Jade95 Posted November 11, 2021 Share Posted November 11, 2021 Hello. I have to help someone who's trying to refund GTA trilogy remake. The guy pre-ordered the game on rockstargames.com Should he contact Rockstar games via rockstar games support? Help us Eternal Moonshine, lefantome, Bratva Assassin and 7 others 6 4 Link to comment Share on other sites More sharing options...
StarJet905 Posted November 11, 2021 Share Posted November 11, 2021 (edited) How did he preorder something that doesn't exist? Edited November 11, 2021 by StarJet905 Bratva Assassin, kobeni, RyanDri3957V and 2 others 5 Link to comment Share on other sites More sharing options...
Kirsty Posted November 11, 2021 Share Posted November 11, 2021 I'm not exactly certain of the full process, but seems like you can get a refund within 14 days of purchase if you contact Rockstar Support: https://support.rockstargames.com/articles/360035971133/span-class-highlight-Refund-span-s-for-purchases-from-the-Rockstar-Games-Launcher A8ul99, Jade95, MrBreak16 and 6 others 9 Link to comment Share on other sites More sharing options...
Piro Posted November 11, 2021 Share Posted November 11, 2021 There's a lesson for the future - never preorder a game Punkd, mute!, MrBreak16 and 23 others 25 1 Link to comment Share on other sites More sharing options...
billiejoearmstrong8 Posted November 11, 2021 Share Posted November 11, 2021 26 minutes ago, Piro said: There's a lesson for the future - never preorder a game Especially when there's no bonus content etc being offered for pre-ordering and no shortage of games. I'm kind of confused what the purpose of preordering this was? Did it mean earlier access or was there literally no point? RyanDri3957V, kobeni, HungItSlays and 6 others 9 Link to comment Share on other sites More sharing options...
StarJet905 Posted November 11, 2021 Share Posted November 11, 2021 13 minutes ago, billiejoearmstrong8 said: Especially when there's no bonus content etc being offered for pre-ordering and no shortage of games. I'm kind of confused what the purpose of preordering this was? Did it mean earlier access or was there literally no point? For console players, there was the option to preload so you could play the second it unlocked. But on RGL? There is absolutely zero advantage to preordering. HungItSlays, Lie, billiejoearmstrong8 and 3 others 6 Link to comment Share on other sites More sharing options...
BS_BlackScout Posted November 11, 2021 Share Posted November 11, 2021 1 hour ago, StarJet905 said: For console players, there was the option to preload so you could play the second it unlocked. But on RGL? There is absolutely zero advantage to preordering. Set on stone that I'll never pre-order from Rockstar again. The only reason I did so was to pre-load everything. Not like pre-loading is anything I really need but others really do because their Internet connection isn't as fast and it would take them hours to download. (Hello rural US) So yeah, this is over. I'm already sort of regretting buying it anyway. But sure, let's see what happens. cnp12, Non Funkable Token, Capt.Bojangles and 5 others 8 Link to comment Share on other sites More sharing options...
StarJet905 Posted November 11, 2021 Share Posted November 11, 2021 16 minutes ago, BS_BlackScout said: Set on stone that I'll never pre-order from Rockstar again. The only reason I did so was to pre-load everything. Not like pre-loading is anything I really need but others really do because their Internet connection isn't as fast and it would take them hours to download. (Hello rural US) So yeah, this is over. I'm already sort of regretting buying it anyway. But sure, let's see what happens. Part of me is still a little excited to play this I want to see if the bugs are ignorable enough to play through the main story at least (I don't mind the bugs that were already in the original game as I already had no problem playing with them) But I also don't want to spend money before I find out So no preordering BS_BlackScout 1 Link to comment Share on other sites More sharing options...
