Legendary Motorsport Rebate

[Tayste]

They answered my ticket faster than I expected. Got my money last night, they also sent a personal email saying how they had reviewed my account and confirmed that I did indeed qualify for the 25% rebate but did not receive it.

 

Nice one Rock*

[T.V. Eye]

Received an hour ago.

[McManus84]

They responded to my ticket in less than 12hours and put the money in my account.

[Moroder]

Received.

[TimmyM56]

Sent the ticket out yesterday, got an email this morning from Rockstar with the rebate. GG Rockstar

[gorskiegangsta]

Sent the ticket out yesterday, got an email this morning from Rockstar with the rebate. GG Rockstar

Same. I've submitted a ticket yesterday and less than 24h later they sent me an email stating that they've granted me the rebate.

[Str33tJustus]

I wonder how many players didn't qualify yet are still submitting tickets and being gifted.

[danlnyc]

I'm one of the ones that qualified but Rockstar keeps saying that my sh*t is UNVERIFIED.

 

UNBELIEVABLE.

 

I've been playing since PS3 days.

 

1) Part of TWO crews.

2) Verified email LONG time ago

3) Signed up for mailing service on July 8th.

 

AND THEY KEEP SAYING IM UNVERIFIED TO RECEIVE THE REBATE WHILE SOME PEOPLE ARE RECEIVING THE REBATE FOR NOT EVEN QUALIFYING.

 

f*ck U ROCKSTAR.

[Lonely_Screwdriver]

Sent the ticket out yesterday, got an email this morning from Rockstar with the rebate. GG Rockstar

I submitted a ticket, they replied

 

We understand that you have missed the 25% rebate. Before examining your account, we request you to provide the vehicle name which you purchased.

Once we provide with this we can investigate it.

Edited July 21, 2015 by Lonely_Screwdriver

[Winonas]

Approaching 48 hrs since Ticket in, waiting for contact.. 😎

[danlnyc]

Hello,

We are sorry to hear that you experienced loss of progress in GTA Online, but unfortunately we are not able to verify this claim. We apologize in advance for any inconvenience this may cause.

If you have any questions or concerns, please feel free to contact us.

Kind regards,

Ashton K.
Rockstar Support

[-RONIN-]

Got mine. Took less then 24hrs for my ticket to be solved.

[Scuba 21]

I submitted tickets for both my accounts the morning of the 19th.

 

R* immediately replied to one of them asking I wait until after the 19th to continue.

 

I obliged and of course neither account had received the update come the 20th.

 

Updated both request dialogues via the support site and heard nothing.

 

Hit them up via twitter yesterday while providing ticket numbers for both affected accounts.

 

Within 3 hours of that had received the 550k for T20 on alternate account but still haven't heard a peep on the Brawler rebate due my main account.

 

Definition of inconsistent.

[TrickyTrifecta]

I submitted tickets for both my accounts the morning of the 19th.

 

R* immediately replied to one of them asking I wait until after the 19th to continue.

 

I obliged and of course neither account had received the update come the 20th.

 

Updated both request dialogues via the support site and heard nothing.

 

Hit them up via twitter yesterday while providing ticket numbers for both affected accounts.

 

Within 3 hours of that had received the 550k for T20 on alternate account but still haven't heard a peep on the Brawler rebate due my main account.

 

Definition of inconsistent.

 

You will not get the rebate for both your players. Only good for one purchase tied to your rockstar account.

[KlIIUMlNATl]

Got mine.. Weeeee

[MeatSafeMurderer]

Rockstar finally responded...and they can f*ck right off...

 

We are deeply sorry that you are having an issue receiving your 25% rebate from Legendary Motorsport.

 

After reviewing your account, it appears as though you didn't meet the following qualification for the rebate:

 

Bought one of the qualifying vehicles from Legendary Motorsport during the allotted time frame of July 8 – July 15

Unfortunately, we are unable to provide compensation in these cases. We apologize in advance for any inconvenience this may cause.

 

If you have any additional questions or concerns, please do not hesitate to contact us and we will be delighted to assist you.

 

Rockstar Support

[Quadro]

I finally got a response on the Q&A section of online to get them to look at my ticket. They opened it up, had a look (I can see they have), no contact and now its been 5 hours.

Trolls.

[Moroder]

 

Hello,

We are sorry to hear that you experienced loss of progress in GTA Online, but unfortunately we are not able to verify this claim. We apologize in advance for any inconvenience this may cause.

