Hackers still have access to R*: they stole my crew and deleted my account even though I had two-step verification on it

[MCbcMC2005]

Hi,

as you all know, there was a huge leak of footage from the upcoming GTA game. The young man responsible for this is, apparently, in police custody. This whole sh*tshow has shown us that information security is probably not of highest concern to Rockstar and T2 (see 2K hack which happened shortly after GTA6 leaks)

However, this is not the only problem at hand with Rockstar's games and services in general, and YOU should be worried too, because YOUR accounts may be compromised in a matter of minutes, and you can't do anything to protect yourself (except for not giving any of your data to Rockstar).

 

Now here's the story: for the last few years I have been the leader of a crew named "Instytut Lorenca". A crew like any other, but what made it special was its' two-character crew tag - "IL". As of now it is probably the only crew on Social Club with a two-character tag. Over time I have received many sale offers or inquiries about this crew, which I have ignored or dismissed, because the crew was not for sale. Apparently, someone - most likely a group of hackers - have decided to use a bit less legal means to take over it

 

 

At the beginning of September I have received an e-mail from Social Club that my e-mail address assigned to the SC account with leadership privileges for IL crew has been changed. Unfortunately, I have noticed it only yesterday. An unknown perpetrator has ceded the leadership privileges of the crew to himself, and changed the description of my account. The first thing I did when I noticed the hack, was to contact Rockstar Support to get both my account and the crew back. As you could probably guess, they weren't particularly helpful. I have thoroughly described the problem to them and gave them all the information they could possibly need to verify my ownership of the account - their first response was to ask precisely for the same data I have provided in the initial message.

 

My access to the account was restored, and I have changed the password and set up 2-factor authentication. Unfortunately, the support guy completely ignored my request to restore my leadership privileges over the IL crew. 

 

So I decided to make another ticket to deal with the crew issue specifically. However, before I have received an answer, the account was compromised AGAIN, as I have received an e-mail about my 2FA being disabled. The account was most likely wiped out of existence - we could not find it by means available to us.

 

Usually, if you want to delete your account from RGSC, you must send them a confirmation e-mail from your e-mail address. My address was not hacked, as the only device that was used to gain access to it, was my own. 

 

Before you may ask - my PC or phone show no signs of being compromised. Besides, I have used a different device to change the SC account's data. I am an IT employee so I have at least some minimal knowledge about IT security. 

 

Rockstar Support seems to ignore the issue and to me it is very likely that there are still some major security holes in their systems which allow to take over any account and delete it. Just like that. And Rockstar will do nothing.

 

This is a major threat to everyone who wans to use Social Club. Security at Rockstar is laughable, not to mention their support. Not to mention the possible user data leaks - including yours.

 

TL;DR: my crew has been stolen by hackers and my account deleted despite any security measures an end user could take

[ambi3nt]

How do you know they didn't have access to your email. Maybe they intentionally didn't change the details so they can further abuse it. Which as it seems was a useful move.  Regardless try moving your case to upper tiers of support/use only live chat. Even if your acc is deleted, they do have backups months back.

Edited September 26 by ambi3nt

[MCbcMC2005]

57 minutes ago, ambi3nt said:

How do you know they didn't have access to your email.

 

I checked redirection and security settings on gmail, especially account login history. On this account was only my device and my IP.

If they know my mail password they don't need to change e-mail on social club account.

 

Support has a lot of problems reading messages.... They act like bots.

I sent to support information about my mail, nickname and date of account theft.... in response they asked me about.... mail.... nickname... and the date... the same information that was included in the previous message.

 

[ambi3nt]

That's why you need to ask for higher tier support. Here is a link which allows you to live chat (it's not necessary to select exact category as your problem, though activation issues kind of relates I guess since your account is awol) https://support.rockstargames.com/categories/200013306?step=ec1acf27

[krotex]

On 9/25/2022 at 8:46 PM, MCbcMC2005 said:

TL;DR: my crew has been stolen by hackers and my account deleted despite any security measures an end user could take

During the recent event "eCola vs Sprunk" official R* crews were hacked.

My friend had access to his crew blocked. Was there a hack or not - is unknown. Nothing has been changed in the gang, he just cannot enter the settings.

So it's a common thing now. Unfortunately. 

[MCbcMC2005]

On 9/26/2022 at 12:18 PM, ambi3nt said:

Here is a link which allows you to live chat

I took advantage of this option, thanks for the link.

I spoke with someone from support by phone. I presented the situation. The nice gentleman from support said that this is the first time he has seen such a problem - after all, my account was deleted without any authorization and without any request in their system.

