attention Xbox one users!

[GTA_Matt24]

Because of the pacific standard not giving users the correct amount on Xbox one yesterday I emailed rockstar saying that I was missing 400 k and they gave me 500k for free! Xbox one users contact rockstar support about your money get your money back! I'm on my phone so I don't know how to upload a picture

 

Edit: here's their response

Kalab H., Aug 4, 18:28:

Hello deweydawg,

 

We are sorry to hear that you are facing an issue with our game. We would like to inform you that we have provided with 500,000 GTA$ as a customer accommodation.

 

If you have any additional questions or concerns, please do not hesitate to let us know.

 

Best regards,

 

Kalab H.

Rockstar Support

Edited August 5, 2015 by GTA_Matt24

[FlexPiTo]

NICE!! Thanks for the heads up!

[K3vLegend]

Could you provide some proof?

[ninjaontour]

Could you provide some proof?

 

Rockstar often give a few hundred thousand out in compensation. I've had similar payments from them few times for lost items and such. You sometimes have to be persistent, but they don't mind doing it if there's a genuine issue occurring.

 

 

 

 

Didn't notice it at the time, but lol @ Katy M. signing off as Bowan G.

Edited August 5, 2015 by ninjaontour

[TreFacTor]

500k...pocket change. Hardly looks like an official response though.

Edited August 5, 2015 by TreFacTor

[Blankerz]

its totally the luck of the draw if you even get a response from them! same goes for compensation/refunds. I have made plenty of well written, non abusive posts/tickets (always about missing money) and only had 1 official response. Also I imagine they review your stats before replying, I am going to assume the OP doesn't have millions upon millions like myself, only reason to assume why I haven't had many responses as they believe I shouldn't be complaining at all about money with my balance... just an assumption though. I am NOT saying don't even attempt to contact them just don't get your hopes up for a response.

[ninjaontour]

500k...pocket change. Hardly looks like an official response though.

 

Ok, well then here ya go: #4225232 is the support ticket number.

 

REQUEST #4225232GTA ONLINE - PC - MISSING BEER HATS

• 
  ninjaontour July 09, 2015 01:39

  Hi, I hope someone can help me with these problems. I wasn't sure what to do about it until a friend told me I should raise a ticket here to ask for help.

  I've been playing GTA games since the first was released many years ago, and I'm an avid fan. I've been collecting the unlockable items from events in GTA Online since they started too, and now I'm missing several of my collectible items that I earned by playing in event playlists and winning them from Special Crate Drops during the updates. This only happened recently, as I still had the items after my transfer from XBOX360 to PC.

  At the moment I have lost access to: Please Stop Me hockey mask, High Flyer parachute bag, and all of the Beer Hats.

  These items took a long time to acquire, and I'd really love to get them back. It was a total bummer to find they'd disappeared after spending so much effort to unlock them.

  Another thing I'd like help with is that over the past few weeks, I've been attacked by hackers in the game multiple times, including being frozen in place and shot repeatedly with money bags. It's taken the fun out of the game almost as much as losing my much loved limited items, so if my bank account could get reset too, that would be awesome. I don't know if the cheaters also deleted my items, but please help me out here and restore things to normal for me.

  Thanks a lot in advance,

  Keep up the good work you guys.

  • ninjaontourDXDIAG.txt (30 KB)
  • ninjaontourMSINFO.txt (6 MB)
• 
  Mike F July 09, 2015 10:18

  Hello ninjaontour,

  We deeply apologize that you've encountered an issue with GTA Online regarding progression and unlockable loss. We'd be happy to investigate this.

  Please provide the following information so our Claims Department can follow up:

  -Console/Platform:

  -PSN ID/Xbox Gamertag:

  -Which Character Slot 1 or 2

  -Date/Time first seeing progress previously mentioned lost:

  -An inventory of anything missing:

  When provided, we will gladly look into this.

  Best regards,

  Mike F.

