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mark ferguson7

smashed phone and cant get auth codes

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mark ferguson7

basically ive smashed my phone to pieces ,well drove over it lol.im trying to reinstall rdr2 after a pc format and I cant get into my account.i can provide email and password,phone number for account and the reference number and date of purchase for the game.cant send a support ticket without the authenticator code.so hopefully someone on here knows how to sort it.thanks

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mark ferguson7

I have been in contact by opening a new social club account.i provided username, password,platform used ie-pc, game name, steam id which was asked for ? even though im using Rockstar games launcher and steam isn't live till tomorrow,transaction date and time,i even included pics of my passport with my dob on it,a pic of my debit card and the paypal transaction screenshot.they asked me to send all this via the email used with the account and not the new one I set up just to get in contact with them.and guess what I got this  back- THIS MAILBOX IS OUTGOING ONLY AND IS NOT MONITORED. YOUR MESSAGE WILL NOT BE READ. so I am now at a total loss

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mark ferguson7

tried to message on twitter and its saying cannot message them.i have never used twitter before so im maybe doing something wrong.

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Kubigz

Ask to disable 2 step verification. I've had issues with logging in 6 months ago. After few mails from e-mail adress I signed originally into Social Club, they managed to disable it for me. There was not other way. If you have changed email in your Social Club account, you have to remind the first one you used to sign up.

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mark ferguson7

the 2 step verification is what im trying to turn off.if I sign into my original social club account it asks for authenticator codes .I opened a new social club account just so I could message them in the first place.ive sent them paypay passport and debit card pics but they asked for it on the original account so I did this also and got this back- THIS MAILBOX IS OUTGOING ONLY AND IS NOT MONITORED. YOUR MESSAGE WILL NOT BE READ.

so were I go from here im at a loss

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Kubigz

No. You have to send them a proper message via your original email. Not the ticket from Social Club.

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mark ferguson7

ive sent email with original email address  and get- THIS MAILBOX IS OUTGOING ONLY AND IS NOT MONITORED. YOUR MESSAGE WILL NOT BE READ.


ive sent my debit card pic,my passport pic my screenshot of the paypal transaction and a picture of my pc with both email accounts open

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MarshallRawR

I haven't had the chance to make sure everything is still valid but you perhaps could try to go through these (I assume you're in the UK)

I'd try emailing first.

 

Phone: 08701 200060

Email: [email protected]

Edited by MarshallRawR

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mark ferguson7

I'll send a mail now tks man.

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mark ferguson7

got a reply back and tried to view ticket and its still asking for authenticator codes ffs.

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mark ferguson7

Think it's getting sorted

Edited by mark ferguson7

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MarshallRawR
12 hours ago, mark ferguson7 said:

Think it's getting sorted

Hey I'm glad, keep us posted to confirm it.

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mark ferguson7

got it sorted yesterday phew,great thing was I had the game in another hard drive and I even had my story mode saves and all my settings saved ,and I didn't have to redownload the game

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MarshallRawR
2 hours ago, mark ferguson7 said:

got it sorted yesterday phew,great thing was I had the game in another hard drive and I even had my story mode saves and all my settings saved ,and I didn't have to redownload the game

Can I ask through which way you managed to get in contact with the support team to get it sorted? That's to make sure people in the future can be properly advised. Thank you

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