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Problems with resetting online awards


Surebrec
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ever since the last update, I've been unable to reset online awards.

I've contacted R* support and they suggest that I restart the game while holding L1+R1. this didn't fix the problem.

they then told me to try updating the system software (which was already the latest version), to try restoring the default settings, and to try rebuilding the database.

has anyone else had problems with resetting online awards, and if they managed to fix it, how did they do it?

I'll add that I am playing the game on a PS4.

R* support also asked me to create a video reproducing the issue, here it is for reference:

https://www.youtube.com/watch?v=U_LTUiiJjeo

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On 3/28/2019 at 3:53 PM, Surebrec said:

ever since the last update, I've been unable to reset online awards.

I've contacted R* support and they suggest that I restart the game while holding L1+R1. this didn't fix the problem.

they then told me to try updating the system software (which was already the latest version), to try restoring the default settings, and to try rebuilding the database.

has anyone else had problems with resetting online awards, and if they managed to fix it, how did they do it?

I'll add that I am playing the game on a PS4.

R* support also asked me to create a video reproducing the issue, here it is for reference:

https://www.youtube.com/watch?v=U_LTUiiJjeo

You'll have more luck if you ask in the Red Dead Online section. This is the single player section 

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