Don't tell me Rockstar doesn't care

[S0lo]

Thing is, your friend received some of the only kind of help Rockstar actually offers, which is the easiest kind. Stocking up an account on RP and money is something that does not take them any investigative or technical effort.

 

Try contacting them about more complex, technical issues, and you will learn that they are not willing to provide you with any support there. I have 5 unsolved issues and a mile of correspondence with a wide variety of support personnel, so i really do speak of experience here.

 

Also, as pointed out before, anecdotal evidence of a single case does not prove anything but that Rockstar did right in that case.

[Chloroform]

 

 

Since you do not "Prove" something using one example. In this case your Friend receiving top notch support from R* Support. I can just Highlight a few cases were R* Support have not helped and claim they do not care using the same Logic.

 

I would believe they "cared" if they (R*) bothered to start communicating with the Playerbase more AND less people complained about R* Support on a frequent basis.

What cases?

 

 

 

My character was deleted and they only restored the rank and gave me $5M back. Thanks Rockstar for making me lose $20M worth of stuff including all the limited edition items I had, which was literally everything except that bike from Independence Day.

 

Also should add it took 2-3 weeks to get them to start giving my stuff back. Rockstar support is pretty much useless.

 

 

 

There, a case of Poor Customer Support and an assessment that R* Support is "pretty much useless" in this Thread no less.

 

I would say still being down $20M AND not being able to get Limited Items back is R* not caring. Seems like they just dropped in some Cash to save face.

 

I just find it funny ( not trying to start something ) but op would have to "prove" rockstar did this good deed but someone can post how rockstar didn't help them out 100% and you believe them?

[Relative007]

 

 

 

 

 

 

Since you do not "Prove" something using one example. In this case your Friend receiving top notch support from R* Support. I can just Highlight a few cases were R* Support have not helped and claim they do not care using the same Logic.

 

I would believe they "cared" if they (R*) bothered to start communicating with the Playerbase more AND less people complained about R* Support on a frequent basis.

What cases?

 

 

 

My character was deleted and they only restored the rank and gave me $5M back. Thanks Rockstar for making me lose $20M worth of stuff including all the limited edition items I had, which was literally everything except that bike from Independence Day.

 

Also should add it took 2-3 weeks to get them to start giving my stuff back. Rockstar support is pretty much useless.

 

 

 

There, a case of Poor Customer Support and an assessment that R* Support is "pretty much useless" in this Thread no less.

 

I would say still being down $20M AND not being able to get Limited Items back is R* not caring. Seems like they just dropped in some Cash to save face.

 

I just find it funny ( not trying to start something ) but op would have to "prove" rockstar did this good deed but someone can post how rockstar didn't help them out 100% and you believe them?

 

 

 

 

 

Never said OP had to "Prove" anything, I said that a single action/example alone does not suffice as "Proof". That is unless you are attempting to prove something via contradiction in which case a single (contradictory) example is all that is needed.

 

The main point is R* are a business and the Level of Support you receive is going to be dictated by the Options R* Support have available at the Tier Level you are seeking said Support and the Support Agent themselves. They do not "care" about the Playerbase per say as they are just doing their Jobs. Certain Support Agents are more adept at doing their Job than others and this is most likely the reason for the variability in Support received.

 

More or less, "care" is the wrong word to use, Support is more apt in this Situation i.e "don't tell me R* doesn't Support this game" would have been a better Thread title.

[Elder Maxson]

This pretty much explains Rockstar's customer service.

 

https://www.youtube.com/watch?v=M0sAVtOt2wA

 

 

 

Rockstar Games is basically the Comcast of the video game industry.

Edited February 18, 2015 by fap_fappington

[Chloroform]

 

 

 

 

 

 

Since you do not "Prove" something using one example. In this case your Friend receiving top notch support from R* Support. I can just Highlight a few cases were R* Support have not helped and claim they do not care using the same Logic.

 

I would believe they "cared" if they (R*) bothered to start communicating with the Playerbase more AND less people complained about R* Support on a frequent basis.

What cases?

 

 

 

My character was deleted and they only restored the rank and gave me $5M back. Thanks Rockstar for making me lose $20M worth of stuff including all the limited edition items I had, which was literally everything except that bike from Independence Day.

 

Also should add it took 2-3 weeks to get them to start giving my stuff back. Rockstar support is pretty much useless.

 

 

 

There, a case of Poor Customer Support and an assessment that R* Support is "pretty much useless" in this Thread no less.

 

I would say still being down $20M AND not being able to get Limited Items back is R* not caring. Seems like they just dropped in some Cash to save face.

 

I just find it funny ( not trying to start something ) but op would have to "prove" rockstar did this good deed but someone can post how rockstar didn't help them out 100% and you believe them?

