Rockstars Automated Ticket Response

[OurJud]

I've submitted two tickets now, for different bugs, and have received the exact same response on each occasion, requiring action which it warns may result in the loss of my GTA game data. I'm therefore reluctant to carry out the advised steps, especially when you consider the advise is quite obviously not in regard to the actual problem I submitted.

 

Has this been the experience for others who have submitted tickets, or is it possible to get a human response which directly addresses the issue in question?

Edited March 6, 2015 by OurJud

[emelen]

Yep, by the looks of things its a standard reply, no doubt suggesting unistalliing/reinstalling etc..

 

If you're still having issues after doing what the first email suggest, when you reply to that email, you'll probably find their subsequent response is from a human member of their support team(s) seeking further info, possibly screenshots..

 

If you don't have Playstation Plus or a MS Xbox Live account, make sure you copy your game files to a USB stick first before attempting any 'fixes'..

[Johan]

Yeah I'm usually always getting automatic responses until I respond back, afterwards I get a legit person who usually gives me the necessary steps or answer to my problem.

[Cutter De Blanc]

After communicating with them on one ticket for over two months trying to get my issue dealt with, I can say that sometimes you get an automated response, and sometimes you don't. It seems pretty much arbitrary. Generally when I complain about the quality of their support to them, they give a more human response.