  Rockstar Support

• 
  ninjaontour July 09, 2015 13:33

  Thanks for the reply.

  -Console/Platform: PC (used to be on 360, which is where I earned the items)

  -PSN ID/Xbox Gamertag: ninjaontour

  -Which Character Slot 1 or 2: Slot 2 (level 270+)

  -Date/Time first seeing progress previously mentioned lost: Wednesday July 1st 2015 but may have been missing before this.

  -An inventory of anything missing: High Flyer parachute bag, Pisswasser hat, Blarney's hat, Supawet hat, Patriot beer hat, and the 'Please Stop Me' hockey mask are all missing. I'm also missing some Classic Radio T-shirts but can't be sure which ones I had.

  Thanks for your help.

• 
  Katy M. July 12, 2015 06:01

  Hello ninjaontour,

  Thank you for contacting Rockstar Support.

  After reviewing your account, we have been able to verify the loss you experienced. We have issued you $500,000 to your account to compensate. You will see these funds the next time you log in to GTA Online.

  If you have any further issues, please do not hesitate to contact us back.

  Best regards,

  Bowan G.

  Rockstar Support

• 
  ninjaontour July 13, 2015 00:09

  Whilst I appreciate the response, $500,000 doesn't solve any of my issues, as the items I've lost aren't purchasable. It's as though they were never unlocked. I also said that modders had hit me with millions of dollars, so extra money's really not compensation.

  I know that these items are available to players on PC, as they only went missing recently, and some people still have them. There must be a way that you can unlock these on my slot 2 character again.

  That's all I want, so is it possible someone could help me with this, and restore my items instead of giving me more money?

• 
  ninjaontour July 13, 2015 00:21

  Also, for some reason this labelled "Missing Vehicles". I am not missing vehicles, I am missing unlockable items.

  The ticket was originally called "Missing Items". I don't understand why that was changed.

• 
  Jason F. July 13, 2015 23:24

  Hello ninjaontour,

  Thank you for getting back to us. Unfortunately, we can not gift these items back to you. You have our sincere apologies. The money is the best we are able to do to replace the lost items.

  Best Regards,

  Jason F.

  Rockstar Support

• 
  ninjaontour July 19, 2015 02:59

  I'm sorry, not being a jerk here, but I don't believe that's true. I've seen threads here that you guys were able to unlock items for people. When people weren't able to get certain shirts during the last event, they had them unlocked by Support staff. So what's the difference here?

  Several people in this thread had items restored. So why won't you store mine?

  http://www.reddit.com/r/gtaonline/comments/39xb2c/has_anyone_ever_had_any_luck_with_rockstar/

• 
  Alvin T. July 20, 2015 10:24

  Hello ninjaontour,

  We would like to inform you that we don't have the option to provide some things in the game. Unfortunately, here we don't have the option to provide the mentioned items. We sincerely apologize for any inconvenience this may have caused to you.

  If you have any other issues or questions, please feel free to contact us.

  Kind regards,

  Alvin T.

  Rockstar Support

• 
  ninjaontour July 20, 2015 14:22

  Well then I guess this i going to have to be a formal complaint. Apologies are absolutely worthless to me, as is the $500k "compensation".

  It's an absolute joke that content is restricted by these events, and because of YOUR screw ups, we are left without things we put time and effort into acquiring. I've been playing this game since launch, and over the two years I collected these items. They either need to be made available for purchase to all players, or you guys need to get your act together and develop a way to restore this content to the players who earned it.

  Tier 1 support obviously can't deal with this, so I would like to know how to raise this to Tier 2.

  Thanks.

• 
  Alvin T. July 23, 2015 04:26

  Hello ninjaontour,

  We deeply apologize for any inconvenience this has caused you. Your case has been escalated to the proper department. Please note, cases are addressed in the order they are received. We appreciate your patience.

  Best regards,

  Alvin T.

