Fat Faces Are Here to Stay

[Leftover Pizza]

31 minutes ago, Happy Hunter said:

Their support team probably still thinks that "a dedicated team is working" on fixing the orbital cannon in GTA. Yeah, they said that a few months before the casino DLC

 

Point being, nothing they say can be trusted.

 

The only reason to contact them is to get a compensation. Any other reason is pretty much void. 

[AStiffBreeze]

2 hours ago, Leftover Pizza said:

 

The only reason to contact them is to get a compensation. Any other reason is pretty much void. 

If an issue is generating a heap of support tickets, then fixing it will be prioritised. Support tickets cost Rockstar money. 

[ivarblaauw]

2 hours ago, AStiffBreeze said:

If an issue is generating a heap of support tickets, then fixing it will be prioritised. Support tickets cost Rockstar money. 

Not really, more likely the other way around. 

 

By compesating their customers, the customers will stay and in the end generate more money...

[AStiffBreeze]

58 minutes ago, ivarblaauw said:

Not really, more likely the other way around. 

 

By compesating their customers, the customers will stay and in the end generate more money...

No, support tickets really do cost them money. The staff who deal with the tickets don't do so out of the goodness of their hearts, they are paid by Rockstar.

 

With a service desk (all other things being equal):

More tickets = more staff required = higher costs.

Fewer tickets = fewer staff required = lower costs. 

 

An issue that generates more tickets will always be prioritised because it costs them money.

 

As to whether having a service desk is a net positive, well Rockstar wouldn't have one if it wasn't... but that's a different question.

[CMCSAVAGE]

1 hour ago, AStiffBreeze said:

No, support tickets really do cost them money. The staff who deal with the tickets don't do so out of the goodness of their hearts, they are paid by Rockstar.

That's not really how it works. The base (entry level) support that most deal with on a daily bases, is outsourced. The staff works for the company that Rockstar contracted. If that company feels they need 10 people or 50, it doesn't change the contracted price that is paid for the company's services.

[AStiffBreeze]

9 minutes ago, CMCSAVAGE said:

That's not really how it works. The base (entry level) support that most deal with on a daily bases, is outsourced. The staff works for the company that Rockstar contracted. If that company feels they need 10 people or 50, it doesn't change the contracted price that is paid for the company's services.

They'll have SLAs they have to maintain and it'll be on them to manage their staffing to deliver them, but their contract won't be a flat rate, it takes that into account.

More tickets = more staff required = higher costs.

Fewer tickets = fewer staff required = lower costs. 

[ivarblaauw]

They'll most likely have a contract for an x amount of hours instead of tickets handled. That's how 99% of the jobs in my country work at least.

 

So no it will not cost them extra. It will cost them exactly the same as any normal day. Perhaps a bit more due to extra hours work after a dlc release, but that's it.

[Leftover Pizza]

5 hours ago, AStiffBreeze said:

No, support tickets really do cost them money. The staff who deal with the tickets don't do so out of the goodness of their hearts, they are paid by Rockstar.

 

With a service desk (all other things being equal):

More tickets = more staff required = higher costs.

Fewer tickets = fewer staff required = lower costs. 

 

An issue that generates more tickets will always be prioritised because it costs them money.

 

As to whether having a service desk is a net positive, well Rockstar wouldn't have one if it wasn't... but that's a different question.

 More tickets means longer waiting times. There won’t be extra reps put on the support line. Complainers just need to wait longer for an answer. 

[TiberiusMcQueen]

9 minutes ago, Leftover Pizza said:

 More tickets means longer waiting times. There won’t be extra reps put on the support line. Complainers just need to wait longer for an answer. 

Exactly, which is why some of us ended up waiting three days and up to get a response to our tickets about the fat faced characters in RDO. 

[XxJazzy42xX]

On 9/19/2019 at 7:59 AM, P.T. said:

Im just going to be 100% honest. I know that one employee in that chat said it was intentional. But take that with a grand canyon sized grain of salt. Most of the time these support people have no clue about what was and wasnt added in an update. More than likely when you ask , they just google it to find same info you would find.  Ive often found people on support ends of things are mostly out of the loop of stuff.

