fefenc Posted February 26, 2015 Share Posted February 26, 2015 (edited) Today 25 february, Ubisoft Brasil made a controversial video on their youtube program called Ubisoft Responde (Ubisoft Answers). The deal here was an question made by a customer called João Vitor Paes, he questioned Ubisoft why they sell season Pass, DLCs, microtransactions before they releasing a game instead of releasing the game completed. Ubisoft answered his question by basically telling to their customers quit bitching about paid DLCs, microtransations and season passes. After thousand and thousand of dislikes and the massive sh*tstorm upon Ubisoft brand new statement, they've removed the video from Youtube, but another person reuploaded the video: The video is in portugueseBR (duh!), but here is a translation from NEOgaf with some slang adaptations and english corrections from what the guy says on the video. "Dudes, just... don't be complainers. Try to understand this kind of stuff. Here's the deal, there is basically two things, one is the DLC, which is a small content, let's keep like that. It enables some extra guns, some extra vests or any different skins, it's more to personalize the game to those who enjoys this stuff. The second thing is called as expansion, what's an expansion? Well, it's an expansion. Huh.. It increases the game. This is not necessary for the game. You'll beat your game and your game is always delivered completed, we guarantee it. All the expansions that we release has something else that we dedicated an extra time from the team by to make it. If you like the game and do you ant more? You don't need to wait for the next game, there is an expansion, more adventure, more content, more everything.Just quit bitching, for real, guys. I'm talking for me, not for "Ubi", just stop moaning about everything. Wait a moment, think about what you're going to say... We make fun and all, but this is a business at the end, but just stop and think about it, the deal is provide fun, if we invest time and if we invest people on it, those people needs to be funded, no one works only for the fun, apart of it being very cool. But keep calm when complaining and complain so we say, that's it, the dude told something cool and we shall consider it. [Making mockery about the "complainers" by comparing them to kids complaining about the food being cold] ================================================================================================ For real, this company is deserving its first golden poo, not even EA has gone this far of making mockery about its unsatisfied customers... well, perhaps... The Ubisoft games on Brazil are fairly overpriced even via steam (R$129 last time I checked) and their season pass that adds almost nothing to the game usually costs almost R$40 and there are plenty of expensives DLCs that are really content scrapped from their games. If the steam version is that overpriced, their standalone consoles versions of the games costs almost R$240,00 because our actual stinky government was so incompetent that the dollar value here has increased almost 3$, but their game and their additional content was overpriced even before the change on the dollar currency arround here. Edited February 26, 2015 by fefenc Fisciletti 1 Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/ Share on other sites More sharing options...
Fisciletti Posted February 26, 2015 Share Posted February 26, 2015 (edited) "The game is always delivered complete to you guys, we guarantee." TROLOLOLOL AC Unity wasn't made by Ubisoft then. I never did, and I will NEVER buy an Ubisoft game. f*ck them. Edited February 26, 2015 by Fisciletti Drunken Cowboy, X/R//, C4R3ON and 4 others 7 Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067025817 Share on other sites More sharing options...
Osho Posted February 26, 2015 Share Posted February 26, 2015 Clearly lacks the ability to take criticisms, but more so, how to behave and respond with their customers too. I really didn't get what he was talking about? Nobody asked him the definition of DLC / Expansions lol. In the end, he really didn't give a satisfying answer to the simple question. I really don't give two sh*ts about their problems. We pay you and expect quality and satisfaction in return. If its only about the bottom lines, then it's really sad, because that's what the hint I am getting from him. Like he's taking a piss on the customers by telling them to stop complaining because you guys actually have no clue about the difficulties in making AAA games and be happy and enjoy with what you get. Well I'm really glad that I never waste my money on such AAA games. Its a wake up call for the others and think before wasting money on their games. Mister Pink and Fisciletti 2 Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067026074 Share on other sites More sharing options...
hornedturtle Posted February 26, 2015 Share Posted February 26, 2015 Ubisoft makes fun? Lol. Does that mean i get a refund of all ubisoft games over the last 4+ years due to misleading advertising Fisciletti 1 Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067026111 Share on other sites More sharing options...
LightningLord Posted February 26, 2015 Share Posted February 26, 2015 "...You'll beat your game and your game is always delivered completed, we guarantee it."Lol, then explain what happened to The Crew, Ubisoft. Wastelander (Suzuki) and Fisciletti 2 Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067026118 Share on other sites More sharing options...