ChiroVette Posted November 11, 2021 Share Posted November 11, 2021 3 hours ago, Piro said: There's a lesson for the future - never preorder a game I wouldn't go that far, but as @billiejoearmstrong8 mentioned, without pre-order bonuses? That said, assuming no bonuses, pre-ordering is now an antiquated way of assuring you actually get your copy of it when it launches. I remember back in the Vice City and San Andreas days, you had to pre-order if you wanted to have a good chance of playing those games on launch. Even GTA IV and V I think also had that scarcity issue on initial release. I will say that some of my fondest memories of playing really popular new releases, like GTA, was going to the store a few minutes before Midnight, on the night before the game launched, waiting on a line, getting my copy, then going home and playing it like a fiend, and often stumbling into work the next day bleary-eyed. Good times! Back then, you didn't want to be left out in the cold waiting for the second and third shipments of the shiny, new GTA game while all your friends were playing their copy. So you took the gamble and hoped the game was going to b great, if you wanted the game on launch day. But pre-ordering now? What's the reasoning? Steam or PSN might run out of electrons? That said, money isn't a huge issue to me, and hasn't been for a while, so there are games I pre order. Ratchet & Clank, Spider-Man games, New GTA games, Saints Row, and if Burnout Paradise ever got a sequel, why not. But most games these days come with pre-order bonuses to entice players. What possible motivation was there to pre-order 20 year old PS2 games with zero pre-order bonuses? But I knew these games had some serious question marks over their heads, and almost everything I read or saw on the Internet made me realize this Whatever Version was a pass. I can't wait to read the reviews of this. Assuming journalistic integrity, I have the feeling they aren't going to be pretty. Which is precisely why there were review embargoes and almost no visual information from Rockstar. If that didn't put up a giant red flag, then I don't know what would. But I guess people were afraid to wait to purchase on launch day because they didn't want to wait an hour for the games to download and install? I don't get it. Shrek Realista, ShadowOfThePast and Piro 1 1 1 Link to comment Share on other sites More sharing options...
wantedformurder Posted November 11, 2021 Share Posted November 11, 2021 7 hours ago, Piro said: There's a lesson for the future - never preorder a game Especially when it's developed by a company called Grove Street Games Piro, Shrek Realista, billiejoearmstrong8 and 6 others 6 3 Link to comment Share on other sites More sharing options...
billiejoearmstrong8 Posted November 11, 2021 Share Posted November 11, 2021 8 hours ago, Piro said: never preorder a game 14 minutes ago, wantedformurder said: when it's developed by a company called Grove Street Games The real lesson here ShadowOfThePast, Shrek Realista and Ondr4H 1 1 1 Link to comment Share on other sites More sharing options...
Shrek Realista Posted November 11, 2021 Share Posted November 11, 2021 I got my refund yesterday on PSN and used the money to buy Sekiro Yoona, VVIP, J3nga and 2 others 3 1 1 Link to comment Share on other sites More sharing options...
The Notorious MOB Posted November 11, 2021 Share Posted November 11, 2021 1 minute ago, Chief_Forasteiro said: I got my refund yesterday on PSN and used the money to buy Sekiro Imagine the irony if everybody just got a refund and used the money to crowd fund a better remaster made by the fans. ShadowOfThePast, E Revere, ADropInTheOcean and 3 others 1 2 3 Link to comment Share on other sites More sharing options...
E Revere Posted November 11, 2021 Share Posted November 11, 2021 (edited) DE about to start taking the HDTF route. Can't wait for the Refundative Edition and Remastered Refundster memes Edited November 11, 2021 by E Revere Akaviri 1 Link to comment Share on other sites More sharing options...
Alastair Smyth Posted November 11, 2021 Share Posted November 11, 2021 3 hours ago, Chief_Forasteiro said: I got my refund yesterday on PSN and used the money to buy Sekiro Can you still play it after getting a refund, or is that straight up like returning a physical copy? ShadowOfThePast 1 Link to comment Share on other sites More sharing options...
BoringPedsDumbCops Posted November 11, 2021 Share Posted November 11, 2021 3 hours ago, The Notorious MOB said: Imagine the irony if everybody just got a refund and used the money to crowd fund a better remaster made by the fans. Problem is they're all in JAIL ShadowOfThePast 1 Link to comment Share on other sites More sharing options...
Neon-Noir 198X Posted November 11, 2021 Share Posted November 11, 2021 Has anyone actually figured out the refund process yet? There's no information online about how to go about the refund, other than them saying you're entitled to one. Link to comment Share on other sites More sharing options...
The Notorious MOB Posted November 12, 2021 Share Posted November 12, 2021 48 minutes ago, BoringPedsDumbCops said: Problem is they're all in JAIL Then perhaps they can use the money to pay their legal bills idk. Link to comment Share on other sites More sharing options...