 

There would literally be 0 reason for them to make our characters all fat faced outside of , of course seeing everyone already use their free face change so they can charge us gold bars for it, but even that does not make much sense. Most people have enough gold they can afford to do that without purchasing gold.  It seems that this was somehow an unintentional thing that happened due to the update. Maybe they meant to make something else in game "fatter" and somehow it also got applied to our characters faces. We just all need to keep opening tickets on this so they see a flood of these reports so they will look into fixing it. 

 

This however does not make me feel good about future updates that they will be doing though. They need to figure out whats causing their issues and stop bringing in more with each update.

 

 

Chances are they told the tech support people to say "x" and "y" and any push back = reward gold. Support are usually the last ones to know anything even though the company makes them the front lines of fixing issues. What normally happens when they get hit on issues when they are fresh out is when the agents are talking to the superiors like...."Sir/Maam we've received reports of ____". The supervisor on the support team may or may not know. If the supervisor does not know chances are they didn't pass down what was going on from engineering or development team.

 

I remember working for tech support for a company dealing with Point of Sale systems and the dev team would release a patch that would screw up a function or two and wouldn't pass it down the chain to let us know "hey this patch did x, y, and z". Now hear this....the dev team knew the patch would cause problems.....but didn't think the people would call this in. We start getting calls about said function, being bugged and even our supervisors were not aware. So they move it up the chain and come to find out they new and had no plans of letting us know about the patch. The only thing different from the support team I worked on and R*s is the fact that we ended improvising on our own to help fix a lot of the issues until the dev team could get right.

[AStiffBreeze]

1 hour ago, Leftover Pizza said:

 More tickets means longer waiting times. There won’t be extra reps put on the support line. Complainers just need to wait longer for an answer. 

That’s what the SLAs cover - they exist so that what you describe doesn’t happen... that’s the theory behind them anyway. 

Edited September 25, 2019 by AStiffBreeze

[AmyStone]

23 hours ago, WapitiWarrior1899 said:

so did they fix it or not? My characters face maybe looks different now but im not sure if its just same, maybe im just imagining..

Mine looks the same. Nothing changed in this update.

[Leftover Pizza]

50 minutes ago, AStiffBreeze said:

That’s what the SLAs cover - they exist so that what you describe doesn’t happen... that’s the theory behind them anyway. 

 

lol, SLA covers a lot under a lot of conditions. Have you ever had to do with any of those, or did you just learn about the existence of them?

[AStiffBreeze]

8 minutes ago, Leftover Pizza said:

 

lol, SLA covers a lot under a lot of conditions. Have you ever had to do with any of those, or did you just learn about the existence of them?

I’m bound by SLAs in my job in the IT industry 

[Leftover Pizza]

Just now, AStiffBreeze said:

I’m bound by SLAs in my job in the IT industry 

 

Then you should know none of them are uniform.

[RyuNova]

There will most likely be a group overseen by one person that has a direct link to the Devs or can get in contact with them. This personwill be informed of any issues and it's their job to inform their team. Well known issues will have a standard response but unique ones will need to go back up the chain.

[AStiffBreeze]

1 minute ago, Leftover Pizza said:

 

Then you should know none of them are uniform.

They literally exist to prevent what you were describing earlier. That’s not to say they never get breached, it’s just that that’s when contracts get terminated etc. 

 

Anyway, I’m sorry we’ve gotten so off topic and I was largely responsible. My bad. 

[Leftover Pizza]

18 minutes ago, AStiffBreeze said:

They literally exist to prevent what you were describing earlier. That’s not to say they never get breached, it’s just that that’s when contracts get terminated etc. 

 

Anyway, I’m sorry we’ve gotten so off topic and I was largely responsible. My bad. 

 

My bad too. I shouldn't have replied that many times.

[Amy Vinewood]

What I don't understand is that when I go into the creator - my character is perfect. Just like the way it always was.

I saved it and loaded online and get the puffy cheeks and jaw thing again.

 

Leaving Creator

 

In freeroam

 

I know there was a tiny difference between creator and freeroam, but not like this. It was never like that

[RyuNova]

4 minutes ago, Amy Vinewood said:

I know there was a tiny difference between creator and freeroam, but not like this. It was never like that

 

If you are getting chunky cheeks when you leave then why not put the slider all the way to the left in the creator? You might be able to even out the cheeks and end up with a pleasant middle. That's what I did.

