Rockstar technical support

[JustSomeBunny]

Does anyone here actually like Rockstar technical support? I would be surprised. Their solutions never seem to work and may even exacerbate the problem, and they completely deny culpability on their end.

 

I have done the daily objectives 18 days in a row after already being reset once at 10 days. I tell them my objectives are stuck on the previous day and that stunt jumps don't count. They want video proof, so I send it in. They tell me to turn off my ps4 and press L1 and R1 together. Not only does this not fix the problem at all, it screwed up the heist I was on just when I got to the finale.

 

I guess it's nice Rockstar has a support division, but really, does anyone find them to be actually helpful???

 

 

[slowburn29]

Depends on the problem. Be polite, you will get further

[CarimboHanky]

99% of the time support is useless...

 

they would give you a proper solution if your prohlem is related to cashcards.

[GamesBoy316]

Please submit a ticket if it has anything to do with Shark Cards.

Edited April 19, 2015 by GamesBoy316

[ugotsmoked]

What does hating them do?

[LL Cool L]

i like em

[Stephen]

The polite game will only get you so far. I'm not blatantly rude to the reps, but I do let them know I am annoyed. Especially when I've had one ticket open for close to 5 months with no resolution. Some of the reps can be helpful, and actually show an interest in the customer problems. The majority I wouldn't pay them minimum wage to sweep floors. Brian B was an excellent rep, unfortunately he moved up the ladder, and the help there now doesn't even do 1/4 of what he did when online launched. The only one who is close would be Jonathan D, but getting him to look at your ticket is more luck of the draw.

[deadx23]

I had a problems and they helped and gave me money so to me they were helpfull

[Alarming]

Put one support ticket in after spending four hours trying to fix my social page to find out two minutes later it was to selecting Xbox not ps4 as default. Never even playedon Xbox. So I withdrew my ticket and got emai 30 min later saying it's been withdrawn.

[Halal Cyborg]

I think karin technical support is on par.

[Gantons Most Wanted]

Again its a very hit and miss with those guys. But from what has been revealed alot of the support reps have little power and end up having to escalate it up the ladder. In the meantime they have to work from a wikipage regarding certain game problems hence the cut and paste answers about rebooting consoles and things before you might get to an actual solution.

 

For example since the Heist Update several of my awards haven't been tracking correctly e.g. Creators Score, One Man Army, One And Only, Showroom and a few others. They asked me numerous times to resync my PSN with Social Club to no avail and reset my console which made no difference what so ever. But that is what happens when all the power is with the online community manager Brian B.

[Alarming]

There are a few things to speed up the process.

 

Look in the FAQ's in the Rockstar support page and try them.

 

Google the problem to see if there is a solution.

For a quicker result, join a forum such as this and ask here.

 

In your support ticket, mention what your done so they don't waste everyone's time and be polite.

 

I think a problem is people go to the support pages and write their complaints and what they think will improve the game and waste their time. There are proper emails to send that stuff to but the problem is it's an email and people are attention seekers.

 

It's why they get deleted for as it's not the correct spot but in the meantime, it's wasting the support people's times having to filter out the contents in the wrong section.

Edited April 20, 2015 by Alarming

[Niko the awesome]

Don't you dare insult Brian B, he's a god among us.

[JC Hammer]

After reading some of the support tickets posted on this forum it's no wonder R* just pats you on the head and tells you to change your NAT setting!

 

"I want a mansion", "I want to pretend to be the POPO!", "Why won't the aircraft carrier fit in my garage?", "He shot me for no reason...."

[DaTwista]

I have tickets pending there that are nearly a month old - these being problems like daily objectives and the stunt jump and problems with the platinum awards.

 

I don't believe the current R* support is actually company employees but a company doing R* support on their behalf - outsourced support if you will.

 

It is very hard to be polite to the people when they clearly cannot read. I too sent in a support ticket about my stunt jumps resetting my progress, they too required video evidence of the problem. I sent through everything they asked for and they simply said thank you and closed the ticket. I pressed the issue and they gave me $175k but the problem was not sorted nor do I even know they have logged the problem to actually be looked at.

 

I have opened up 17 tickets since the beach bum update, that update messed up the stats page. To date, one and a half years later they still have not seen to the problems with stats despite me opening up my monthly tickets to them about it. And I basically feed them with all the information they need, screenshots, the exact issue that is causing the problem - support cannot grasp the ability to read it, comprehend what the ticket is about, see there is a problem and log it on their Jira system (Or whichever system they use to log issues).

 

It's quite funny, the response I received regarding the stunt jump resetting my progress, they told me to uninstall the game and update, reinstall it and then rebuild my ps4 database.

[CReaper210]

I do. Last time I submitted a ticket, is when I bought the Banshee like 8 times trying to get the hardtop version and after I finally got it, I told them and they refunded me what I spent and then some. I spent like $800k and they gave me $1.25 million.

 

However, I just submitted another ticket today for some errors I've been getting for the PC version, so that may or may not change whenever I get a response for that.

Edited April 21, 2015 by CReaper210

[fiebru787]

Tier 1 guys suck.

tier 2 guys know better about the any problem in the game

[DarkSavageDeathlyCloud]

What does hating them do?

More then congragulating them for it.

Though i do think there are to many moaners their suport is realy realy bad.

[Tails Prower]

If its a simple query that they can do with a few clicks then yes they are helpful.

 

Example - Special Crate Item loss, file ticket stating what was lost etc and they can respond to it within 24 hours so yeah good result.

 

Bad Example - Something that is not game breaking but they can't fix it like making a playlist with a Rockstar Verified job which does not load correctly

in game (i.e playlist file got coruppted while saving) then you get an unhelpful response saying they can't delete it their end and you should do it

which I can't because the playlist then freezes the game.

 

In short I don't bother contacting them now.

[dead goon]

Can't please everyone...

[Error2k]

Don't you dare insult Brian B, he's a god among us.

Brian B master race