Neon-Noir 198X Posted November 12, 2021 Share Posted November 12, 2021 ... Anyone figured out how to request a refund via RGL or RSC yet? If they have a section addressing refunds on their Q/A section but don't give any info on how to access it, that's a shockingly anti-consumer practice. Link to comment Share on other sites More sharing options...
Kirsty Posted November 12, 2021 Share Posted November 12, 2021 You have to submit a ticket to Rockstar Support: https://support.rockstargames.com/categories Click Rockstar Games Launcher > Purchase/Activation > PC > Refunds Jade95, Neon-Noir 198X and Non Funkable Token 3 Link to comment Share on other sites More sharing options...
Neon-Noir 198X Posted November 12, 2021 Share Posted November 12, 2021 1 hour ago, Kirsty said: You have to submit a ticket to Rockstar Support: https://support.rockstargames.com/categories Click Rockstar Games Launcher > Purchase/Activation > PC > Refunds Awesome, thanks. Submitted my request. Link to comment Share on other sites More sharing options...
Jenia Posted November 12, 2021 Share Posted November 12, 2021 23 hours ago, The Notorious MOB said: Imagine the irony if everybody just got a refund and used the money to crowd fund a better remaster made by the fans. It would get an DMCA claim, and taken down the next day... Garrulin 1 Link to comment Share on other sites More sharing options...
VVIP Posted November 13, 2021 Share Posted November 13, 2021 I just refunded on PlayStation and they approved it instantly too . Probably Sony is getting a lot of requests to refund this DEFINITIVE edition ShadowOfThePast 1 Link to comment Share on other sites More sharing options...
gtafaninwest Posted November 13, 2021 Share Posted November 13, 2021 I'm past 14, but submitted a refund request anyway. What they're doing is beyond disgraceful. NightmanCometh96 1 Link to comment Share on other sites More sharing options...
arno_cat Posted November 13, 2021 Share Posted November 13, 2021 I'm trying to issue a refund, but rockstar never f*cking bothered to send a recipe to my email, so I can't. Did you guys recieve a recipe? Link to comment Share on other sites More sharing options...
LeakyLine Posted November 13, 2021 Share Posted November 13, 2021 (edited) 32 minutes ago, arno_cat said: I'm trying to issue a refund, but rockstar never f*cking bothered to send a recipe to my email, so I can't. Did you guys recieve a recipe? I can give you a recipe for the white wine chicken manicotti I made last Sunday. https://www.bhg.com/recipe/chicken-manicotti/ Make sure you substitute the red wine for white wine. It came out really well, actually. But in all seriousness, I did get a receipt. Did you check your spam folder? Edited November 13, 2021 by LeakyLine Non Funkable Token, arno_cat and E Revere 1 1 1 Link to comment Share on other sites More sharing options...
arno_cat Posted November 13, 2021 Share Posted November 13, 2021 19 minutes ago, LeakyLine said: But in all seriousness, I did get a receipt. Did you check your spam folder? I did yeah, every single folder even the spam one. It probably is a mistake on their end who knows. In the refund I also stated that I didn't get the receipt. I guess they can know I've bought the games considering they would be visible in the library for them Link to comment Share on other sites More sharing options...
arno_cat Posted November 13, 2021 Share Posted November 13, 2021 And if I don't get a refund on their part I'll just ask them to give me the receipt and go to Xsolla to apply for a refund there Link to comment Share on other sites More sharing options...
Mithrandir94 Posted November 13, 2021 Share Posted November 13, 2021 (edited) 9 hours ago, VVIP said: I just refunded on PlayStation and they approved it instantly too . Probably Sony is getting a lot of requests to refund this DEFINITIVE edition I'm thinking to get a refund on Playstation. You've played the trilogy before submit the request or just bought it ? Edited November 13, 2021 by Mithrandir94 Link to comment Share on other sites More sharing options...
VVIP Posted November 13, 2021 Share Posted November 13, 2021 14 minutes ago, Mithrandir94 said: I'm thinking to get a refund on Playstation. You've played the trilogy before submit the request or just bought it ? Played all 3 since launch. Mithrandir94 1 Link to comment Share on other sites More sharing options...
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