Don't tell me Rockstar doesn't care

[elfoam]

After complaining for thirty days I got 2 muskets back :!D WINNING! Still missing one on another character though lol.

[luisniko]

 

 

It is funny how I see it the other way around. In my (humble) opinion Rockstar cares very much because they delay their products. Here is why:

 

- Rockstar budgeted resources (people, money, etc) to have its products (updates, games, ports, etc) released on a specific date. This original amount of resources is equivalent to 100% budget

 

- Rockstar spends 100% of their resources by the deadline and determined that the product to be released is still not good enough for the public (us), so they go over their budget in order to get extra resources to keep working on the product (and set a new timeline). This means they spend more than they thought the product would have cost initially, but they do it anyway because they are not the greedy pigs many think they are.

 

People, please realize that each time they delay the release date they are increasing their costs beyond their initial plan. This is not good for R*, it is only good for the customer who will receive a better product, for the same price.

 

It seems sometimes people forget how businesses work when it comes to videogames

 

 

 

GTA Online is running and they're selling Cash Cards. Only by seeing how crowded GTA Online is, investor will stay happy and keep putting money on Rockstar to feed their employees.

 

So yeah. Delaying Heist at this moment won't starve Rockstar's employees down.

 

Even the delay of GTAV last time doesn't mean Rockstar was in grave danger. They could gather the feedback, the number of hypes from different medias that will keep investors putting their money and trust in Rockstar to keep developing.

 

Besides, who would know if Heist is actually done since day 1 anyway? If I were a cunning company with fanbase who would believe whatever I say, I think I would do the same just to maximize profit. Of course, R* crusaders would call me conspiracy theorist for saying this possibility; thinking companies would never have a cunning strategy.

Edited February 20, 2015 by luisniko

[Totallycasual]

Last night i made a new character for the first time, i played it for about an hour then decided i didn't like playing another character and deleted it. I went back to my main character to discover that the money i had blown setting up the new character i just deleted was gone (i wasn't aware they were linked) i put in a support ticket and they gave me back what i lost even though it was a result of my own ignorance. I was very happy with the quality and speed of the service i received

[MatthewKeegan]

 

 

Thing is, your friend received some of the only kind of help Rockstar actually offers, which is the easiest kind. Stocking up an account on RP and money is something that does not take them any investigative or technical effort.

 

Try contacting them about more complex, technical issues, and you will learn that they are not willing to provide you with any support there. I have 5 unsolved issues and a mile of correspondence with a wide variety of support personnel, so i really do speak of experience here.

 

Also, as pointed out before, anecdotal evidence of a single case does not prove anything but that Rockstar did right in that case.

I agree with you, i do believe R* should get more involved when it comes to fixing their customers problems, but let me ask you this, what exactly were your 5 unsolved issues?

 

I read that players complain to R* about their hair always being gone after taking their hats off and say R* was not helpful, but my friend did not lose his character's hair, he lost all the progress since day one, that's a year and a half down the drain, he had 21M and 242 RP and never abused or glitched the game to gain anything. So i assume R* takes care more about serious problems than "my bullet wounds won't disappear from my body".

 

 

1. In Online mode, every time i stay on the Stats tab for more than a few milliseconds, the game freezes, then crashes. 3 months of correspondence with 6(!) different support agents led to nothing. twice the ticket was just closed, leading to me have to re-open it and repeatedly post on the support forum to get someone to respond. Status: Closed, issue persists

 

2. Massive framerate issues in SP(!) on my digital Xbox One copy, up to a point where SP is basically unplayable. At one point during the correspondence, which had already been extensive then, a new agent stepped in to tell me to, i quote: "contact Sony as this would be a hardware issue and not a fault of the disc." I repeat, the issue was with a downloaded copy on the Xbox One. It was closed once, got it re-opened like above, then it was finally closed without the option to re-open. don't feel like counting the agents. Status: Closed, issue persists

 

3. At one point, Rockstar claimed in patch notes that the issues with the BMX physics, that started upon switching to current gen, had been fixed. I contacted them to inform them that no such thing had happened, which took me 6 posts just to make them understand (a.) that i was not complaining about an issue that only affected me, but everybody (b.) that they were aware of the problem and that i simply tried to inform that the claimed fix did not happen. I even provided them with video evidence that they asked for (even though they supposedly already knew about the issue, as mentioned.) Status: Closed, and, as everybody in the stunting community knows, issue persists.

