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Hugo_Agante

GTA V PC black screen

Question

Hugo_Agante

I made this thread because I am recently having black screen crashes on GTA V.

 

It started on the Online (I think after the update, not sure though) and just now it happened the first time for single player.

 

At first I thought it could be Online's fault since it still a bit buggy, but then, after having this crash on single player, I almost have no doubt it's due to my GPU.

 

I am playing normally and then boom, the game freezes to black screen with sound still playing and then like a brrrrrrr until I reboot the PC.

 

Yet, as I reboot my PC, my graphic settings are usually always above what my GPU could handle, I don't know why, because obviously I wouldn't put it above the memory it can handle. (It might be because on the retail Social Club-only version (the one I use), you got the normal mode and safe mode after GTA V not being quitted correctly the last time, and in the safe mode, the game makes these high settings (that I don't save) and therefore my game crashes due the GPU not having enough memory.

 

I play with: 1280x720 resolution, with everything on high except the shadows and textures (the ones that require a huge amount of memory); DirectX11; AA and all those things off; population density to max and variety to min, etc.

 

My specs are: AMD FX-6300 Six-Core Processor, Windows 8.1 Pro 64-bit, 8GB RAM, AMD Radeon HD 7790 1GB and I got the 15.4 beta drivers AMD released for GTA V.

 

I just want a honest opinion of what might be a solution, whether that's putting different settings or having to buy a new GPU.

 

EDIT: I forgot to mention I ran a benchmark test with those settings I mentioned and the game ran at an average of 37.5 fps and the memory used is like 985MB (more or less between 950 and 990) out of 1024MB in case that's useful to know

Edited by Hugo_Agante

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27 answers to this question

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Hugo_Agante

Anyone?

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Hugo_Agante

I sent a request to Rockstar support.

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sasuke78200

Got the same problem since the last update, with a GTX 780 this time.

 

When I try to leave my apartment or when I switch to online my GPU crash, so black screen then sound going like "brrrr" and PC freeze.

 

 

Submitted a ticket to R* with full dump of the crash, just hope they'll fix it.

 

So bro' you're not alone with this problem.

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Hugo_Agante

Yeah I guess I ain't, thankfully in the way that if there are more people with this freeze, R* will be prompted to solve this quickier.

 

Me is not at specific parts of the game, it's totally random.

 

I'm thinking of buying a new GPU with at least 2GB of memory but if they could solve this, it'd save me a lot of money. And where did you get the crash details?

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sasuke78200

I got them on "system and information" on the configuration panel

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Hugo_Agante

Oh the MSInfo! Yeah I sent that too, R* requires that among with DxDiag to be sent for PC version requests.

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sasuke78200

I found a workaround for now, I just set my game to medium and it doesn't crash.

 

But yeah, I can run the game on ultra so I have to wait until R* fix this.

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Hugo_Agante

A new patch came out today, I hope they fixed it. Even on 800x600 resolution I had the black screen freeze, gosh.

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funky61898

Even im getting black screen when i start game and it says OUT of Range .

I have high end PC . and decent monitor of BenQ G2420HD .

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CrazyLamer

Blackscreen crashes with weird sounds or a buzzing sound usually means a graphical crash, which is the gpu get's overworked and crash the system.

As for out of range, depending on what type of connector you have from the gpu to the monitor makes a difference aswell.

 

As an example i'll take my evga geforce gtx 690 which i had until recently, i used an hdmi 1.4 cable to my tv and monitor, and got some flickering, blackscreens and some other weird stuff happening.

I looked everything up but never found a solution, fix or anything regarding it.

And i started doing lots of tests with different hdmi cables and still not fixed it.

 

And lastly i figured it out, my gpu only had hdmi 1.2 and as for the tv it only had hdmi 1.4 so the connection is very very unstable so i switched monitor to one with hdmi 1.2 and that worked flawless.

 

So my guess in this case should to first lower the settings that requires the most vram but maybe doesn't change the game graphics too much.

