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Frabbi 01

Armored Paragon insurance?

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suicidal_banana

Still didn't get my car back ffs, did ANYONE get theirs yet? starting to get really annoyed now, if im going to miss out on the paragon livery because i dont have the car im gonna be extremely pissed.

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SUICIDA4

Nothing yet. Gonna reply my open ticket to get any update from them.

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Gridl0k

^ Definitely not showing on Warstock for you?

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Hegedus.Roberto
Posted (edited)

I got a reply from a support team last Friday:

 

Quote

Thank you for contacting Rockstar Support.

 

You have mentioned that you are unable to access "**Enus Paragon R(Armored)**" in GTA Online.

 

First of all, I really apologize for the inconvenience caused due to the issue and glad to inform you that I have gifted the vehicle.

You will be able to see the vehicle, once you are logged in into the game.

 

Should you need any other assistance, please don't think twice just contact us and we will be happy to help. Have a great day ahead.

 

Best regards,

XY

Rockstar Support


but I think they misunderstood the problem cuz I still got nothing, no car in ANY of my garages, no new sms from Agatha Baker, nothing.

Sent them a reply explaining the problem AGAIN that my car is probably DESTROYED DUE TO INSURANCE BUG and it's not just an "access" thing.

Still nothing ever since.

Edited by Hegedus.Roberto

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SUICIDA4

Today in newswire:

Those who qualified for the first round of Diamond Program membership rewards will receive the following by August 13th:

Silver Status – Black Diamond Tee & "She's Loaded" Wall Art

Gold Status – Truffade Tee & Ink Inc. Livery for the Truffade Thrax

Platinum Status – Lucky 7s Tattoo & Kronos Ara Watch

Diamond Status – Yeti Livery for the Armored Enus Paragon R and eCola Livery for the Annis S80RR

 

————————————

 

R support has not retrieved my armored paragon yet for my primary char. Guess I will check that free livery in my secondary char. Any updates in your tickets ?

 

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GTK0HLK

none so far.., will have to check my character as well..,

r* owes me my MONEY!

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suicidal_banana

Still no response, made a new ticket again because im getting quite pissed now.

Also this has me very worried:

That person got a reply saying they got 2.35mil as a replacement for their missing Thrax, i got 2.35mil a few days ago aswell.... they f-ing didnt even read my ticket?! told them in the new ticket to take back the money and give me my damn Armored Paragon..

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SUICIDA4
9 minutes ago, suicidal_banana said:

Still no response, made a new ticket again because im getting quite pissed now.

Also this has me very worried:

That person got a reply saying they got 2.35mil as a replacement for their missing Thrax, i got 2.35mil a few days ago aswell.... they f-ing didnt even read my ticket?! told them in the new ticket to take back the money and give me my damn Armored Paragon..

You are telling me that ticket was submitted with Paragon2 missing and they gave you money for Thrax? They didn’t even read the problem then !

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suicidal_banana
7 minutes ago, SUICIDA4 said:

You are telling me that ticket was submitted with Paragon2 missing and they gave you money for Thrax? They didn’t even read the problem then !

Yeah idk how that happend, they must have thrown all missing vehicle reports in one big pile or something and assume it was all to do with the podium vehicle? In any way its prolly good that i figured this out so i can now tell them they did it wrong 😛 

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Striker1987

Same as every 1 else here, but ceep making those tickets if you stop reacting to them they wont do anything.

 

 

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JSMRACECAR03
7 minutes ago, Striker1987 said:

Same as every 1 else here, but ceep making those tickets if you stop reacting to them they wont do anything.

 

 

At this point if they don't do something I might as well f*ckin Dupe it

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suicidal_banana
30 minutes ago, JSMRACECAR03 said:

At this point if they don't do something I might as well f*ckin Dupe it

If you do plz PM me (cuz of the whole anti-glitch rules on the forum)
I've been looking into this the last few days but havent found a way yet

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JSMRACECAR03
6 minutes ago, suicidal_banana said:

If you do plz PM me (cuz of the whole anti-glitch rules on the forum)
I've been looking into this the last few days but havent found a way yet

I mean I'll think bout it if they don't give me that car

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wejhvabewjty

At this point I think they should just add it to Warstock. If I have to pay full price to get it again, it is what it is.

