do all 25 with my 1st one. I didn't mixed them up. They just made those numbers up, just like they made them for @MaXeLL01x. 'Cause they just don't have LS Smoking Jacket (for 25 Fooligan Jobs) on PC at all. They didn't gave me anything for my 2nd character either, even though I did "17" jobs. And the ONLY reason they gave me rewards for my 1st character is 'cause I annoyed them so much and I didn't stopped to do that after first bots' answers. Actually, now I guess that all those under "Tier 2" answers are bots'. The same reason we still got no Brickade 6x6 "Green Fooliganz" livery. I'm afraid that your investigation will lead you to a simple answer that Rockstar are just assholes. They have billions, and nowadays they are too distracted on cocaine and prostitutes than on hoi polloi.

 

6 hours ago, WildBrick142 said:

also, no, support is not pulling these numbers out of their ass. this really is what the system reports to them, so it's all the more important to find out why the numbers are going missing.

They made those numbers up for @MaXeLL01x as well. The reason: LS Smoking Jacket is PS5/Xbox Series X|S exclusive item. The only question is did they f'd up in Newswire, or did they lied on purpose, initially. Please, notice that they won't give all the other simple things as well. Like "Green Fooliganz" livery for Brickade 6x6, even though it requires just on First Dose mission on Hard. Or GTA$188,888 for Lunar New Year week. Even though it requires a simple log in. Is it too soon to say about "Los Santos Lovers" livery for Classique Broadway? Also required a simple log in. They just COMPLETELY STOPPED to give ANY awards.

 

6 hours ago, WildBrick142 said:

timezone

I thought about that too. A lot. Well, back when they gave you items immediately, I remember that I was very frustrated once, when I finished the Cayo Perico with my 2nd character just a minute or two after 9AM (GMT+3), the time when the Daily Objectives changes in my country. I still got no Orange Glow Shades with my 2nd character because of that. And I did it a few hours, or maybe minutes, before that with my 1st character though. And I got it. But not after 9AM and like a 1, or 2, or maybe 5 minutes after 9AM when i finished Cayo with my 2nd character. I'm pretty sure I did that with my 1st one somewhere between 8AM and 9AM. Somewhere around 8:30 maybe, and then I f'd up to do it on time with my 2nd one. I don't know if that's the same with "do it now, you'll get your rewards later" items, but at least that means that, at least in that case, items are NOT shared. Otherwise, I would have Orange Glow Shades with both of my characters.

 

Not so long time ago I also f'd up to do The Diamond Casino Heist in time, with my 2nd character. But! In that case I got The Diamond Strike Vest for both. 'Cause I did it with my 1st character, and in time. And I finished it just a few minutes before 9AM. And yes, in all the cases I mean "a few minutes before 9AM" when a GTA "week" changes. Actually, Daily Objectives for that day, the update itself releases 3 hours after that. In my case, it's 12AM GMT+3.

 

One more thing: recent requirements for items are bound with Awards, like the Award for Fooligan Jobs. Platinum requires 50, not 25, but still… There's award about it. So maybe SOME items, like that The Diamond Strike Vest one, were shared. 'Cause there's no awards and numbers about it: you finished the job, only one time, and you know you did it. But I remember that I did The Pacific Standard Job with both characters, and Pacific Standard Sweater wasn't shared. I had to do that twice to get it with both characters. Even though it was within the same series of Heists weeks. Also, I remember I got Black Broker Flat Cap (or Black Beat Off Phones) just minutes before 9AM. But that was Event Cargo. I'm pretty sure I did some of jobs from "do it now, you'll get your rewards later" previously, at the very last minutes (I always have no time to play, and many times I finished things just before literally just a few minutes left before a "week change", which is Thursday, 9AM GMT+3, in my case). And than I got rewards after that. Yes, even from "later" rewards. But I struggle to remember specific examples of "later rewards". They didn't do that too often back then as they do now.

