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Incessant "Display Driver Has Stopped Working" Error


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Before I begin, let me disclose that this is a laptop I'm having this issue with. Below are the system specifications for it.


Manufacturer - HP

CPU - AMD A10-5745M APU

GPU - AMD Radeon HD 8610G

OS - Windows 8.1 64-bit




Now, onto the issue itself. I'll be using my web browser when, completely out of the blue and without warning, the entire screen will go black for a moment and then the task bar will reappear with the error message.The browser window itself will still be there, but still with a black blank screen with only the minimize and close out buttons in the top right corner visible. This has been going on for about two months now, and it was only a minor nuisance to start with, but just earlier I had been in the middle of typing out something very long and I lost it all because I was forced to restart the damn browser.


This system notification that the "display driver has stopped working and has restarted" has, thus far, only popped up when I'm using an internet browser. I assumed that if I went from Chrome to Firefox the issue would be resolved. No dice. I went to the device manager to make sure the display driver was fully updated, and it is. Whenever this error occurs, I usually have one or two tabs with Youtube videos (paused) and maybe 2-4 additional tabs. You could say that the video tabs could be taking a toll on the video card, but if the videos are paused and the tabs they occupy are inactive, I don't understand how they could be putting so much stress on the computer.


Is this just an issue of a faulty video card, or is there something I can actually do to prevent these errors?


Intel Core i9-9900k | Seasonic FOCUS Plus 750W | 32GB Corsair Vengeance LPX 2666MHz
MSI GeForce RTX2070 | WD Blue 1TB HDD | Samsung 950 PRO M.2 512GB
Antec Nine Hundred Black Steel ATX Mid Tower | MSI MPG Z390 Gaming Pro Carbon AC

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This could mean an overheating gpu or out of date / corrupted drivers somehow. You will have to download and run some tests to confirm that. Search on Google for the software, there are lots and most of the popular ones are pretty reliable.


It could also be because of smaller, specific settings of your video card and/or motherboard, but I don't really know your gpu. I think the above are the two most likely causes, but check if your card has any kind of gpu boosting feature enabled(I think this problem would be related to a bottle necking cpu, but I'm not entirely sure). I had an nvidia 660 before and that seemed to fix a similar problem I had then.

Edited by CReaper210
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