 

 

 

 

 

Never said OP had to "Prove" anything, I said that a single action/example alone does not suffice as "Proof". That is unless you are attempting to prove something via contradiction in which case a single (contradictory) example is all that is needed.

 

The main point is R* are a business and the Level of Support you receive is going to be dictated by the Options R* Support have available at the Tier Level you are seeking said Support and the Support Agent themselves. They do not "care" about the Playerbase per say as they are just doing their Jobs. Certain Support Agents are more adept at doing their Job than others and this is most likely the reason for the variability in Support received.

 

More or less, "care" is the wrong word to use, Support is more apt in this Situation i.e "don't tell me R* doesn't Support this game" would have been a better Thread title.

Oh okay I misunderstood what you meant. I've yet had any problems ( here's hoping I don't ) with online.

Edited February 18, 2015 by Chloroform

[MayoChiki]

They have support for simple stuff, but try to ask them why something is failing or why something happens even after checking it before mailing them and they'll be pretty much like the Windows Helper.

 

Can't access to Internet? Let me check the Internet for an answer.

That's obsolet since Google was created, Rockstar.

[tenpennyisplainevil]

I bet most with unsolved R* support issues just asked for stupid things. Sometimes it's a glitch that needs fixing in a patch, not by R* support.

[Riprock]

When I see posts like this, about people losing in game items and Rockstar giving them full compensation, I am either a) skeptical, or b) extremely annoyed, frustrated and angered that I wasn't.

 

I guess it was back in December when the game came out, and I had purchased three $20 dollar Great White Shark cards (a lot of them were purchased with credits, but that's irrelevant). So $60 for game + $60 for $3.75 million of in game currency. I purchased many items, but specifically an Overflod Entity XF, and mods for it. So let's say ~1.25M in game.

 

At the time, GTA V had many problems, one of which being that if a legitimately purchased/insured car was destroyed, it could become permanently lost. This of course happened to me. I spent over a month dealing with Rockstar via e-mail and phone calls and had no luck. The closest I came was when a rep e-mailed me with:

 

 

 

Paige B., Jan 09 11:46 AM:

Hello ______,

I'm sorry to hear about the loss of your Entity XF. While the car itself is free, I do know the mods for it can get rather expensive (I use the car myself). Because of this I have added $GTA 200,000 to your account to replace the mods lost when the vehicle was destroyed.

I do hope you continue to enjoy our game. If you have any other questions, please feel free to let me know.

Best regards,
Paige B.

 

Anyone playing the game or let alone working for the company ought to know that the car is not free - this person is confused and I assume must have thought Elegy. Regardless, this is how I was treated.

Edited February 18, 2015 by Riprock

[streetx1xracer]

They care for customers so those customers will stay customers so they can make more money from them in the future. They care because they see future profit, that is how a business works.

 

a business is a business. They make money. There's nothing wrong with making money.

[Feurian42]

Rockstar cares about people who haven't bought the game and how they can get them to buy it far more than they will ever care about people after they bought the game. What you mention is just a response, let us know how it works out, like does he only get about 20% of his stuff back?

 

I equate R* to a vending machine company. If the machine eats your money, your better off breaking it open to get your money back rather than rely on R* to give a crap. When they do give a crap they will give you a quarter for your lost dollar. Like they have to write it off on taxes or something.

[sSphInXx]

They're not really against them, otherwise they wouldn't be playing their game.

Some people just really love to whine for the sake of it.

 

Rubbish. That's like saying prostitutes aren't really unhappy doing their 'job' otherwise they wouldn't suck deek. At that moment in time they haven't got much of a choice. Just like atm there's nothing else to play.

 

and Yes; I am comparing us to prostitutes, because we're getting fcked so hard and for so long - no one notices cos that's what we're accustomed to!

Edited February 19, 2015 by sSphInXx

[Zorvaine]

Well they definitely don't care about the Content Creator.

Despite the support tickets, nothing has been done except adding restrictions and issues.

 

Freemode is still a horrid griefing deadzone and explosives along with the assault shotgun continue to ruin combat leaning it towards CoD / Saints Row.

 

- Jet griefing needs to be nerfed.

- Teleporting with mission triggers should be patched.

- God mode, wall breaching and bulletproof reverse car griefing should be patched.

- Explosives should be severely limited ex: 1 sticky bomb max, 2 RPG rockets max, 5 grenades max etc.

- Assault Shotgun should be nerfed.

- All 1.000.000 HACK FUN fake deathmatches should be removed.

- Matchmaking when hosting player created matches should be improved.