 

Once again, just to remind you: I ONLY started to do Fooligan Jobs with my 2nd character after I did 25 with my first one. I wouldn't start to do that if there wasn't 25 on my 1st character. Even the Award said so, 25/50. And I know I got 0/50 before 'cause I didn't even did any Dax story AND phone missions before that week. I haven't even seen the first custscene (with Ron) before that week. I was too busy grinding and buying new cars on week 1, and then I thought to do story missions after snow would end. But then that event had started, and I was like: "Oh, OK. Need to do that now."

 

Also, there's no point to sum up the number of jobs. Because of two reminders: 1) they DON'T have LS Smoking Jacket on PC, they CAN'T give it to you, 2) they didn't gave me even Ice Vinyl jacket and its Cut version for even ONE job for my 2nd character, even though they said I did "17 jobs". 3rd reminder is they also made up numbers of jobs for @MaXeLL01x too. And I'm pretty sure that they did it not only for me and him, but for every PC player. At first I wasn't 100% sure, when they said I did just 22 jobs. Even though I know that I had a lot of time when I started to do Fooligan Jobs with my 2nd character, which happened only when I finished 25 with my 1st character. 1st took about a week. Maybe a day or two of the second week. Then I did 25 more, with my 2nd character. But when they said I did some with 2nd… And it counts… And I know I started to do them with 2nd only after I did 25 with 1st one. Then I realised they're TOTALLY make those numbers up. Just like with @MaXeLL01x. And the reason is simple: they just don't have LS Smoking Jacket on PC. Let's imagine they would say "OK. You did 25 jobs." So what's then? They don't have LS Smoking Jacket on PC, they can't give you this reward. Interestingly enough: on Taxi Work event they DID say that some of the rewards will be for GTA+ members only. You need to pay "just a price of a cup of coffee" to beg them to give you your rewards for Taxi Work. 

 

6 hours ago, WildBrick142 said:

the newswire doesn't say a word about it being limited to 1 character at a time

Weak argument. At the end of the day, they make the rules, and they have the final word. My point was why WE don't make the rules instead? As for Rockstar Newswire, it doesn't say LS Smoking Jacket is PS5/Xbox Series X|S exclusive item either. But they can't make it just appear on PC's game files. I wonder if it's description says it's last-gen console exclusive, or if it's just a "Drug Wars" item. And once again: they didn't even gave me rewards for 1 Fooligan Job for my 2nd character. So how is it a combined number of jobs would make things easier? And as for LS Smoking Jacket for 25 Fooligan Jobs, they just don't have it on PC anyway. Not even speaking about we still got no rewards for simple things like completing 1 First Dose misson on Hard, or for owning a Taxi, for ANY of two characters.

 

6 hours ago, WildBrick142 said:

interestingly, a response in yours and @MaXeLL01x's posts is similar to one i've received myself. "we are actively collecting information from reports like yours," and "we will keep your ticket on hold for now while we investigate the issue."

There's nothing interesting in bots. Either it's a bot's answers, or they just copy/paste a standard answer, maybe slightly changing it so it won't look completely the same for everyone.

Edited February 20 by Fatalist

[WildBrick142]

5 hours ago, Fatalist said:

Dude… Where should I even begin?.. Imagine you're living right between Russia and Ukraine, in Belarus, the country noone even knows about, and you can't sleep at 3AM because of a fighter jet behind your window is too loud. And your grandma lives in Russia, while her sister lives in Ukraine. Or imagine that someone's knocking at your door, from time to time, not everyday, but like 2-3 times a week. And you too afraid to check who's there, don't wanna open it because it might be someone from military or police. And you don't know if they came after you 'cause your country might about to join Russia at any point. Hidden mobilization might start at any point. And (at any point) you might leave all your stuff behind and try to move to another country to begin a new life there. IF you'll be lucky and leave. THIS is stressfull.