[Amy Vinewood]

2 minutes ago, RyuNova said:

 

If you are getting chunky cheeks when you leave then why not put the slider all the way to the left in the creator? You might be able to even out the cheeks and end up with a pleasant middle. That's what I did.

Because it's not just the cheeks, it's in the jaw too and the whole face to a extent. I didn't make any changes in the creator because that's the way she always looked and I grown used to it. And she looked fine to me in the creator, I just see this change when entering freeroam.
I hope they fix this, because it would be silly to have to use so much "Kentucky windage" when making a character just to get what you want in-game.

[RyuNova]

2 minutes ago, Amy Vinewood said:

Because it's not just the cheeks, it's in the jaw too and the whole face to a extent. I didn't make any changes in the creator because that's the way she always looked and I grown used to it. And she looked fine to me in the creator, I just see this change when entering freeroam.
I hope they fix this, because it would be silly to have to use so much "Kentucky windage" when making a character just to get what you want in-game.

 

I know what you mean. I have either gotten used to my face or the latest patch fixed it but I made my cheeks and jaw thiner and he looks fine.

[gtmike]

17 minutes ago, Amy Vinewood said:

Because it's not just the cheeks, it's in the jaw too and the whole face to a extent. I didn't make any changes in the creator because that's the way she always looked and I grown used to it. And she looked fine to me in the creator, I just see this change when entering freeroam.
I hope they fix this, because it would be silly to have to use so much "Kentucky windage" when making a character just to get what you want in-game.

A couple people have said that you need to randomize your character and start from scratch if you want the changes to stick, but I have not personally tested it.

[Dark Spark]

My actual characters did not change, as they are post-beta builds. But something seems to have happened that may be tied to the whole matter.

 

I captured video on how to build my characters' faces before the update came. I just set up a new character to get some cinematics that I missed earlier and so I used my archived video to make a copy of my character.

 

The result did not look right. The face was-- fat. I ended up having to recreate the character by eye rather than by any of the grid points shown in the video.

 

I'm beginning to wonder if anyone else's face tutorial videos made before the update have the same problem as I bumped into.

Edited September 26, 2019 by Dark Spark

[Pocket Fox]

6 hours ago, Dark Spark said:

My actual characters did not change, as they are post-beta builds. But something seems to have happened that may be tied to the whole matter.

 

I captured video on how to build my characters' faces before the update came. I just set up a new character to get some cinematics that I missed earlier and so I used my archived video to make a copy of my character.

 

The result did not look right. The face was-- fat. I ended up having to recreate the character by eye rather than by any of the grid points shown in the video.

 

I'm beginning to wonder if anyone else's face tutorial videos made before the update have the same problem as I bumped into.

 

Some have claimed 'didn't affect them' but they have yet to show actual before/after.

The best thing is a screenshot of the face in creator, not out in the world, for consistency.

 

No point in showing the toon at night, far away, wearing a big hat, looking up and left... and then your comparison is allegedly the same toon during the day, face up close, no hat, looking down...

[Dark Spark]

I've done a side-by-side to confirm that my character didn't get futzed. The image at left is a screenshot from vid captured on September 11. The one at right is from September 26.

 

The thing is, I just tried to make a new, separate copy of this character using the references from the older video, and the result did not look exact. The jaw was wider and the face profile looked off.

Edited September 27, 2019 by Dark Spark

[ghostsoap01]

So it seems I was mistaken in my last post. I played last night and yeah, my character's face is still chunky. I think I was starting to get used to it or something.

[Nerfgoth]

I have lost her perky nose! Now it looks like she have sprinted face first in to a wall!

[Ghoffman9]

My character used to be afflicted by this but I did what others said and remade my character from scratch by randomizing features. He stayed that way from as far as I can see so its resolved for me.

[ghostsoap01]

So at this point is it safe to assume nothing will be done about this? We've heard Rockstar acknowledge things such as the lack of individual pieces in the role outfits, but nothing has been said about this issue. Like most issues, it seems like Rockstar have a blindspot where this is concerned.