He referred the matter higher up, but stipulated that he could not promise that the crew would be returned to me. I may have to wait up to 7 days for a response.

However, something he said about my account is interesting. According to him, the history of the account states that it was set up with an email in the XYZ domain. And this is very interesting because I never used this email... It looks as if the hacker was able to overwrite my account information....

 

[ambi3nt]

What's kind of interesting is if you go to recent notifications of that crew in here https://socialclub.rockstargames.com/crew/instytut_lorenca/hierarchy, you can see how users got demoted by "Rockstar Games" twice to commissioner. Yeah, this could relate to that problem mentioned above, but then the actual user account got deleted simultaneously which is getting rather sussy.

[MCbcMC2005]

Update: R* restored my account, but they cannot (or don't want) confirm that this crew was mine so my crew is still in hackers hands

Quote

I have restored the deleted account MCbcMC2005. However, we are unable to confirm that you were the original owner of the crew Instytut Lorenca and we will not be able yo help you with this.

But on crew webpage there is information that my account was leader... Rockstar Support is the most useless part of Rockstar Games company.

They can't read with understanding and are completely unwilling to analyze problems. And the problem is real because it can affect anyone and nothing can be done about it.

I don't know myself anymore what to do to get the crew back and for someone from Rockstar to pay attention at all.

In particular, the account today may be and tomorrow the hackers will delete it again.

Edited October 10 by MCbcMC2005

[Tez2]

From my general understanding of the support system, most of the agents responding to you don't work directly for Rockstar. Third-party / outsourced.

 

They are limited in what they can do. The ones who work for and have direct communication with Rockstar are the Administrators. Back in 2015, there were only 3 or 4 of them. Your best bet is for them to notice your report.

 

There are only few cases where I saw an admin taking over. But once that happened, the actual issue was either resolved quickly or a proper response, addressing what you complain about, is given without having to go back and forth.

Edited October 10 by Tez2

[Qrix]

R* support is provided by PTW.com company.

[MCbcMC2005]

My last conversation with Support before someone took care of the problem was by phone. Then I asked questions on what basis my account was deleted when I didn't ask for it. It wasn't until the live call that the agent noticed that there was seriously something wrong here and sent it higher. I waited a very long time for a response from the Tier 3 agent and the account was restored to me, but the crew was not (even though you can see in the system that it belonged to me).

 

I would like to contact someone from R* directly but on their website they have no information on how to get to someone from the security department. I've already lost my crew, how many more crews need to be stolen for someone at R* to address the issue?

[Tezdefanta]

So, this person was warned too , before weeks and no one ever acknowledged him ..?? 

 

https://twitter.com/0000078931463_k/status/1572525051941113856

https://twitter.com/0000078931463_k/status/1572525056693260288

 

Edited October 10 by Tezdefanta

[ezmegaz68]

interesting how they couldn't solve your problem for 2 weeks but when Tez posted it on twitter it was immediately solved

Edited October 10 by ezmegaz68

[MCbcMC2005]

2 minutes ago, ezmegaz68 said:

interesting how after 2 weeks they immediately solved your problem when Tez posted it on twitter

THEY NOT SOLVED MY PROBLEM - my crew is still not assigned to my account

[ezmegaz68]

2 minutes ago, MCbcMC2005 said:

THEY NOT SOLVED MY PROBLEM - my crew is still not assigned to my account

well they solved some of it

that's already more than you can expect from them unfortunately

[Teorhus]

Well, this indeed is a strange situation, seems like I thankfully don't have to contact R* support anyway lmao

 

 

 

 

[gtataeI]

good riddance. and a whole lot of distorted truth /shrug

 

more interesting how they couldn't solve your problem for 2 weeks but when Tez2 posted it removed his previous tweet on twitter it was immediately solved after this was posted

 

tdlr should have gotten rid for good

cockstar, time to step up your game and confuse 'em clowns

Edited October 10 by gtataeI

[Drophub NWT1]

How did you create a crew tag with two letters?

[SamKylian]

those two letters brought a lot of attention to your crew

that's the reason it was particularly your crew hacked

https://gtaforums.com/topic/979683-2-letter-crewtag/

already in january someone was interested in it

if rockstar employee didn't delete it, then someone else or group of people, who knows some backdoor to their servers, which is normal, every server system have some backdoor and some people know about it but they do not abuse their knowledge, the problem will be bigger when it will appear on some hacking forum for a bigger audience, including 15 years old hackers

[MCbcMC2005]

@GhillieMaster prepared video regarding this topic. You can watch here.

Today R* restored my crew.

I just wonder if the bug has been patched, because if not, who knows if I won't lose it again

 

Thanks to all who publicized the topic!