 

Right before COVID and all the related events had started in March 2020, I was looking at jobs at Rockstar's site, just out of curiosity. And because I was very unsatisfied with Russian translation. I always thought: "I would do it better." Salary was something like £2000 a month. If someone knows better, correct me if I'm wrong. But £2000 is about $2500. Almost every man and woman in my country would kill for this job. People here usually works for like £200-300. So it was a job for translation tester. It's not even a translator, you just "test", read (or pretend that you did) someone else's translation. And you'll get a salary of 10 months of hard work in my country. OH PLEASE! Tell me how stressfull is job where bots are answering the same text to everybody. I can only dream about this job. And if I worked at Rockstar Support now, there's no way I would be SO stupid that I confuse Mustard Vinyl jacket with Ice after reading @MaXeLL01x's message. The same goes for the corresponding events. They're not even trying. They're just chilling and fooling around, just like those NPCs in Lifeinvader's office in Michael's mission.

well, if you think that gives you the right to be passive-aggressive and rude to anyone you speak to, then fair enough. i won't argue about it. but again, it won't help anyone. you don't have to be a time traveler to know that, it's common decency.

 

5 hours ago, Fatalist said:

I wanted to begin my answer with this question, but know I suspect it even more: do you have any relations with Rockstar? I mean, you defend them too much, but how do you know about THAT? Especially details like "the unused "asshole tee" being most common". I'm pretty sure that this is not something Rockstar would share via their Twitter.

that was back when heists update released and the asshole tee was one of the few tshirt unlocks the game had. the moment someone found out it's in the game but unused, people started trying their luck with support and they would almost always give it to people until they realized they shouldn't. judging from this post, the information that the support had was not updated to reflect that rockstar developers changed their minds on letting players obtain it (probably a last-minute decision before release) and most likely were under the impression that the game is bugged.

 

also lol, "defend," you made a reference to my tweets earlier, yet my most recent tweet is calling rockstar's tracking system incompetent. so, my only relation with rockstar would be that they probably hate me for what i do and say

 

5 hours ago, Fatalist said:

Why those numbers? Just because they said i did 22/17 jobs? Duuude… Just for you to know: I only started to do Fooligan Jobs with my 2nd character after I finished to do all 25 with my 1st one. I didn't mixed them up. They just made those numbers up, just like they made them for @MaXeLL01x. 'Cause they just don't have LS Smoking Jacket (for 25 Fooligan Jobs) on PC at all. They didn't gave me anything for my 2nd character either, even though I did "17" jobs. And the ONLY reason they gave me rewards for my 1st character is 'cause I annoyed them so much and I didn't stopped to do that after first bots' answers. Actually, now I guess that all those under "Tier 2" answers are bots'. The same reason we still got no Brickade 6x6 "Green Fooliganz" livery.

i'm asking for those numbers because i want to have any possible information that would help me find out what is it exactly that causes their tracking system to fail at the one job it's supposed to do.

 

just in case there's any misunderstanding: i believe you when you say you completed 25 jobs. however, that does not mean that support is lying. they are only telling you what they see, even though we all know that what they see is wrong. it's whatever the system r* has in place to track stuff that is wrong/lying, and rockstar support are only the messenger here.

 

5 hours ago, Fatalist said:

The reason: LS Smoking Jacket is PS5/Xbox Series X|S exclusive item. The only question is did they f'd up in Newswire, or did they lied on purpose, initially. Please, notice that they won't give all the other simple things as well. Like "Green Fooliganz" livery for Brickade 6x6, even though it requires just on First Dose mission on Hard. Or GTA$188,888 for Lunar New Year week. Even though it requires a simple log in. Is it too soon to say about "Los Santos Lovers" livery for Classique Broadway? Also required a simple log in. They just COMPLETELY STOPPED to give ANY awards.

i'm leaning more towards a f*ck up in the newswire. i think what they actually meant is that the smoking jacket is a bonus reward exclusive to those on ps5/xsx|s, since the hard mode and taxi work events both make sure to clarify that the ps5/xsx|s players will get extra stuff. or they wrote the article with only ps5/xsx|s in mind, completely forgetting that the other platforms don't have it.