Sunrise Driver Posted February 26, 2015 Share Posted February 26, 2015 Stop moaning and bitching about low sales and piracy then. GN 92, Niobium, fefenc and 4 others 7 Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067026441 Share on other sites More sharing options...
marmoo Posted February 26, 2015 Share Posted February 26, 2015 Best way to responds to that is to vote with your wallet They have every right to respond to any criticism but at the same time, we have the right not to buy their games Who wins will be known in the years to come Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067026584 Share on other sites More sharing options...
Chad Warden Posted February 26, 2015 Share Posted February 26, 2015 Rather weird response to the question. I think that he had to say a load of fluff to not make the company look bad. He couldn't even do that. fefenc 1 Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067026642 Share on other sites More sharing options...
Mister Pink Posted February 26, 2015 Share Posted February 26, 2015 (edited) What really irks me - and its understandable and easy to fall in to this trap - is that now that we have the ability to have DLC (internet connections, online consoles etc) we have this new phenomenon, a new attitude amongst developers and publishers. Developers are restricted to such tight deadlines so I'm guessing there's an element of psychology where they feel that if something is unfinished or lacking, they can fix it after via DLC. So the pressure for a truly finished product kind of isn't there any more... the lines are blurred. As a creative person myself, I know the feeling of creating something and putting my blood, sweat and tears in to it and then before it's finished, wanting to show people. I was so proud of what I had started I didn't mind showing an unfinished product. I suspect this is happening now.. Developer: "Department 'X' didn't have side-missions 'X,Y,Z' finished, we need to delay the release." Publisher: "No can do. Sure the game looks great, you know your fan base, I'm sure they're like it, just tack it on as DLC when it's done.... and we can charge for it too. If it's successful, we'll give you a bonus" This is f*cking us over. This is why I miss the days of getting a good single player GTA and being f*cking happy we all had the same game with tonnes of content. Edited February 26, 2015 by Mister Pink Vanto, Theodore93, HoleInTheSky and 11 others 14 Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067026731 Share on other sites More sharing options...
Chad Warden Posted February 26, 2015 Share Posted February 26, 2015 You make a good point. I wouldn't consider Rockstar to be in the same league in terms of DLC ripoff compared to EA or Ubisoft. Maybe the problem is the devs are so micro managed by the money guys that they have no choice but to add things later on via DLC. ClaudeSpeed1911 and Mister Pink 2 Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067026802 Share on other sites More sharing options...
Th3MaN1 Posted February 26, 2015 Share Posted February 26, 2015 I just cannot see anything good from this. Ubisoft is going down the drain pipe faster and faster with every passing day. Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067026835 Share on other sites More sharing options...
Theodore93 Posted February 26, 2015 Share Posted February 26, 2015 (edited) After the likes of AC:U (which admittedly I haven't played and I don't expect I will), Ubisoft is getting very close to being on my sh*tlist and this kind of attitude doesn't help, even if it is just from some random dude in Brazil. I probably want to get Far Cry 4 at some point but I am finding them an increasingly loathsome company and I'm very tempted to just boycott them altogether. Maybe just get it pre-owned. Edited February 26, 2015 by Waldie Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067026906 Share on other sites More sharing options...
iiConTr0v3rSYx Posted February 26, 2015 Share Posted February 26, 2015 I just cannot see anything good from this. Ubisoft is going down the drain pipe faster and faster with every passing day. New EA? I see The Divison as their last chance to impress. fefenc, Th3MaN1 and Stormingz 3 Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067027031 Share on other sites More sharing options...
uNi Posted February 26, 2015 Share Posted February 26, 2015 So I heard there's a opening at Ubisoft Brazil. jeanrjm, Ciarán, Davo the Assassin and 2 others 5 Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067027094 Share on other sites More sharing options...
Th3MaN1 Posted February 26, 2015 Share Posted February 26, 2015 I just cannot see anything good from this. Ubisoft is going down the drain pipe faster and faster with every passing day. New EA? I see The Divison as their last chance to impress. To be fair, EA seemed to get themselves together lately. And that's quite remarkable, considering how full of sh*t they were in the past years. The Simcity and BF4 controversies really bought them down in my eyes, along with a lot of other bad choices they made. Now, look at Ubisoft. Watch Dogs was overhyped to hell, and it was nothing more than an average at best (personal opinion here). The Crew was alright for the most part, but again, it was overhyped, no one is talking about it nowadays. And then there's AC Unity. Let me not talk about that. Not only that, but they have spewed out so much stupid things, like the infamous '30 fps is more cinematic' deal, which just caused more fire. I wonder what's going down there. They should notice by now that people are starting to boycott them, and they don't seem to do anything about. Applying salt to the open wound just makes you look like a jackass. Maybe the greed finally got to them. They were respectable back in '12 and '13. That's the time when the trailers, and the interviews with all the impressive sh*t happened. Then came 2014, where everything they told and showed us would be in our hands. I believed in The Division, but not anymore. The game's connecting with Ubisoft just makes it worse for me. And even if the game does well and delivers, the only respect that will be seen from me will go towards the game, and not the company. Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067027120 Share on other sites More sharing options...