If you have any questions or concerns, please feel free to contact us.

Kind regards,

Ashton K.

Rockstar Support

 

Eh, how are they not able to verify the claim?

[Shadowfennekin]

Got mine..... if only I knew and bought T20 BEFORE the Brawler...... oh well

[Winonas]

Wow, I got this response 😐

 

 

"We have reviewed your account and we see that you haven't received the rebate for the Progen T20. We have provided you with GTA$ 550000 as a one time customer accommodation.

 

Please let us know if there is anything else we can help you with.

 

Best regards,

 

Arnold G.

Rockstar Support"

 

😄 I appreciate the gesture, however, Not a rebate, an accommodation! I got accommodated! Lol, anyways, I'm on PS4, bought the T20,

Was on the list, and in a crew. Not sure why this was not stated, good luck to all.

Edited July 22, 2015 by Winonas

[TheLordMarvel]

Lucky all you. R* are refusing to even give me my rebate. According to them, there's no record of me ever buying the Brawler. WTF?! o.O

 

 

 

 

Here's what they said to me.

 

 

Edited July 22, 2015 by LordMarvel

[ji.Ruichi]

Submitted my ticket yesterday. About 26 hours later, they responded and I got my rebate =)

[Imnotthefiveo]

Mine took a day and a half but i woke up to an email stating i got my 550k rebate for my "Enus Windsor". Lmao never bout that one, but at least i got my money.

[Lay]

Rockstar support dude was pretty nice and didn't even say he verified my account to check. Just said sorry here's your $550k.

[topkek]

Just got the rebate when i contacted R* support. Took less than hour to get it so at least the support system is working alright.

[Fox2Quick]

Just got the rebate when i contacted R* support. Took less than hour to get it so at least the support system is working alright.

The support ticket system itself works very well. The problem is that some representatives aren't as patient or polite and really don't care much about helping you. That, and the fact that you don't always have the same representative through one string of tickets.

 

I dealt with James R for like 75% of our conversation on the issue and then for some reason switched to Michael S (who's English is not amazing). Then I got Ronald M who was as helpful as James. Took a couple days because I opened my ticket before the 19th, but I got my rebate. I also didn't get my 10% LM discount afterwards (I used it on the Blackfin) and they just credited me for that as well.

[topkek]

 

Just got the rebate when i contacted R* support. Took less than hour to get it so at least the support system is working alright.

The support ticket system itself works very well. The problem is that some representatives aren't as patient or polite and really don't care much about helping you. That, and the fact that you don't always have the same representative through one string of tickets.

 

I dealt with James R for like 75% of our conversation on the issue and then for some reason switched to Michael S (who's English is not amazing). Then I got Ronald M who was as helpful as James. Took a couple days because I opened my ticket before the 19th, but I got my rebate. I also didn't get my 10% LM discount afterwards (I used it on the Blackfin) and they just credited me for that as well.

 

 

Yeah that's what i've heard unfortunately. My represantitive was Rodney K. and he seems like a good guy i suppose, gave me the cash right away.

[streetx1xracer]

Maybe you guys need to fiddle with their feels. This was what I said:

 

I realize that I many players are experiencing this issue, but nonetheless I have not received the 550k from purchasing the T20 as first vehicle. I do believe I was eligible yet I am unsure why it has not registered that I completed the three steps. It's appreciate your time in this matter and I believe you deserve a raise. Have a good day!

Their response:

 

We deeply apologize that you are having an issue receiving your 25% rebate from Legendary Motorsport.

 

After reviewing your account, we went ahead and credited the rebate to your Shared Bank as a one-time customer accommodation. You will see the adjustment take effect the next time you access GTA Online.

 

If you have any additional questions or concerns, please do not hesitate to contact us and we will be delighted to assist you.

 

Best regards,

 

Daniel K.

Rockstar Support

[monkb4skunk]

Nice got my ticket answered. ^lol at the raise comment, suprised he didn't chuck you a extra $250 gta$

 

Hello Adam,

 

After reviewing your account, we have been able to verify the loss you experienced and the appropriate items have been refunded to your account.

 

25% Rebate for Progen T20 = $550,000

 

If you have any further issues, please do not hesitate to contact us back.

 

Best regards,

 

Keosha M.

Rockstar Support

Edited July 22, 2015 by monkb4skunk

[elfoam]

Im still bouncing messages back and forth on my second account. latest one was them asking me which car I bought... Despite the ticket title and message saying t20 lol.