 

i will agree about the broadway livery. that was a peak smooth brain decision to give players a valentines-themed livery after said day/week, even though they already have a system in place that could have instantly unlocked it. sometimes it does feel like they decide stuff based on where they throw a dart

 

5 hours ago, Fatalist said:

I thought about that too. A lot. Well, back when they gave you items immediately, I remember that I was very frustrated once, when I finished the Cayo Perico with my 2nd character just a minute or two after 9AM (GMT+3), the time when the Daily Objectives changes in my country. I still got no Orange Glow Shades with my 2nd character because of that. And I did it a few hours, or maybe minutes, before that with my 1st character though. And I got it. But not after 9AM and like a 1, or 2, or maybe 5 minutes after 9AM when i finished Cayo with my 2nd character. I'm pretty sure I did that with my 1st one somewhere between 8AM and 9AM. Somewhere around 8:30 maybe, and then I f'd up to do it on time with my 2nd one. I don't know if that's the same with "do it now, you'll get your rewards later" items, but at least that means that, at least in that case, items are NOT shared. Otherwise, I would have Orange Glow Shades with both of my characters.

 

Not so long time ago I also f'd up to do The Diamond Casino Heist in time, with my 2nd character. But! In that case I got The Diamond Strike Vest for both. 'Cause I did it with my 1st character, and in time. And I finished it just a few minutes before 9AM. And yes, in all the cases I mean "a few minutes before 9AM" when a GTA "week" changes. Actually, Daily Objectives for that day, the update itself releases 3 hours after that. In my case, it's 12AM GMT+3.

 

One more thing: recent requirements for items are bound with Awards, like the Award for Fooligan Jobs. Platinum requires 50, not 25, but still… There's award about it. So maybe SOME items, like that The Diamond Strike Vest one, were shared. 'Cause there's no awards and numbers about it: you finished the job, only one time, and you know you did it. But I remember that I did The Pacific Standard Job with both characters, and Pacific Standard Sweater wasn't shared. I had to do that twice to get it with both characters. Even though it was within the same series of Heists weeks. Also, I remember I got Black Broker Flat Cap (or Black Beat Off Phones) just minutes before 9AM. But that was Event Cargo. I'm pretty sure I did some of jobs from "do it now, you'll get your rewards later" previously, at the very last minutes (I always have no time to play, and many times I finished things just before literally just a few minutes left before a "week change", which is Thursday, 9AM GMT+3, in my case). And than I got rewards after that. Yes, even from "later" rewards. But I struggle to remember specific examples of "later rewards". They didn't do that too often back then as they do now.

thank you. i'll add that to my notes.

 

5 hours ago, Fatalist said:

Weak argument. At the end of the day, they make the rules, and they have the final word. My point was why WE don't make the rules instead? As for Rockstar Newswire, it doesn't say LS Smoking Jacket is PS5/Xbox Series X|S exclusive item either. But they can't make it just appear on PC's game files. I wonder if it's description says it's last-gen console exclusive, or if it's just a "Drug Wars" item. And once again: they didn't even gave me rewards for 1 Fooligan Job for my 2nd character. So how is it a combined number of jobs would make things easier? And as for LS Smoking Jacket for 25 Fooligan Jobs, they just don't have it on PC anyway. Not even speaking about we still got no rewards for simple things like completing 1 First Dose misson on Hard, or for owning a Taxi, for ANY of two characters.

you'd never know until you try. yeah, you won't get the jacket (unless they'll care to add it next dlc, probably not though) but it might still give some kind of an actual insight on how they were told to handle these situations (other than concluding with "bots," "Rockstar are just assholes," "too distracted on cocaine," etc.) and there's still the $500k, which sure it's literal peanuts with how inflated the in-game economy is. the way i see it though, it would be a matter of principle to get that money out of them. unless you already got it, then nevermind. but in the end that's all up to you, it's your account, and i'm only looking for information that could be used to help everyone/spread awareness of the exact issue in the future.

either way, i hope they'll give you the missing rewards for the 2nd character soon. r* really needs to do something about this reward system.

Edited February 20 by WildBrick142

[Spider-Vice]

@Fatalist although you're very welcome to express your frustration about issues you're encountering with the game or R*'s support service, your attitude in this topic and even others has been nothing short of absolutely awful, and it would be nice if you didn't ruin this topic, which is supposed to be informative and to have constructive discussion about issues with rewards, with your essay-sized drivel and outright batsh*t conspiracy theories, thanks. If you're here just to be rude and engage in arguments like this, you may as well just... not. Leave that at the door, let's keep this to details and reports about rewards not working properly for some.