 

Alt.1 Start out with reinstalling the gpu drivers if you haven't already done so, and then switch all ingame graphics settings to lowest there is and see if the game works for a while without crashing. And if it doesn't crash, you know that it is one of the settings.

 

Alt.2 Switch the game to 1280x720 or something similiar, direct x 10 or lower, and then lower the shadows to low, msaa/aa off, view range low and then try it, if you still get blackscreen/out of range try to switch the cable for the monitor. And then go from there to either put more settings to lower or higher depending on how the game works.

 

Let me know if there is any progress and i'll try to help you more.

I also have an teamspeak server for live chat, makes things like this much easier.

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sasuke78200

Thanks CrazyLamer, the things is that none of our hardware got problem it's from the game.


Btw R* answered to my ticket, here what they said.

 

 

Hello sasuke78200,

We do understand your concern and we apologize for the inconvenience.

We have received similar reports from a small group of players and we are currently working on this. We ask you to kindly stay tuned to our Newswire and Support pages for any updates on this issue.

We thank you very much for your interest in our game. Of course, you're more than welcome to reach out to us in the future regarding any other questions, comments, or concerns.

We appreciate your patience and understanding in this matter.

Best regards,

Marcus J.
Rockstar Support

Edited by sasuke78200

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Hugo_Agante

Blackscreen crashes with weird sounds or a buzzing sound usually means a graphical crash, which is the gpu get's overworked and crash the system.

As for out of range, depending on what type of connector you have from the gpu to the monitor makes a difference aswell.

 

As an example i'll take my evga geforce gtx 690 which i had until recently, i used an hdmi 1.4 cable to my tv and monitor, and got some flickering, blackscreens and some other weird stuff happening.

I looked everything up but never found a solution, fix or anything regarding it.

And i started doing lots of tests with different hdmi cables and still not fixed it.

 

And lastly i figured it out, my gpu only had hdmi 1.2 and as for the tv it only had hdmi 1.4 so the connection is very very unstable so i switched monitor to one with hdmi 1.2 and that worked flawless.

 

So my guess in this case should to first lower the settings that requires the most vram but maybe doesn't change the game graphics too much.

 

Alt.1 Start out with reinstalling the gpu drivers if you haven't already done so, and then switch all ingame graphics settings to lowest there is and see if the game works for a while without crashing. And if it doesn't crash, you know that it is one of the settings.

 

Alt.2 Switch the game to 1280x720 or something similiar, direct x 10 or lower, and then lower the shadows to low, msaa/aa off, view range low and then try it, if you still get blackscreen/out of range try to switch the cable for the monitor. And then go from there to either put more settings to lower or higher depending on how the game works.

 

Let me know if there is any progress and i'll try to help you more.

I also have an teamspeak server for live chat, makes things like this much easier.

Yeah, I had suspicious it could only be graphic-related issues as there was no error message whatsoever, just really a black screen with sound playing until I pressed a key and then "brrrrrrr" and rebooting the PC. Although, as sasuke says, it can also be a problem of the game itself as in the first 2-3 days (until the first patch basically) I had no problems at all, at least on single player mode.

 

I reinstalled the AMD 15.4 drivers and yes, I do have the settings to lowest possible, I optimized the game for "Performance" using AMD Gaming Evolved.

 

I also use the 14.502.1014.0 AMD Radeon HD 7700 Series driver from 31st March 2015, should I also reinstall this one?

 

Here are my settings using that tool:

 

Ambient Conclusion: Off

Anisotropic Filtering: Off

DirectX Version: DirectX 10

Distance Scaling: 0%

Extended Distance Scaling: 0%

Extended Shadows Distance: 0%

FXAA: Off

Grass Quality: Normal

High Detail Streaming While Flying: Off

High Resolution Shadows: Off

Long Shadows: Off

MSAA: Off

NVIDIA TXAA: Off

Particles Quality: Normal

Population Density: 0%

Population Variety: 0%

Reflection MSAA: Off

Reflection Quality: Normal

Resolution: 1280 x 720

Shader Quality: Normal

Shadow Quality: Normal

Soft Shadows: Sharp

Tessellation: Off

Texture Quality: Normal

Water Quality: Normal

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sasuke78200

It started after the first patch, all the others game run perfectly for me. So yeah it's 100% game related

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Hugo_Agante

Yeah, you could be right on that one. I just can't be sure this wouldn't have happened before the patch as well.