fefenc Posted February 26, 2015 Author Share Posted February 26, 2015 (edited) [Quick Update] Looks like they've deleted another recent video due to the bashing on the comments and on the like/dislike rating. Their most recent video which has nothing to do with the controversy has reached 1800 dislikes vs 1750 likes, people are raging on the comments. There's even a guy asking on the comments: Do I need to buy a DLC to dislike this video twice? Several other videos are with a relatively high numbers of dislikes ~300 and the last Ubi Responde has 500 dislikes with several bashing on the comments, but it's nothing compared as the +20k dislikes from their original video. If you wanna see the mess for yourself, open the google translate and join the hating bandwagon. https://www.youtube.com/channel/UCuBwNHXUJY7wg1qcJdq08Yg Edited February 26, 2015 by fefenc Mister Pink 1 Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067027215 Share on other sites More sharing options...
HaythamKenway Posted February 26, 2015 Share Posted February 26, 2015 @Th3MaN1 Not defending Ubisoft here (god, not even I am so stupid), but wouldn't say EA's any better. If it comes across as a better company right now, it's because they had a pretty quiet year; unlike Ubi who had several overhyped AAA blockbusters in the spotlight. Meanwhile EA had Inquisition and...uhhh...that's about it, isn't it? And from upcoming games, they didn't even show anything at all at E3. Less big name games simply means less chances to screw things up. They haven't changed a bit. They just didn't have a chance to showcase their stupidity. But yeah, I remembered one thing. They messed up next-gen NHL, by removing loads of basic features and modes that were a part of the series for years. That's something, I guess. fefenc 1 Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067027224 Share on other sites More sharing options...
Th3MaN1 Posted February 26, 2015 Share Posted February 26, 2015 I don't know about the sports games. They look mostly the same to me, so I don't really care. But the thing is; at least they keep their mouths shut. They don't go around releasing 20 trailers for one game. They're both in the dirt right now, but EA is just a tad bit closer to get out of the mud. Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067027250 Share on other sites More sharing options...
iiConTr0v3rSYx Posted February 26, 2015 Share Posted February 26, 2015 (edited) I really loved Ubisoft's games back in the day; Splinter Cell, Rainbow Six and even AC(series losted its flavor after Revelations). They have now resorted to butchering two of the three games I listed above, the new RS atleast looks somewhat good. And as I said above, I think The Divison is the last string for them. But this is how main stream publishers are nickle and dimeing their 'loyal' customers. Hyping the sh*t out of the game, then releasing it broken as f*ck and then shoving microtractions and day one DLC down our throats. Edited February 26, 2015 by iiConTr0v3rSYx Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067027442 Share on other sites More sharing options...
Th3MaN1 Posted February 26, 2015 Share Posted February 26, 2015 And the thing is, they won't stop with the crap until they see a major decrease in profit. They are not controlled by anyone, but themselves. Take that God damn time to finish the game. One thing about my view on games will never change: No matter how bad I consider it, as long as it's finished, I still respect the guys who made it. Because even if they took some bad angles with the game, at least they cared. Do you think Ubisoft really cared when they were making Unity? I don't think so. That, and the lying, specifically with Watch Dogs, is what the breaking point was for me. Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067027490 Share on other sites More sharing options...
HaythamKenway Posted February 26, 2015 Share Posted February 26, 2015 (edited) Considering the Unity fiasco, Ubi should have made Rogue the only 2014 AC, with a bit heftier budget and resources to allow Sofia to do something more with the game. That game is great as it is and Ubi Sofia deserve praise for making the best out of what they had to work with, but damn, it could have been amazing, if they could do something more with it than making it a mix of IV and III, that improves and polishes features from IV and fixes those from III. And then they could release properly fixed Unity in, like May or June, during the dry months (AAA games sell like hotcakes in those months, just ask Rockstar) or even in the Fall. And I'm sure developers behind Victory would be only happy to have an extra year to work on the game. But nope. Suits needed their bonuses based on Christmas earnings. Edited February 26, 2015 by HaythamKenway Davo the Assassin 1 Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067027662 Share on other sites More sharing options...