  Rockstar Support

• 
  Alvin T. July 24, 2015 09:10

  Hello ninjaontour,

  We are glad to inform you that we have provided you with 3 missing beer hats (Pisswasser, Patriot, Benedict beer hat), but unfortunately, we are unable to provide the radio t shirt or please stop me mask. Please continue enjoying the game.

  If you have any other issues or concerns, please feel free to contact us.

  Best regards,

  Alvin T.

  Rockstar Support

• 
  ninjaontour July 26, 2015 20:26

  Hi Alvin, and thank you very much for your help, I really appreciate it. The only other thing I had wanted restored was the High Flyer parachute bag. Is there any chance of that being restored? I'd love to get it back if it's possible,

• 
  Alvin T. July 27, 2015 06:29

  Hello ninjaontour,

  We are glad to assist you on this issue. Regarding your issue with a High Flyer parachute, unfortunately, we don't have the option to provide it. We apologize for the inconvenience caused to you.

  Best regards,

  Alvin T.

  Rockstar Support

• 
  ninjaontour July 27, 2015 12:41

  Can you give some kind of idea when these items are going to be available? Given the fact that they're limited items we've lost through no fault of our own, surely there's a way to restore them? Will the related events be run again or something?

• 
  Alvin T. July 27, 2015 13:13

  Hello ninjaontour,

  Thank you for contacting Rockstar Support and for your question.

  Although there is no information to release on this topic, we appreciate the fact that you are interested in our games and recommend staying tuned to @RockstarGames on Twitter andhttp://www.rockstargames.com/newswire.

  Best regards,

  Alvin T.

  Rockstar Support

• 
  ninjaontour July 27, 2015 15:59

  I've just signed into GTAO on both my characters, and the Beer Hats haven't been restored. Maybe something went wrong on your end, but could you help me out please?

  Thanks.

• 
  Alvin T. July 28, 2015 05:46

  Hello ninjaontour,

  We would like to inform you that we have again provided you with the beer hats. We apologize for any inconvenience caused to you.

  If you don't get the beer hats, please play offline mode for 20-30 minutes and again check it.

  Best regards,

  Alvin T.

  Rockstar Support

 

 

... and that's the entire transcript. Look official enough now?

Edited August 5, 2015 by ninjaontour

[TreFacTor]

<p>

 

500k...pocket change. Hardly looks like an official response though.

Ok, well then here ya go: #4225232 is the support ticket number.

 

REQUEST #4225232GTA ONLINE - PC - MISSING BEER HATS

• 

   

  75]ninjaontour July 09, 2015 01:39

   

   

  Hi, I hope someone can help me with these problems. I wasn't sure what to do about it until a friend told me I should raise a ticket here to ask for help.

  I've been playing GTA games since the first was released many years ago, and I'm an avid fan. I've been collecting the unlockable items from events in GTA Online since they started too, and now I'm missing several of my collectible items that I earned by playing in event playlists and winning them from Special Crate Drops during the updates. This only happened recently, as I still had the items after my transfer from XBOX360 to PC.

  At the moment I have lost access to: Please Stop Me hockey mask, High Flyer parachute bag, and all of the Beer Hats.

  These items took a long time to acquire, and I'd really love to get them back. It was a total bummer to find they'd disappeared after spending so much effort to unlock them.

  Another thing I'd like help with is that over the past few weeks, I've been attacked by hackers in the game multiple times, including being frozen in place and shot repeatedly with money bags. It's taken the fun out of the game almost as much as losing my much loved limited items, so if my bank account could get reset too, that would be awesome. I don't know if the cheaters also deleted my items, but please help me out here and restore things to normal for me.

  Thanks a lot in advance,

  Keep up the good work you guys.

  • ninjaontourDXDIAG.txt (30 KB)
  • ninjaontourMSINFO.txt (6 MB)

• 

   

  75]Mike F July 09, 2015 10:18

   

   

  Hello ninjaontour,

  We deeply apologize that you've encountered an issue with GTA Online regarding progression and unlockable loss. We'd be happy to investigate this.

