Cr!minal Posted April 22, 2015 Share Posted April 22, 2015 (edited) Talk about bad customer service, but that is just something. http://www.gamersnexus.net/gg/1916-investigation-rockstar-games-customer-service-calls Our most recent investigative consumer report set forth a goal to evaluate Rockstar Games' customer service phone and email support. The company has been under fire lately resultant of hacked GTA V social accounts, whereupon users have lost access to their GTA accounts (a $60 purchase) – and their ability to play the game – and have been placed on indefinite hold for a resolution. In the case of one reader who reached-out to us, we were informed that Rockstar customer support “hung up” on the reader, an action that we viewed as inexcusable if true. Anyone here has experienced something similar? UPDATE: Apparently Rockstar did issue a statement. Who to believe http://www.gamersnexus.net/gg/1917-update-on-rockstar-games-phone-support-hang-ups "We are aware of recent issues players have experienced when trying to contact Rockstar Support, and we take these issues extremely seriously. We have absolutely not instructed support staff to hang up on players who are reporting compromised Rockstar Games Social Club accounts. We have added a large number of new staff to help with the launch of Grand Theft Auto V on PC and in this case some of these new staff members didn’t respond appropriately. We sincerely apologize that these players didn’t receive the high quality experience they deserve, and we have taken steps to remedy this immediately." Edited April 25, 2015 by Cr!minal Dupi, Otselot and lastmanonearth 3 Link to comment Share on other sites More sharing options...
walkingsickness Posted April 22, 2015 Share Posted April 22, 2015 You're experience bugs on PC??? Click! (dial tone...) Link to comment Share on other sites More sharing options...
CarlitoDorito Posted April 22, 2015 Share Posted April 22, 2015 (edited) They're up there with Sony's customer support now. Edited April 22, 2015 by CarlitoDorito Lock n' Stock and Shadowfennekin 2 Link to comment Share on other sites More sharing options...
Geralt of Rivia Posted April 22, 2015 Share Posted April 22, 2015 (edited) So...a single user got hung up on...? EDIT: Finally the article loaded. Yeesh. Edited April 22, 2015 by TheMasterfocker Link to comment Share on other sites More sharing options...
Cr!minal Posted April 22, 2015 Author Share Posted April 22, 2015 So...a single user got hung up on...? Maybe you could read the report before commenting. paulmgrath 1 Link to comment Share on other sites More sharing options...
Geralt of Rivia Posted April 22, 2015 Share Posted April 22, 2015 (edited) It wasn't loading for me. It finally did. But maybe you could quote an actual relevant line? Like something that's not just "one reader got hung up on"? Maybe the "Yes, we're instructed to hang up" part? You know, the relevant and damning part? Not everyone can just up and read the article immediately. Edited April 22, 2015 by TheMasterfocker Link to comment Share on other sites More sharing options...
Colognenigguh Posted April 22, 2015 Share Posted April 22, 2015 damn Link to comment Share on other sites More sharing options...
lazloisdavrock Posted April 22, 2015 Share Posted April 22, 2015 They're up there with Sony's customer support now. and Valve TF141COD and KieranJD1998 2 Link to comment Share on other sites More sharing options...
Geralt of Rivia Posted April 22, 2015 Share Posted April 22, 2015 They're up there with Sony's customer support now. and Valve No customer service is as bad as 99% literal non-existent customer service lol. That's why I prefer Origin to Steam. If only Origin wasn't just EA games. Link to comment Share on other sites More sharing options...
The Dedito Gae Posted April 22, 2015 Share Posted April 22, 2015 call the customer a fat bald prick and hang up the phone!! i would prefer that. Lock n' Stock and happygrowls 2 Link to comment Share on other sites More sharing options...
SniperBoss111 Posted April 22, 2015 Share Posted April 22, 2015 Wallmart does this to me all the time DIEXEL 1 Link to comment Share on other sites More sharing options...
kk9fan97 Posted April 22, 2015 Share Posted April 22, 2015 They're up there with Sony's customer support now. Comcast is more like it... Link to comment Share on other sites More sharing options...
Cutter De Blanc Posted April 22, 2015 Share Posted April 22, 2015 (edited) I laughed out loud at the last line of the article. We reached out to Rockstar for official comment Tuesday morning, but have not yet recieved a response. Edited April 22, 2015 by Cutter De Blanc RoachKiller_416, CanOdope, DIEXEL and 2 others 5 Link to comment Share on other sites More sharing options...
walkingsickness Posted April 22, 2015 Share Posted April 22, 2015 They're up there with Sony's customer support now. Comcast is more like it... There is nothing like Comcast customer service...believe that! They're the Micheal Jordan of asshole customer service. Link to comment Share on other sites More sharing options...