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suicidal_banana
14 minutes ago, wejhvabewjty said:

At this point I think they should just add it to Warstock. If I have to pay full price to get it again, it is what it is.

Honestly i would totally be okay with this, even if they end up taking back the 2.35m i got, money really isnt the problem, the fact that i cant get the car anywhere is.

I also tried to see if i could trick the ingame web to sell me an armored one (selecting armored option for a car that has it then buying paragan) but no luck

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suicidal_banana

Sorry for the bump but decided i want to be sure other people affected read this, and not sure if editing my previous post would have that effect.
 

It was suggested in this thread that the Chat support is a ton more helpful then just making a ticket:

So i took it up with chat support and got a support person to acknowledge i should indeed have the vehicle, he tried to give it to me, sadly unsuccessfully, but he has now escalated this internally, i've given him a detailed explanation of how mine vanished (exact steps that lead too stuck cam + falling trough map) and have re-gained some hope that i will actually get the car back some day soon. Anybody still in limbo/stuck getting utterly useless automatic responses, i strongly suggest going the same route, just so more internal reports get created about this, that seems to be our best chance on getting this resolved now. (i went purchase problem -> event problem, and then i could make a chat support ticket)

Also he told me i can keep the money i never should've gotten for a missing Thrax in the first place (since mine never went missing) for more details on the conversation i had with him (also covers 'thank you gifts') please see the linked thread, good luck all!

 

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SUICIDA4
6 minutes ago, suicidal_banana said:

Sorry for the bump but decided i want to be sure other people affected read this, and not sure if editing my previous post would have that effect.
 

It was suggested in this thread that the Chat support is a ton more helpful then just making a ticket:

So i took it up with chat support and got a support person to acknowledge i should indeed have the vehicle, he tried to give it to me, sadly unsuccessfully, but he has now escalated this internally, i've given him a detailed explanation of how mine vanished (exact steps that lead too stuck cam + falling trough map) and have re-gained some hope that i will actually get the car back some day soon. Anybody still in limbo/stuck getting utterly useless automatic responses, i strongly suggest going the same route, just so more internal reports get created about this, that seems to be our best chance on getting this resolved now. (i went purchase problem -> event problem, and then i could make a chat support ticket)

Also he told me i can keep the money i never should've gotten for a missing Thrax in the first place (since mine never went missing) for more details on the conversation i had with him (also covers 'thank you gifts') please see the linked thread, good luck all!

 

Thanks a lot man ! Going to try this when I get home !

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Hegedus.Roberto
5 hours ago, suicidal_banana said:

Sorry for the bump but decided i want to be sure other people affected read this, and not sure if editing my previous post would have that effect.
 

It was suggested in this thread that the Chat support is a ton more helpful then just making a ticket:

So i took it up with chat support and got a support person to acknowledge i should indeed have the vehicle, he tried to give it to me, sadly unsuccessfully, but he has now escalated this internally, i've given him a detailed explanation of how mine vanished (exact steps that lead too stuck cam + falling trough map) and have re-gained some hope that i will actually get the car back some day soon. Anybody still in limbo/stuck getting utterly useless automatic responses, i strongly suggest going the same route, just so more internal reports get created about this, that seems to be our best chance on getting this resolved now. (i went purchase problem -> event problem, and then i could make a chat support ticket)

Also he told me i can keep the money i never should've gotten for a missing Thrax in the first place (since mine never went missing) for more details on the conversation i had with him (also covers 'thank you gifts') please see the linked thread, good luck all!

 

Good luck man. Personally if chat would be an option for me I already would've tried. But I think it's regional locked. For me I can only submit tickets, and that estimated response time has been increased to 96 hours now

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suicidal_banana
Just now, Hegedus.Roberto said:

Good luck man. Personally if chat would be an option for me I already would've tried. But I think it's regional locked. For me I can only submit tickets, and that estimated response time has been increased to 96 hours now

It seems to be locked to certain types of reports aswel, try that "purchase problem -> event problem" route if you havent already.

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Hegedus.Roberto
2 minutes ago, suicidal_banana said:

It seems to be locked to certain types of reports aswel, try that "purchase problem -> event problem" route if you havent already.

