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I got charged $9.99 on the day of the Heist Update?


High King
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I'm probably going to feel like an idiot soon, and I know no one will be able to answer fully, but I need some possible answers.

 

I was checking my recent activity on my bank account and I saw a purchase made on 3/10/14 to "MSFT XBOX LIVE" for $9.99. I literally have no idea what it could be.

 

First of all, my Xbox Live account is in my dad's name and it uses his credit card. (I give him cash whenever I wanna buy a game from the arcade, change my gamertag, etc.) So I don't know why my account is even being charged for an Xbox Live purchase.

 

I went to Account Settings on Xbox.com and it shows my last purchase, which was last year.

 

I don't know who I should call or email to find out exactly what I purchased, because my Xbox Live account is linked with my dads credit card, and my bank probably only knows as much as I do.

 

Can someone please tell me if this error is common, or has happened to any of you? Or maybe give me suggestions of what I could have accidentally bought?

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Is your live subscription set to auto renew? Have you ever had any other live accounts?

Edited by Sektor
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I'm an only child, and my Live subscription was just renewed at the end of last year, it's the only one I've ever had.

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WOW I WAS RIGHT. I'm an IDIOT.

 

I made a new gamertag on my old 360 last year, and I started a free Xbox Live Gold trial and never used it. Apparently I've been getting charged $9.99 every month since then and never noticed until now.

 

I'm guessing there's nothing I can do to get my money back, right? Oh well.

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senormidget

WOW I WAS RIGHT. I'm an IDIOT.

 

I made a new gamertag on my old 360 last year, and I started a free Xbox Live Gold trial and never used it. Apparently I've been getting charged $9.99 every month since then and never noticed until now.

 

I'm guessing there's nothing I can do to get my money back, right? Oh well.

Get in touch with Microsoft, if they can see that there's been no activity on that gamertag they may just give you a full/partial refund.

 

It's definitely worth a shot.

 

Let them know you have another live subscription and let them know that gamertag just so they can see you're a loyal customer.

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Get in touch with Microsoft, if they can see that there's been no activity on that gamertag they may just give you a full/partial refund.

It's definitely worth a shot.

 

Let them know you have another live subscription and let them know that gamertag just so they can see you're a loyal customer.

 

 

Thanks, should I call them or is there a support email address?

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