CarlitoDorito Posted April 22, 2015 Share Posted April 22, 2015 (edited) I think this is a very realistic representation of customer services. Edited April 22, 2015 by CarlitoDorito RoachKiller_416, Payne Killer and walkingsickness 3 Link to comment Share on other sites More sharing options...
Geralt of Rivia Posted April 22, 2015 Share Posted April 22, 2015 Nah, that's for Monopolies. Link to comment Share on other sites More sharing options...
DEERxBanshee Posted April 22, 2015 Share Posted April 22, 2015 These guys they have working for them sound like they have trouble walking Link to comment Share on other sites More sharing options...
GamesBoy316 Posted April 22, 2015 Share Posted April 22, 2015 This proves that Rockstar has the best support ever. Those who say otherwise can just f*ck off. Voit Turyv and Ragref 2 Link to comment Share on other sites More sharing options...
TheGr8Cornholio Posted April 22, 2015 Share Posted April 22, 2015 After having worked as a customer service agent for a couple years I can say that companies' policies are just there to protect their own interests, let the customer buy another of their products if the first one doesn't work. Link to comment Share on other sites More sharing options...
redpoint Posted April 23, 2015 Share Posted April 23, 2015 Anyone wanna sum up the article for me? Link to comment Share on other sites More sharing options...
Alvarez Posted April 23, 2015 Share Posted April 23, 2015 So, if you buy GTA V off the Rockstar Store, 90 days pass, it breaks, you want a refund - you're f*cked and the customer support is instructed to say "Thank you for calling Rockstar tech support, kthxbai" and hang up before you can say a word when they hear the word "refund"? I guess i was lucky to buy it off Steam. Link to comment Share on other sites More sharing options...
CarlitoDorito Posted April 23, 2015 Share Posted April 23, 2015 I think in summary the article could say "So here's one for all the comparison video making, Google hunting for rockstar employees bitching kind of people. Rockstar hung up on a gamer! Remember Hanging up on a gamer is as bad as sh*tting on them from a great height, doing their girlfriend, flipping her over for seconds and leaving before she wakes up. Let the outrage commence righteous gamers". It's close I think Link to comment Share on other sites More sharing options...
Osho Posted April 23, 2015 Share Posted April 23, 2015 Fortunately, Social club wasn't hacked according to Rockstar but only attempts were made to attack. I can see at their support site they are looking into the matter. I believe they simply don't want to answer to the questions when they're taking action to resolve the problems. So, I don't see that their customer service sucks. Ixnay 1 Link to comment Share on other sites More sharing options...
PhillBellic Posted April 23, 2015 Share Posted April 23, 2015 Wow, that sounds pretty bad. lastmanonearth 1 Link to comment Share on other sites More sharing options...
lastmanonearth Posted April 23, 2015 Share Posted April 23, 2015 Rockstar is a company that used to make some very fun games over ten years ago but is now the worst videogame company in the world, right up there with the worst of them like EA. This is just a shameless new low. I`m basically just here to rant and talk about the good ol` days at this point. It`ll take a full 180` to get me back on board after this "bold, fresh, new direction" they`re undertaking. Link to comment Share on other sites More sharing options...
Alvarez Posted April 23, 2015 Share Posted April 23, 2015 Are we now bitching about Rockstar customer support or Rockstar in general? The Dedito Gae 1 Link to comment Share on other sites More sharing options...
CarlitoDorito Posted April 23, 2015 Share Posted April 23, 2015 I think it's rockstar in general now. Evil rockstar bastards and stuff. CanOdope and paulmgrath 2 Link to comment Share on other sites More sharing options...
lastmanonearth Posted April 23, 2015 Share Posted April 23, 2015 I think it's rockstar in general now. Evil rockstar bastards and stuff. That`s it, that`s the one! Rockstar Games/DMA, 1998 - 2009. Douchebag Cockstar sh*theads, 2013 - present. Link to comment Share on other sites More sharing options...
CarlitoDorito Posted April 23, 2015 Share Posted April 23, 2015 I think it's rockstar in general now. Evil rockstar bastards and stuff. That`s it, that`s the one! Rockstar Games/DMA, 1998 - 2009. Douchebag Cockstar sh*theads, 2013 - present. Because they hung up on people and online, shark cards too I guess? Fuzzknuckles and Big Gta fan 2 Link to comment Share on other sites More sharing options...
King Vercetti Posted April 23, 2015 Share Posted April 23, 2015 Lol it just keeps getting better doesn't it! Link to comment Share on other sites More sharing options...
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