problem starting game on pc

[mjace72]

I thought I would see if anyone here could help me with this.  Google results keep bring me to loading screen freezing no matter how I word it.

 

The problem is I never make it to the loading screen.  I start the game through the launcher and sometimes it stops loading at the opening stars, sometimes at the blue Rockstar logo.  Sometimes it stops at the yellow Rockstar logo and a couple times it made it to the disclaimer text page then it stops.  I still hear the opening music, undistorted in the background but the loading screen with options to play never comes up.  My drivers are up to date.  I played the game with no problem less than 24 hours ago on this pc.  I have no internet problem, as everything else on my pc works fine.  I've loaded up several of my other games with no issue.  I verified my installation through the launcher.  I haven't made any changes to my pc since I played yesterday so not sure what is going on.  My specs,

 

O/S- Windows 10 home(64)

Processor-AMD Ryzen 3 1200 Quad core

Ram-8 GB

Graphics-GE Force GTX 1050 Ti(4 GB)

 

Before I go and reinstall the game I wanted to see if there was something else that could be done.  If I have to do a clean install, I have that page on what to do but wanted to verify if the hidden app/data files are the only ones that I need to backup.  I assume these relate to my storyline progress and I wish to keep that.

 

This copy is bought through Rockstar and is not connected in any way to my steam account, if that matters.

[mjace72]

After 4 days of continued support from Rockstar and many work around attempts we were finally able to get me back in the game.  I was very pleased with the support, given the countdown to next gen console release.  They still found time for this pc user.  Deleting my temp files was what finally worked.  I used to have a program that did that for me, but for some reason didn't make the move with me to my current pc.  This topic can be closed.