Oh, that is true, I do have an option to create a chat ticket there. Thanks man! (I do have to wait an hour before opening a ticket tho, because I dumbly opened a ticked this morning after my previous one was ignored for a week)

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Paulo_Dybala

I think that we just need to forget about this car until the next update, this car has already been “returned” to the players within 4 weeks

Edited by Paulo_Dybala
Just reformulate

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SUICIDA4
23 minutes ago, Paulo_Dybala said:

I think that we just need to forget about this car until the next update, this car has already been “returned” to the players within 4 weeks

There are lots of open tickets and car has not returned. 

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Paulo_Dybala
58 minutes ago, SUICIDA4 said:

There are lots of open tickets and car has not returned. 

I meant that they returned only in words, but in fact not

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GTK0HLK

just commenting..,

I had gotten my paragon.., but it w asnt with the modifications I had put before someone blew it up..,

I replied to the message in which I was responded to.., and the paragon came back with a normal black paintjob.., not the normal matte black..,

and the armor was set to none from the usual purchaseable armor.., +/- if it's still armored(more armor..,? idk, pointless info)

dk about the tires.., but that's all I know..,

 

edit: hope it all goes back to everyone as they had lost it.., and not somewhat stock..,

Edited by GTK0HLK
adding and edit errors

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SUICIDA4
18 minutes ago, GTK0HLK said:

just commenting..,

I had gotten my paragon.., but it w asnt with the modifications I had put before someone blew it up..,

I replied to the message in which I was responded to.., and the paragon came back with a normal black paintjob.., not the normal matte black..,

and the armor was set to none from the usual purchaseable armor.., +/- if it's still armored(more armor..,? idk, pointless info)

dk about the tires.., but that's all I know..,

 

edit: hope it all goes back to everyone as they had lost it.., and not somewhat stock..,

Pc? PS4?xbox?

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Paulo_Dybala
26 minutes ago, GTK0HLK said:

just commenting..,

I had gotten my paragon.., but it w asnt with the modifications I had put before someone blew it up..,

I replied to the message in which I was responded to.., and the paragon came back with a normal black paintjob.., not the normal matte black..,

and the armor was set to none from the usual purchaseable armor.., +/- if it's still armored(more armor..,? idk, pointless info)

dk about the tires.., but that's all I know..,

 

edit: hope it all goes back to everyone as they had lost it.., and not somewhat stock..,

How long have you been waiting for an answer and was there an email response at all and when did he get back to you there was some kind of notification?

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GTK0HLK

Sorry for late reply.., it was on pc..,

but I had created a chat ticket with r* over other things.., and after my other issue was resolved they asked if I had other issues.., and I mentioned that.., and my ticket(which was a missing item ticket)

they said they d get back to me on that ticket..,

 

a different person contact me on that ticket.., I checked, and the paragon was back..,

 

if say just start a chat ticket.., but wait on the popup window..,

else a support member might say hi, and then leave if you happen to be looking elsewhere..,

chat tickets are the quick way..,

but they are kinda flooded, so it'll take a bit..,

but it's understandable and in sure they survived most of the storm..,

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Paulo_Dybala
1 hour ago, GTK0HLK said:

Sorry for late reply.., it was on pc..,

but I had created a chat ticket with r* over other things.., and after my other issue was resolved they asked if I had other issues.., and I mentioned that.., and my ticket(which was a missing item ticket)

they said they d get back to me on that ticket..,

 

a different person contact me on that ticket.., I checked, and the paragon was back..,

 

if say just start a chat ticket.., but wait on the popup window..,

else a support member might say hi, and then leave if you happen to be looking elsewhere..,

chat tickets are the quick way..,

but they are kinda flooded, so it'll take a bit..,

but it's understandable and in sure they survived most of the storm..,

You are lucky, I can’t even open the chat icon, because it says quiq_unsupportedBrowser and because of this I just don’t know what to do

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SUICIDA4
6 minutes ago, Paulo_Dybala said:

You are lucky, I can’t even open the chat icon, because it says quiq_unsupportedBrowser and because of this I just don’t know what to do

I tried this a couple of days ago. Connection issues error on that chat page. So now I got 2 open tickets bout same topic and no car .

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Paulo_Dybala
5 minutes ago, SUICIDA4 said:

I tried this a couple of days ago. Connection issues error on that chat page. So now I got 2 open tickets bout same topic and no car .

I think that this can somehow be connected with the region, and not with the connection, I wait for this car for 4 weeks, and the result is 0. Because of this, I have no more options, except to wait for a response from the bot and hope that the car returns

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