  Please provide the following information so our Claims Department can follow up:

  -Console/Platform:

  -PSN ID/Xbox Gamertag:

  -Which Character Slot 1 or 2

  -Date/Time first seeing progress previously mentioned lost:

  -An inventory of anything missing:

  When provided, we will gladly look into this.

  Best regards,

  Mike F.

  Rockstar Support

• 

   

  75]ninjaontour July 09, 2015 13:33

   

   

  Thanks for the reply.

  -Console/Platform: PC (used to be on 360, which is where I earned the items)

  -PSN ID/Xbox Gamertag: ninjaontour

  -Which Character Slot 1 or 2: Slot 2 (level 270+)

  -Date/Time first seeing progress previously mentioned lost: Wednesday July 1st 2015 but may have been missing before this.

  -An inventory of anything missing: High Flyer parachute bag, Pisswasser hat, Blarney's hat, Supawet hat, Patriot beer hat, and the 'Please Stop Me' hockey mask are all missing. I'm also missing some Classic Radio T-shirts but can't be sure which ones I had.

  Thanks for your help.

• 

   

  75]Katy M. July 12, 2015 06:01

   

   

  Hello ninjaontour,

  Thank you for contacting Rockstar Support.

  After reviewing your account, we have been able to verify the loss you experienced. We have issued you $500,000 to your account to compensate. You will see these funds the next time you log in to GTA Online.

  If you have any further issues, please do not hesitate to contact us back.

  Best regards,

  Bowan G.

  Rockstar Support

• 

   

  75]ninjaontour July 13, 2015 00:09

   

   

  Whilst I appreciate the response, $500,000 doesn't solve any of my issues, as the items I've lost aren't purchasable. It's as though they were never unlocked. I also said that modders had hit me with millions of dollars, so extra money's really not compensation.

  I know that these items are available to players on PC, as they only went missing recently, and some people still have them. There must be a way that you can unlock these on my slot 2 character again.

  That's all I want, so is it possible someone could help me with this, and restore my items instead of giving me more money?

• 

   

  75]ninjaontour July 13, 2015 00:21

   

   

  Also, for some reason this labelled "Missing Vehicles". I am not missing vehicles, I am missing unlockable items.

  The ticket was originally called "Missing Items". I don't understand why that was changed.

• 

   

  75]Jason F. July 13, 2015 23:24

   

   

  Hello ninjaontour,

  Thank you for getting back to us. Unfortunately, we can not gift these items back to you. You have our sincere apologies. The money is the best we are able to do to replace the lost items.

  Best Regards,

  Jason F.

  Rockstar Support

• 

   

  75]ninjaontour July 19, 2015 02:59

   

   

  I'm sorry, not being a jerk here, but I don't believe that's true. I've seen threads here that you guys were able to unlock items for people. When people weren't able to get certain shirts during the last event, they had them unlocked by Support staff. So what's the difference here?

  Several people in this thread had items restored. So why won't you store mine?

  http://www.reddit.com/r/gtaonline/comments/39xb2c/has_anyone_ever_had_any_luck_with_rockstar/

• 

   

  75]Alvin T. July 20, 2015 10:24

   

   

  Hello ninjaontour,

  We would like to inform you that we don't have the option to provide some things in the game. Unfortunately, here we don't have the option to provide the mentioned items. We sincerely apologize for any inconvenience this may have caused to you.

  If you have any other issues or questions, please feel free to contact us.

  Kind regards,

  Alvin T.

  Rockstar Support

• 

   

  75]ninjaontour July 20, 2015 14:22

   

   

  Well then I guess this i going to have to be a formal complaint. Apologies are absolutely worthless to me, as is the $500k "compensation".

  It's an absolute joke that content is restricted by these events, and because of YOUR screw ups, we are left without things we put time and effort into acquiring. I've been playing this game since launch, and over the two years I collected these items. They either need to be made available for purchase to all players, or you guys need to get your act together and develop a way to restore this content to the players who earned it.