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CrazyLamer

Sure, some people have had problems since release and some had some new or a problem after the patch.

And since all other games are working it something inside the game, BUT it can also be your computer not handling this specific game, im not saying it is but it is a possibility.

 

Since it's not a top-notch gpu card you are using and it only has 1gb of vram it's too little for GTA 5 imo since even if you go after the minimum specs you'd still pretty much will overwork the gpu with only 1gb.

A friend of mine have an geforce gtx 460 and even him is still stuck on low fps with low on everything and the resolution on 1280x720 with an amd six-core cpu and 8gb of ram.

 

If you have steam please add me CrazyLamer the pic of me standing against a wall inside with a white tank-top, and i'll try to help you with all the settings when im at home from work in 3-4 hours.

I have an teamspeak server so i hope you have that program since it will be much easier to talk over the mic.

 

I've been working a lot with support especially with games and software so if anyone has any problems send me a pm or something and i can link you to my teamspeak server and make a support room for GTA 5.

 

Im not saying i will be able to fix it, only maybe but atleast i think it's worth a shot until they maybe patch away the weird problems they have atm.

Edited by CrazyLamer

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CrazyLamer

I found a workaround for now, I just set my game to medium and it doesn't crash.

 

But yeah, I can run the game on ultra so I have to wait until R* fix this.

 

And no you can't run the game on ultra, i have an gtx 980, intel i7 quad-core cpu and 32gb ram and have the game installed on an ssd drive and even i can't run everything on max with a good stable fps.

But sure i can run it on ultra too but everything below 60fps is bad with stuttering.

Edited by CrazyLamer

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Hugo_Agante

Sure, some people have had problems since release and some had some new or a problem after the patch.

And since all other games are working it something inside the game, BUT it can also be your computer not handling this specific game, im not saying it is but it is a possibility.

 

Since it's not a top-notch gpu card you are using and it only has 1gb of vram it's too little for GTA 5 imo since even if you go after the minimum specs you'd still pretty much will overwork the gpu with only 1gb.

A friend of mine have an geforce gtx 460 and even him is still stuck on low fps with low on everything and the resolution on 1280x720 with an amd six-core cpu and 8gb of ram.

 

If you have steam please add me CrazyLamer the pic of me standing against a wall inside with a white tank-top, and i'll try to help you with all the settings when im at home from work in 3-4 hours.

I have an teamspeak server so i hope you have that program since it will be much easier to talk over the mic.

 

I've been working a lot with support especially with games and software so if anyone has any problems send me a pm or something and i can link you to my teamspeak server and make a support room for GTA 5.

 

Im not saying i will be able to fix it, only maybe but atleast i think it's worth a shot until they maybe patch away the weird problems they have atm.

Yeah, that is true. That's why I'm not sure I wouldn't have had freezes before the patch since I only got 1/2 days to play before they released the first patch.

 

And despite not having played any other games after getting GTA V, I used to play FIFA 15 (also a recent game with lower requirements of course) and have had no problems at all.

 

So yeah, it can be computer related but then I got a reply to the request I sent to Rockstar:

 

  • ZendeskYesterday at 23:25

    Hi Hugo_Agante,

    You recently submitted a ticket regarding Grand Theft Auto V for PC. Based on the Issue Type you selected or the content of your issue description, we wanted to check in with you to see if you still needed help from us considering your issue may have been patched, or you may have found a solution otherwise on our Support Site at the GTAV PC Knowledge Base (https://support.rockstargames.com/hc/sections/200665973). If you believe you’re receiving this message incorrectly, simply respond to this email or update your ticket on the Support site to let us know, and we’ll be happy to help you individually.