 

16 hours ago, WildBrick142 said:

yeah, no. that's not gonna help anyone. i get dealing with support can be very frustrating, been there myself, but at the end of the day they're just trying to do their jobs which are oftentimes very stressful. imagine you had to deal with thousands of tickets all day long, some of them describing an overly complex issue, some spewing nothing but hatred, and some going beyond the scope of support's ability. it'd be very easy to misunderstand the question, or use the wrong canned response. they most likely use bots as well, at least in the initial response, to help work through it faster. sadly, working support in the industry is not about how helpful you are but how fast you can resolve tickets. rockstar is not the only company with a difficult to deal with support (try youtube support, you'll probably send your pc flying out the window) so all that you can do is remain patient until someone is forced to focus on your ticket. being brash and rude is not going to magically speed everything up.

This a thousand times. Please don't be rude to customer support people as much as you may be frustrated about an issue, they're doing their job and they most times don't have all the information you think they do, and yes, they can work in very "robotic" ways especially in larger corporations, they have to so they can attend to every single ticket. They may forward information to people who can deal with these things, or accumulate a certain number of tickets that they may push further in the chain so it can be investigated, but being rude and disrespectful doesn't lead anyone anywhere, customer support is already difficult enough of a job as it is, having to deal with people like this lol.

Support aren't game developers, and even if they were, being rude isn't gonna lead anyone anywhere.

[Fatalist]

Hello Spider-Vice,

 

Your warning has been escalated to the proper part of my mind for further review. Please note, cases are addressed in the order they are received. I appreciate your patience.

 

Best regards,

Fatalist_BY Rockstar Support

 

Hello Spider-Vice,

 

First of all I would like to apologise for the long waiting time for our reply, I was banned for the last five days that I was trying to answer as soon as possible.

 

After checking my masseges I verified that some of them could be called "passive agressive". Nevertheless, it was nothing more than sarcasm, even though the reason for this sarcasm is not fun (especially for my own self). As the great Michael would say: "Forgive me, but sarcam is all I've f*ckin' got!".

 

Best regards,

 

Fatalist_BY Rockstar Support | Level 2

 

Hello Spider-Vice,

 

Thank you for your patience as I investigate the issue. My brain is going to need more time to reproduce the issue and narrow down the root cause.

While I do not currently have a fix for my sarcam rage, I'm still actively looking into this. I appreciate you bringing this issue to my attention and will respond back with another update within the next three days.

 

Best regards, Rockstar Support

 

Hello Spider-Vice,

 

I apologize for the continued delay of a resolution for the issue you reported. This particular issue needs some more time for my brain to diagnose.

I understand that the lack of resolution can be frustrating and I wish there was more info to provide at this time, but rest assured the issue is still under active investigation. As previously mentioned, I will reach out should I need more information from you.

As always, I respect and appreciate your patience. You can expect another update in five days or sooner.

 

Best regards, Rockstar Support

[Fatalist]

By the way, not like Rockstar Support answers became that much different since then. Bots again, and we're running circles.

 

 

By the way, I like how GTA Series Videos solved the issue. Stash Houses and G’s Caches spawn just once per day, requires 10 days to complete, and only Rockstar knows how many days of waiting after that… But the guys already got all the rewards just ahead of time. No Rockstar Support needed. 

 

I'm seriously thinking of taking a notice from them.

 

[TheGhostFromPast]

This is why I haven't even bothered to report the issues that occurred after the latest update. Don't get me wrong, I know what it's like to serve customers when one doesn't have enough information in certain cases, but that doesn't change the fact that hearing these same generic responses over and over again is so annoying that I think I'll throw a brick in their direction if I have to hear the same one more time. And no, I'm not encouraging anyone to throw a brick in customer support's direction. Don't do it, even if their responses are annoying. Often enough, it's not the fault of the company's support department that their ability to help the customers is very limited. 