 

4. Festive update interaction menu issue. Many people were affected, Rockstar just waited it out instead of trying to fix it. They claimed to have removed the Valentine's items and thus temp fixed it - never happened for me. Obviously the end of the Festive period fixed the issue.

 

5. Lost a few 100K due to crew tire smoke not working at one point, for replacements / trying if it worked again. Never got reimbursed, got closed, really didn't have the nerve to pursue.

 

At this point, i'm so frustrated with the support that i don't even try to address the myriad of issues with the Content Creator, which is my main interest in this game and keeps it fresh for a significant part of the player base. Some devs at Rockstar are even aware of my work in the Creator, as they inquired about me on Ladymiss80s livestream, but that doesn't seem to be of any help in getting any issues resolved.

 

Exact enough?

 

i did have experienced 2 of your 5 problems you had, but i didn't give it much attention because i knew R* was aware or i knew others would email them about this, although as u said, it was frustrating and rather unpleasant, i tried to work through it. It's true they don't get involved that much, but i'm sure they are trying their best, or at least are trying

[MatthewKeegan]

They don't care enough to post stuff worthwhile. Seriously, does anyone actually watch their livestreams or enjoy the silly fanart they rip from DeviantArt? We're now on two months without an update, and not a SINGLE hint of heist-related info or ANY update at all for that matter.

So no, the only thing they see us as are more stacks of potential Benjamins.

Very few game industries release as many updates as R* did, sure most of the updates were to fix issues, but still gtav reaches its second year of release and we got a ton of new things for free i might add, so saying that we haven't got any update for two months is kind of like you want R* to release every month an update but you'll hate it anyway, play something else until a new update comes out

[LL Cool L]

mmm well the question for some people based on replies is not IF they care or not but WHY they care......

 

who cares? lol

[Arrows to Athens]

They never cared from the beginning. They only care about patching money glitches and tricks on getting pearlescent on your crew colour.

 

They don't care enough to post stuff worthwhile. Seriously, does anyone actually watch their livestreams or enjoy the silly fanart they rip from DeviantArt? We're now on two months without an update, and not a SINGLE hint of heist-related info or ANY update at all for that matter.
So no, the only thing they see us as are more stacks of potential Benjamins.

Very few game industries release as many updates as R* did, sure most of the updates were to fix issues, but still gtav reaches its second year of release and we got a ton of new things for free i might add, so saying that we haven't got any update for two months is kind of like you want R* to release every month an update but you'll hate it anyway, play something else until a new update comes out

 

What's more important? Releasing useless garbage DLCs with overpriced crap in order to get us to buy shark cards or actually fix the game.

[MatthewKeegan]

They never cared from the beginning. They only care about patching money glitches and tricks on getting pearlescent on your crew colour.

 

They don't care enough to post stuff worthwhile. Seriously, does anyone actually watch their livestreams or enjoy the silly fanart they rip from DeviantArt? We're now on two months without an update, and not a SINGLE hint of heist-related info or ANY update at all for that matter.

So no, the only thing they see us as are more stacks of potential Benjamins.

Very few game industries release as many updates as R* did, sure most of the updates were to fix issues, but still gtav reaches its second year of release and we got a ton of new things for free i might add, so saying that we haven't got any update for two months is kind of like you want R* to release every month an update but you'll hate it anyway, play something else until a new update comes out

 

What's more important? Releasing useless garbage DLCs with overpriced crap in order to get us to buy shark cards or actually fix the game.

i have to go with the obvious which is fixing the game, but since they are not doing that, we can at least enjoy the "useless garbage DLC"