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[FIXED] Profile Picture Uploader Issues


Mangled Crow
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Go to solution Solved by Tank,

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Mangled Crow

Hello, i'm having trouble trying to upload a profile pic for my page but it never shows up or gives me an option to crop it, i try by uploading it from my computer and never works also it's just blank now, any suggestions?

Edited by LDHalcrow1215
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Could be a non-compatible image extension. Try uploading the image you want as your profile picture to an image hosting site, for example Imgur.

– overeducated wonk who fetishises compromise

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Mangled Crow

like for example JPEG? my previous pic was a jpeg but now i can't reappear it, not a huge size, also for a fact i know it's not my PC because i got high speed wi-fi connection.

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Yes. JPEG, should work. But what's the extension of the pic you're now trying to upload?

– overeducated wonk who fetishises compromise

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Mangled Crow

Dimiensions: 179 x 323 and the other one im trying to upload is Dimiensions: 425 x 767, seem big or good enough sizes?

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That does seem a bit big. But it should resize it. I would upload it to an image hosting site and then try again.

– overeducated wonk who fetishises compromise

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Mangled Crow

okay, thanks i will try that now, thanks for your help :^:

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Kaito Katsumi

That does seem a bit big. But it should resize it. I would upload it to an image hosting site and then try again.

doesn't work, "Server could not be contacted"
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Tails Prower

I am also having this issue, my profile pic disappeared from my profile yesterday when I tried to upload

a new image and am not able to reupload and get an error saying the server can't be contacted if I try an

image site.

 

Would appreciate some help to try and resolve this, the web browser I use is Google, I haven't tried IE

yet but going to give that a try next.

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I just removed and re-uploaded my avatar to test how it is on my side and see if I could replicate the error, no issues using imgur.com in this instance.

 

What image hosting site were you using, if I may ask?

– overeducated wonk who fetishises compromise

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Tails Prower

I have an imgur.com account that I tried and it did not work.

 

I will have another go at this in a short while and report back if I'm still having issues.

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I think there may be problems with the uploader at the moment from what several members have reported, particularly from mobile too.

 

If you link your avatars via imgur here I can try upload it for you.

fib_ufo_small.png

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I also can't upload a new image at the moment. I always uploaded them from my hard disk drive since the day one of my registration to the forum. I also tried to upload the fiew last ones I had but without succes. I also get an error saying that the server can't be contacted if I try an image site. I can post pics on the threads though!

 

 

GTAV-Spencer999_585_zpsexoxeif0.jpg

 

 

 

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There appears to be at least one, possibly two problems going on here:

 

1. There might be a permissions issue with this module (returns HTTP 403 Forbidden):

http://gtaforums.com/index.php?app=members&module=profile&section=photo&do=save&getJson=1

 

I'm guessing this URL returns a URL via XHR of the uploaded image, which is then passed to the function generating the error in #2:

 

 

2. Possibly as a result of #1, there appears to be some JavaScript-related issue with this file loaded asynchronously: http://gtaforums.com/public/js/ips.photoEditor.js

 

Specifically this code: if(!newThumb.match(/gravatar\.com/))

Generating this error: Uncaught TypeError: Cannot read property 'match' of undefined

 

Hopefully this information is useful to the webmaster.

Edited by ReGeX
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  • Solution

Fixed - you can upload avatar images directly again.

 

Apologies it took a while. This was a security-related issue and it required a bit more time than usual.

Please do not PM staff regarding support issues - use The GTA Network Support Forum

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Tails Prower

Thank you for the fix!

 

I now have my new image uploaded on my profile and everthing appears to be working again as it should.

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