BUT THE BENZ Posted February 26, 2015 Share Posted February 26, 2015 what can you expect when dealing with ubisoft? incompetence and the inability to comfess to mistakes. oh, you wanted to buy and play a good video game? well then ubisoft is not for you! Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067027691 Share on other sites More sharing options...
Th3MaN1 Posted February 26, 2015 Share Posted February 26, 2015 Considering the Unity fiasco, Ubi should have made Rogue the only 2014 AC, with a bit heftier budget and resources to allow Sofia to do something more with the game. That game is great as it is and Ubi Sofia deserve praise for making the best out of what they had to work with, but damn, it could have been amazing, if they could do something more with it than making it a mix of IV and III, that improves and polishes features from IV and fixes those from III. And then they could release properly fixed Unity in, like May or June, during the dry months (AAA games sell like hotcakes in those months, just ask Rockstar) or even in the Fall. And I'm sure developers behind Victory would be only happy to have an extra year to work on the game. But nope. Suits needed their bonuses based on Christmas earnings. And it pisses me off, when a guy I don't know has better ideas than the people working in the damn industry for years. There's one simple explanation. Money. Which is understandable to a limit. The reason video games are made is money. But there situations weren't happening back in the day. Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067027770 Share on other sites More sharing options...
Gouveia Posted February 26, 2015 Share Posted February 26, 2015 I think a image tell mores than a bajillion words: I love Assassin's Creed. I love Far Cry. Heck, I've even loved The Crew and Driver: San Francisco. But the company behind these beloved titles is just disgusting. It's unsettling how awful it treats the costumers when they're wrong. Skeever, LightningLord and Davo the Assassin 3 Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067027953 Share on other sites More sharing options...
Th3MaN1 Posted February 26, 2015 Share Posted February 26, 2015 Heh, you tell me. I thought Far Cry 3 was a masterpiece, right up there on my top 10 games. Then Ubisoft does what it does, and well... it's just disgusting, to say the least. Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067028020 Share on other sites More sharing options...
TheMcSame Posted February 26, 2015 Share Posted February 26, 2015 (edited) Is Ubisoft really in a position to say this? Maybe if Bethesda or R* came out and said it (seeing as their DLCs are generally on the good side of things) but Ubisoft? As stupid as they are, Ubisoft has balls, I'll give them that. Edited February 26, 2015 by TheMcSame Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067028080 Share on other sites More sharing options...
Mista J Posted February 26, 2015 Share Posted February 26, 2015 Rainbow Six Siege is their last leg for me. If they f*ck that up I'm done with them. And I will send them sh*t in a box and a strongly worded letter. Payne Killer 1 Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067028108 Share on other sites More sharing options...
Th3MaN1 Posted February 26, 2015 Share Posted February 26, 2015 Is Ubisoft really in a position to say this? Maybe if Bethesda or R* came out and said it (seeing as their DLCs are generally on the good side of things) but Ubisoft? As stupid as they are, Ubisoft has balls, I'll give them that. Saying something stupid doesn't make you a badass, it makes you stupid. What pisses me off in this case is that Ubisoft always thinks they're the right guys. Well, they are not. Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067028136 Share on other sites More sharing options...
feckyerlife Posted February 26, 2015 Share Posted February 26, 2015 Is Ubisoft really in a position to say this? Maybe if Bethesda or R* came out and said it (seeing as their DLCs are generally on the good side of things) but Ubisoft? As stupid as they are, Ubisoft has balls, I'll give them that. thats what i dont get. Ubisoft pumps out way more games than R* or Bethesda., but they are so f*cking greedy that they have more DLC's then anyone Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067028527 Share on other sites More sharing options...
TheMcSame Posted February 26, 2015 Share Posted February 26, 2015 Is Ubisoft really in a position to say this? Maybe if Bethesda or R* came out and said it (seeing as their DLCs are generally on the good side of things) but Ubisoft? As stupid as they are, Ubisoft has balls, I'll give them that. Saying something stupid doesn't make you a badass, it makes you stupid. What pisses me off in this case is that Ubisoft always thinks they're the right guys. Well, they are not. I never said that it makes you a badass. Sometime I wonder if you actually read posts before replying to them. Link to comment https://gtaforums.com/topic/769269-ubisoft-brazil-tells-customers-stop-moaning-about-dlcs/#findComment-1067028558 Share on other sites More sharing options...
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