  Tier 1 support obviously can't deal with this, so I would like to know how to raise this to Tier 2.

  Thanks.

• 

   

  75]Alvin T. July 23, 2015 04:26

   

   

  Hello ninjaontour,

  We deeply apologize for any inconvenience this has caused you. Your case has been escalated to the proper department. Please note, cases are addressed in the order they are received. We appreciate your patience.

  Best regards,

  Alvin T.

  Rockstar Support

• 

   

  75]Alvin T. July 24, 2015 09:10

   

   

  Hello ninjaontour,

  We are glad to inform you that we have provided you with 3 missing beer hats (Pisswasser, Patriot, Benedict beer hat), but unfortunately, we are unable to provide the radio t shirt or please stop me mask. Please continue enjoying the game.

  If you have any other issues or concerns, please feel free to contact us.

  Best regards,

  Alvin T.

  Rockstar Support

• 

   

  75]ninjaontour July 26, 2015 20:26

   

   

  Hi Alvin, and thank you very much for your help, I really appreciate it. The only other thing I had wanted restored was the High Flyer parachute bag. Is there any chance of that being restored? I'd love to get it back if it's possible,

• 

   

  75]Alvin T. July 27, 2015 06:29

   

   

  Hello ninjaontour,

  We are glad to assist you on this issue. Regarding your issue with a High Flyer parachute, unfortunately, we don't have the option to provide it. We apologize for the inconvenience caused to you.

  Best regards,

  Alvin T.

  Rockstar Support

• 

   

  75]ninjaontour July 27, 2015 12:41

   

   

  Can you give some kind of idea when these items are going to be available? Given the fact that they're limited items we've lost through no fault of our own, surely there's a way to restore them? Will the related events be run again or something?

• 

   

  75]Alvin T. July 27, 2015 13:13

   

   

  Hello ninjaontour,

  Thank you for contacting Rockstar Support and for your question.

  Although there is no information to release on this topic, we appreciate the fact that you are interested in our games and recommend staying tuned to @RockstarGames on Twitter andhttp://www.rockstargames.com/newswire.

  Best regards,

  Alvin T.

  Rockstar Support

• 

   

  75]ninjaontour July 27, 2015 15:59

   

   

  I've just signed into GTAO on both my characters, and the Beer Hats haven't been restored. Maybe something went wrong on your end, but could you help me out please?

  Thanks.

• 

   

  75]Alvin T. July 28, 2015 05:46

   

   

  Hello ninjaontour,

  We would like to inform you that we have again provided you with the beer hats. We apologize for any inconvenience caused to you.

  If you don't get the beer hats, please play offline mode for 20-30 minutes and again check it.

  Best regards,

  Alvin T.

  Rockstar Support

 

... and that's the entire transcript. Look official enough now?

I don't have an issue with any of this...your ticket doesn't resemble what OP posted and if you don't see the difference in paraphrasing then I can't help that you took issue with my statement.

[ninjaontour]

 

I don't have an issue with any of this...your ticket doesn't resemble what OP posted and if you don't see the difference in paraphrasing then I can't help that you took issue with my statement.

 

 

That wasn't meant to be aggressive or anything. Just proving that R* do, in fact, give monetary restitution when there's been a legitimate issue. I had a payment because I lost a car due to a glitch, and also because I wasn't able to access my Social Club on an event weekend.

 

The point I'm making is that they give out ~500k for a huge range of different issues. Hence my referring to my ticket.

[TreFacTor]

 

I don't have an issue with any of this...your ticket doesn't resemble what OP posted and if you don't see the difference in paraphrasing then I can't help that you took issue with my statement.

 

That wasn't meant to be aggressive or anything. Just proving that R* do, in fact, give monetary restitution when there's been a legitimate issue. I had a payment because I lost a car due to a glitch, and also because I wasn't able to access my Social Club on an event weekend.

