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Does anyone know how I resolve this?



Hi. I'm not sure if this is a good place to ask this, but I'm starting to get a little desperate. 


Does anyone know how to get Rockstar to respond to support requests? Or is there another avenue of getting help from them?


I purchased GTA V for PC through the Rockstar Games Launcher, and after putting in my card info and hitting purchase, I was never given the option to actually download the game. I received a confirmation e-mail for my purchase, and the funds were taken from my bank account, but no "download" button. 


I've done extensive googling, and found how to "re-download" purchased items, but it requires you to enter your order number. When I do, it says "no orders found". 


I've submitted support requests to rockstar through the link provided in my order confirmation email, but as of now (almost 10 days later) have not received a single response. By this time, the transaction has cleared my bank account, and I have my confirmation email in hand, but no record of the order on their site, and no response from the company. 


I know it's called "Grand Theft Auto" but I did not think that implied actual theft on the part of the company.  At this time though I'm really starting to feel like Rockstar Games took my money and ran. 


Does anyone have any suggestions on what I should do in this situation?  Thanks in advance for any advice.

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all i know is, rockstar won’t help you in any way.

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Posted (edited)

I searched Google, and I think I found something to help you out. I found that in rockstar games launcher when you enter the warehouse you can search for your order by enter your email and the last 4 digits in your creditcard number. Hope it helps.

In Google just enter rockstar games warehouse - search order.


 When you are signed in to warehouse there is a line midscreen on the right with the following: my username Sign Out Orders Help. I tried to press orders but didnt find anything because I didnt purchase anything but you might get lucky.

Edited by bmw740i

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On 1/2/2020 at 8:19 PM, Blkarmphoenix said:


Games can be downloaded via your profile on social club website...




in the future if R* doesn’t replybtonyiurvticketvwithin 24-48 hours send a tweet @RockstarSupport on Twitter with your ticket # and they should reply soon if they haven’t replied within the hour tweet them again every hour until they do

Edited by ṼirulenⱦEqừinox

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