Trash_Ok Posted October 9, 2019 Share Posted October 9, 2019 Hey everyone, I just pre-ordered the game through the Rockstar Games Launcher but for some reason my credit card got charged 3 times in total. Basically, I wanted to make the purchase through PayPal and when I got redirected and filled in all my details, the launcher returned a transaction error: SCREENSHOT So I thought it's just a bug, restarted the launcher and tried the same thing again, only to receive the same error. After that, I switched the payment method to VISA and paid directly via credit card. This transaction was successful and the game was added to my library. However a couple of minutes later, I received additional charges for the two previously failed transactions. I'm not sure how this can happen since when there was an error, it shouldn't charge you and cancel automatically and that's what I thought happened. My question is how do I get the money (2x 59,99€) back? I tried submitting a ticket to R* customer service but the page is broken. Please help ;( Link to comment Share on other sites More sharing options...
theSandman21 Posted October 9, 2019 Share Posted October 9, 2019 I had the same thing happen here. Rockstar Support Twitter directed me to the Rockstar Warehouse. Big help that was considering they can't even find the order, much less allow you to submit the refund request. Any ideas? I literally just want to refund one order here. Link to comment Share on other sites More sharing options...
Trash_Ok Posted October 9, 2019 Author Share Posted October 9, 2019 (edited) At least I'm not the only one. So far, I was able to submit a ticket through HERE Just click on the envelope that says "Contact Us". The thing is I'm not expecting a reply sooner than a couple of days, which is annoying cause I really don't want to lose that much money. Hopefully they'll be able to help, they must be expecting problems with their new launcher, this is a serious one though. EDIT: You can also find the email confirmations of the purchases from Rockstar and add the order numbers to the ticket. That should help them take care of it faster. Edited October 9, 2019 by Trash_Ok Link to comment Share on other sites More sharing options...
theSandman21 Posted October 9, 2019 Share Posted October 9, 2019 That's what I've done, especially after an order that I was told was "Cancelled" suddenly went through as well. This is more than a serious issue with their launcher, this is unacceptable. Link to comment Share on other sites More sharing options...
theSandman21 Posted October 9, 2019 Share Posted October 9, 2019 SPOILER ALERT: Support chat sends you to Rockstar Warehouse. Not only does Rockstar Warehouse not show any orders, it throws up an error message when you try to request a refund and hit "Return Order" at https://www.rockstarwarehouse.com/DRHM/store?Action=DisplayContactFormPage&SiteID=rsg GG Rockstar. Link to comment Share on other sites More sharing options...
Trash_Ok Posted October 12, 2019 Author Share Posted October 12, 2019 Update - My issue was solved! After submitting a ticket, Rockstar confirmed it was a mistake on their side and gave me a full refund for all the failed transactions. Officer Friendly, theSandman21, Igor Bogdanoff and 1 other 4 Link to comment Share on other sites More sharing options...
L0rdLogan Posted October 13, 2019 Share Posted October 13, 2019 Sa,e thing happened with me got it sorted, they let you keep the free games too - sadly I selected the same free games each time Link to comment Share on other sites More sharing options...
cowabunga Posted October 13, 2019 Share Posted October 13, 2019 It happened to me too using PayPal. I submitted a ticket and received the refund within a couple of days. Link to comment Share on other sites More sharing options...