 

The point I'm making is that they give out ~500k for a huge range of different issues. Hence my referring to my ticket.

We cool as the underbelly of a polar bear. No worries.

[Bootels]

How do you contact R*?

 

Did my Heist and missed out on 400k.

[TreFacTor]

How do you contact R*?

 

Did my Heist and missed out on 400k.

support.rockstar.com

[JAKEBAB]

I contacted support and they didn't give me any compensation for my loss of $400k i only had $11m when i sent them the message too.

[Trashdog2000]

I wanna do this so much even though I didn't do pacific standard on Xbox one yet.

[FlexPiTo]

Thanks to OP I submitted a ticket and just got this email response right now:

 

 

"Joseph K., Aug 5, 16:38:

Hello FlexPiTo,

 

Thank you for contacting Rockstar Support.

 

We have provided you with a GTA$ 500,000 as a customer accommodation, and apologize for any inconvenience caused. Please reboot your console to receive the GTA$.

 

Apart from this, if you have any other queries or concerns please do revert to us and we will be glad to assist you.

 

Best regards,

 

Joseph K.

Rockstar Support"

 

Another 500k in the bank added to my 22mil

 

Thanks OP!

Edited August 5, 2015 by FlexPiTo

[xInfamousRYANx]

Yep i contacted when i found out about the issue

500k to my legit millions up to 19.5 now!

Never thought that after doing all in order CMM and Loyalty i would ever be poor. With over 10 million made on 2x heists and we still have 5 days i dont think i will ever be poor again!

[soundism]

R* got back to me on my ticket. They sent 200k

 

 

REQUEST #4378387

[crack1king]

Dear Xbox user,

Switch to PlayStation

[Claptrap NL]

Can I negotiate with them?

[karok]

They got back to me aswell, only got 100k tho.. But hey, at least they fully gave me my 2x money

[fazemanpress]

Payout Not Decreasing When Shot in the Pacific Standard Finale with Double GTA$ Active in GTA Online

Rockstar Games

Tuesday at 09:57

Question: While playing the Pacific Standard Finale with double GTA$ active, I noticed that my payout on the bottom right stays at GTA$1,000,000, even if the player holding the cash gets shot. Is this intended?

Answer: We are aware of an issue where the payout during the Pacific Standard Finale displays incorrectly when double GTA$ is active. Though the payout is displayed as GTA$1,000,000, it actually starts at GTA$2,000,000. The payout still decreases as the player holding the cash gets shot, but the payout displayed does not update during the Heist. When the Heist completes, you will still be awarded the correct amount of GTA$2,000,000 (minus the cash lost from being shot).

 

 

 

Can we still claim this?

[xInfamousRYANx]

Who wrote that is either an idiot or it is true and isnt working

 

Did many finales 2.5 million taking heavy fire ans still got 2 5 actual take

[Sangers]

Who wrote that is either an idiot or it is true and isnt working

 

Did many finales 2.5 million taking heavy fire ans still got 2 5 actual take

 

You mean $2mil right? I believe we're not getting the full amount even if you have it on Hard.

[Captain Sensib1e]

Only peasants are concerned with 500K.

[xInfamousRYANx]

 

Who wrote that is either an idiot or it is true and isnt working

 

Did many finales 2.5 million taking heavy fire ans still got 2 5 actual take

You mean $2mil right? I believe we're not getting the full amount even if you have it on Hard.

Nope they fixed it Tuesday. All consoles now get 2.5 on hard Edited August 7, 2015 by xInfamousRYANx

[Shadowfennekin]

Who wrote that is either an idiot or it is true and isnt working

 

Did many finales 2.5 million taking heavy fire ans still got 2 5 actual take

Yeah, I looked at my money after every Finale. Always got the full 500 k

[statistic]

I'm not particularly concerned about money, but was curious what they'd do so I sent a request today asking for the $75,000 that I was shorted on Monday, lol. They very kindly gave me $100,000.