    We’ve posted self-help solutions for many of the common problems reported by players:

    https://support.rockstargames.com/hc/sections/200665973

    In particular, if you are having installation issues, problems with crashing/freezing, or general issues with graphics,

    1. Launch the game now while connected to the Internet to ensure you get the patch. It will be automatically applied if you don’t have it. Patches address many issues reported by players, and you can review the change lists here: https://support.rockstargames.com/hc/sections/200102328
    2. Install the software prerequisites manually using the links found on this page:https://support.rockstargames.com/hc/articles/203458663
    3. Update your drivers to the versions shown here:https://support.rockstargames.com/hc/articles/205407407
    4. Double-check your system specs to make sure they meet the minimum requirements shown here:https://support.rockstargames.com/hc/articles/203428177

    If you have checked all of the above and the issue still occurs, please respond to this message and a Technical Support Agent will review your ticket and get back to you as soon as possible.

    Thank you for your patience,

    Rockstar Support

 

They suggest that this is/was an in-game issue and that has been patched, and yesterday, I was playing and had no problems at all. I used the settings I previously posted here which were made by AMD Gaming Evolved set to "Performance".

 

And it could be also something related to AMD Gaming Evolved itself as in this video «

» the author (Trevonn David) replies to me (13NFSMW) and advised me to close AMD Gaming Evolved before playing and yesterday I noticed an increased performance after shutting AMD GE down.

 

Note that the GPU on the video is the 2GB version and not the 1GB but when I saw the video the title was just GTA V Benchmark - AMD HD 7790 so I thought it was the same as mine.

 

But no one guarantees me that it has been fixed. Sure everything was fine yesterday but I wonder if it will be today, tomorrow, etc. The only way to find out is to play xD

 

I really hope this was in-game issue and that it has been patched since I am only using 900MB of VRAM out of 1024MB.

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CrazyLamer

Ah, i see.

 

Well as long as it works it's good, and yeah they don't always make tests for all graphic card so for some it may cause problems.

Hope to see you ingame :)

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Hugo_Agante

Ah, i see.

 

Well as long as it works it's good, and yeah they don't always make tests for all graphic card so for some it may cause problems.

Hope to see you ingame :)

Yeah haha

 

All I can do now is keep playing and hoping it doesn't happen anymore. Really hope AMD GE (both it's optimization of the graphic settings and closing it before running the game) and Rockstar patch solved it lol

 

By the way, add me on Social Club: Hugo_Agante :)

 

Maybe we can play in the Online sometime! :D

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CrazyLamer

Yeah i agree.

 

Sure i'll do that, always fun to meet some new folks ;)

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Hugo_Agante

Yeah xD

 

Thanks by the way ;)

Edited by Hugo_Agante

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CrazyLamer

You're very much welcome friend, always happy to help fellow gamers and non-gamers aswell ofc :)

 

I've added you on social club now btw.

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Hugo_Agante

Yeah I noticed :D

 

Already added you too!

 

Oh and do you know if the custom license plates are for the online character only or also for F, M and T (the same plate for all of them, which sucks)? I wanted to make a plate but only for my online character or if possible, add a specific plate for a specific SP (and online) character or car, I doubt that's possible though :/

Edited by Hugo_Agante

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CrazyLamer

The custom plates, you can make one for free and as far as i know they are for online only.

 

And you need to choose which system it's on, in this case Social Club.

I think it's account bound so when you order the first one for free you choose text and color, and some colors costs up to $600 and a new one with another text costs $100 000.

 

So yeah, you can make different plates for different cars but it will cost you in Online, but making the same plate with different colors, which i have for now until i get more money.

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Hugo_Agante

Ah I see. Well if it doesn't affect SP then great :D

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sasuke78200

Hey, I found out why my GPU was crashing by searching through the dump files.

It was the Nvidia Streamer Service, so if one of you has the same problem, just disable it ;)

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Hugo_Agante

I disabled the AMD Gaming Evolved and I had no problems again. ;)

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