 

 

 

 

 

 

[ambi3nt]

13 hours ago, TheGhostFromPast said:

This is why I haven't even bothered to report the issues that occurred after the latest update. Don't get me wrong, I know what it's like to serve customers when one doesn't have enough information in certain cases, but that doesn't change the fact that hearing these same generic responses over and over again is so annoying that I think I'll throw a brick in their direction if I have to hear the same one more time. And no, I'm not encouraging anyone to throw a brick in customer support's direction. Don't do it, even if their responses are annoying. Often enough, it's not the fault of the company's support department that their ability to help the customers is very limited. 

Their ability to give items for tasks you've done is not limited, they can do it with no problems at all. What's limited is their understanding that those rewards are broken, despite receiving tons of tickets over and over again through years. Their default response is always to blame player while they call themselves "support".

[TheGhostFromPast]

2 hours ago, ambi3nt said:

Their ability to give items for tasks you've done is not limited, they can do it with no problems at all. What's limited is their understanding that those rewards are broken, despite receiving tons of tickets over and over again through years. Their default response is always to blame player while they call themselves "support".

 

 

The ones who work in the support team are not often the ones who created the game. All they can do is forward the issue to the creators of this game, but if the creators of this game, for some reason, aren't doing anything to fix this issue, then there's absolutely nothing the support department can do about it.

[Fatalist]

The solution is pretty simple: give players rewards right after they completed the tasks. It was like that just until recently, but it looks like Rockstar is trying to piss us off with any methods that came to their mind. I'm 100% sure they do it on purpose. The people who made Sam Houser quit just HATE players. This week it's 4 limited-time bonus car liveries that is not on the liveires list: Previon, Blista Kanjo, Hermes, and Paragon R. So if you change the livery, you loose it. That means that if a vehicle like Previon has 5 bonus liveries, you'll need 5 "different" (same) cars for every one of those liveries.

[Max96]

I think Rockstar should dripfeed or add all unlockable items to ingame stores under a lock like they did in Casino Heist DLC (complete the heist with certain approach, pick certain outfit and you get a clothing item unlocked).

Indeed current system is broken and they don't give a **** about it.

Edited March 1 by Max96

[DeathNyx]

On 2/28/2023 at 8:12 AM, Fatalist said:

The solution is pretty simple: give players rewards right after they completed the tasks. 

 

Agree, would be better if they also link both characters when completing these rewards and log-in ones. It should be account related not single character. R* definitely doesn't want to help players who use multiple characters...

[Fatalist]

On 2/20/2023 at 9:49 PM, WildBrick142 said:

well, if you think that gives you the right to be passive-aggressive and rude to anyone you speak to, then fair enough.

 

It's not an agression towards someone, especially you and anyone else on this forum (MAYBE against Rockstar/Take-Two), it's just an anger and frustration 'cause Rockstar's system just doesn't work. And they do it on purpose, and it seems like all they think about is how to make things even worse: Shark Cards, in-game inflation, FOMO, last-gen consoles features are not on PC, GTA+, Prime Gaming exclusive stuff (so just being subscribed to GTA+ is not enough anymore), delayed rewards, vehicle time-limited exclusive bonus liveries you can't change (otherwise you'll loose them), so you have to have multiple versions of the same vehicle… Of course it upsets me! But it's not your fault. Even though I guess/suspect that some "famous" GTA fans can have connections with Rockstar and be familiar with some of their employees, even "little" ones, like testers etc., therefore they can't be unbiased and may defend Rockstar whatever happens. So yes, I guess that some pressure, boycots, campaigns etc. could help, and even be useful for the industry.

 

I remember how the fans defended WWE 2K series, until it became almost unplayable with WWE 2K22. Always supporting the franchise, not matter what, always leads to the collapse of this franchise. Besides, Rockstar are definitely not saints who thinks 24/7 of how to make things better for gamers. Even the will of closing the ticket ASAP shows that they have nor desire to help, neither respect for the players.

 

On 2/20/2023 at 9:49 PM, WildBrick142 said:

i'm asking for those numbers because i want to have any possible information that would help me find out what is it exactly that causes their tracking system to fail at the one job it's supposed to do.

 

As I said earlier, they're answering to every PC player that they did less than 25 jobs. This is because they just don't have LS Smoking Jacket on PC's game files. They misinformed us on Newswire, they didn't tell anything about it's a last-gen consoles exclusive. I can understand that, everybody makes mistakes, but why insated of admiting that they continue to lie and made up the numbers of jobs (always less than 25) you did? And to every player they answer that he/she did less than 25. I mean nobody likes when someone is trying to make a fool of him/her. Because at first I thought that I did something wrong, even though I spent SO much time to complete this 25 jobs with 48 min. cooldown between each.

 

Also, I've seen your posts that you continue to recieve messages about completing the tasks too earlier. I haven't seen any of these on PC since last year. I guess it was Christmas time when I saw messages like "You did something to expect your rewards" on PC for the last time. And I won't be surprised if Rockstar completely stopped to give rewards for PC players to force them to play on consoles. I won't mind, but… I can't transfer my characters, with tons of exclusive time-limited unlockables I got over the years, from PC to PS5.

 

On 2/20/2023 at 9:49 PM, WildBrick142 said:

unless you already got it, then nevermind.

 

Not exactly. I got no any rewards for my 2nd character, I have no any rewards for any of them from later rewards, and no any monetary rewards from Foolifan Jobs for both. Only items from Fooligan Jobs, only for one of two characters, but no liveries from Hard Mode event or Taxi Work. Or Broadway livery. I'm pretty sure we won't have any rewards for Crime Wave (Stash Houses, G's Caches, Drug Dealers) for PC too.

 

On 2/21/2023 at 2:31 AM, Spider-Vice said:

This a thousand times. Please don't be rude to customer support people as much as you may be frustrated about an issue, they're doing their job and they most times don't have all the information you think they do, and yes, they can work in very "robotic" ways especially in larger corporations, they have to so they can attend to every single ticket. They may forward information to people who can deal with these things, or accumulate a certain number of tickets that they may push further in the chain so it can be investigated, but being rude and disrespectful doesn't lead anyone anywhere, customer support is already difficult enough of a job as it is, having to deal with people like this lol.

Support aren't game developers, and even if they were, being rude isn't gonna lead anyone anywhere.

 

When you think of that that Rockstar could just reward players immideately, you'll understand that Rockstar are not so innonce that they need any sympathy and understanding. They spend a lot of people's nerve cells while they could (and still can) just give the rewards immideately when the task is completed. And they don't have to invent anything, they had this system from 2013 to last year. Look at it like this: they're intentionally trying to piss people off, impudently laughing to players faces, while you ask players to be polite and understanding in return. I just don't believe in "good and caring billion dollar company", especially when they continue to think of how to piss players off with every way imaginable: "Shark Cards, in-game inflation, FOMO, last-gen consoles features are not on PC, GTA+, Prime Gaming exclusive stuff (so just being subscribed to GTA+ is not enough anymore), delayed rewards, vehicle time-limited exclusive bonus liveries you can't change (otherwise you'll loose them), so you have to have multiple versions of the same vehicle…". So I'm pretty sure they start every morning with ideas shower of how to make things even worse, and how to make players upset even more. Sorry, I won't be thankful for that. Neither should you if you don't want GTA to finish like all the other game franchises that were always supported by fans and game sites/YouTubers, until they end up like WWE 2K22: buggy, glitchy, and the company is being sure that the fans will always consume the product despite its poor quality.

 

I understand that this might be not exactly what you wanted to hear/see, but supporting the franchise that goes downward spiral with just too many questionable decisions 'till its end might lead to… its end.

Edited March 1 by Fatalist

[Schuimpruim]

[Fatalist]

I guess we're breaking the ice here…

 

 

 

 

 

[Talesin]

Yes, brother, only Daryl returns things. He helped last year.
A couple of days ago I received awards for January from him, except for a white jacket.
Still fighting for Strickler's hat.