- Players should flash 10 seconds before leaving passive mode to alert the people next to them. (Griefing)

- Combat rolling in auto aim needs to be reworked.

 

This game needs serious balancing.

Edited February 19, 2015 by Zorvaine

[Kill Frenzy!]

WHAT THE f*ck DO YOU GUYS DO? I've never lost anything or had any problems with GTAO.

 

Only once, my Carbonizzare was destroyed, called Mors Mutual Insurance, said I didnt got any money, buy GTA $$ from the Xbox Live Store, when I basically had 500k on my bank, e-mailed Rockstar. Said that I have to wait for another car of mine to be destroyed and then "Claim All". Didn't do that, just took a cheap car from my garage, took a rocket launcher, destroyed it. Claim all. Got it back.

Edited February 19, 2015 by KillinFr3nzy NL

[Rml_92]

Rockstar killed a good 95% of the police roleplay clans when they blacklisted all the police vehicles.

Rockstar doesn't care.

[BatFerYou]

Well they definitely don't care about the Content Creator.

Despite the support tickets, nothing has been done except adding restrictions and issues.

 

Freemode is still a horrid griefing deadzone and explosives along with the assault shotgun continue to ruin combat leaning it towards CoD / Saints Row.

 

- Jet griefing needs to be nerfed.

- Teleporting with mission triggers should be patched.

- God mode, wall breaching and bulletproof reverse car griefing should be patched.

- Explosives should be severely limited ex: 1 sticky bomb max, 2 RPG rockets max, 5 grenades max etc.

- Assault Shotgun should be nerfed.

- All 1.000.000 HACK FUN fake deathmatches should be removed.

- Matchmaking when hosting player created matches should be improved.

- Players should flash 10 seconds before leaving passive mode to alert the people next to them. (Griefing)

- Combat rolling in auto aim needs to be reworked.

 

This game needs serious balancing.

Agree with most suggestions apart from nerfing explody guns.

 

Explody guns make me happy. Less boom-boom makes me sad.

[luisniko]

They're not really against them, otherwise they wouldn't be playing their game.

Some people just really love to whine for the sake of it.

True.

 

There are some games I don't like, but I don't bother entering the community just to say how much I don't like that game.. Like seriously, who would??

 

In any game fanforum, there are people who got mindless complaints, there are people who got reasonable complaints. But the worst of it, there are people who are showing how much they dislike people complain. Lol.

Edited February 19, 2015 by luisniko

[Sussus Amongus]

I collected all the spaceship parts, didn't get thr trophy. Mailed R* and got a short list of "fixes" to pop the trophy.

 

None worked and when I told them they said that the matter was closed and they considered it resolved.

Don't use cheat codes and be logged into whatever system you were playing on. Seems simple enough, right? Works for me!

[ChrisV]

heists delayed 7 times = *R doesn't care.

[MatthewKeegan]

heists delayed 7 times = *R doesn't care.

heists got delayed so many times because R* is aware that some players might try to find ways to make more money, or glitch it somehow, as they have faced in previous updates. But i am sure heists will be nothing less than amazing and to our expectations and it is all worth the wait.

[MatthewKeegan]

Thing is, your friend received some of the only kind of help Rockstar actually offers, which is the easiest kind. Stocking up an account on RP and money is something that does not take them any investigative or technical effort.

 

Try contacting them about more complex, technical issues, and you will learn that they are not willing to provide you with any support there. I have 5 unsolved issues and a mile of correspondence with a wide variety of support personnel, so i really do speak of experience here.

 

Also, as pointed out before, anecdotal evidence of a single case does not prove anything but that Rockstar did right in that case.

I agree with you, i do believe R* should get more involved when it comes to fixing their customers problems, but let me ask you this, what exactly were your 5 unsolved issues?

 

I read that players complain to R* about their hair always being gone after taking their hats off and say R* was not helpful, but my friend did not lose his character's hair, he lost all the progress since day one, that's a year and a half down the drain, he had 21M and 242 RP and never abused or glitched the game to gain anything. So i assume R* takes care more about serious problems than "my bullet wounds won't disappear from my body".

[samfit]

Really emotional story. I'm crying.

 

To celebrate this happy ending I bought a megalodon shark cash card.

 

God bless R*.

 

[RazzleLeone]

I had one issue with R* support (the 2/3/15 "missing files" fiasco in which I wasn't able to play till last week) sent a ticket in explaining I can't access GTAO but was able to play online with Battlefield, etc. R* logic (automated responses of course) kicked in and said it was my end.. and again I explained that I can access online with EVERY game besides theirs so again R* logic replies with "well the PSN must be down" and yet at that moment I WAS PLAYING BATTLEFIELD ONLINE in which I explained AGAIN. R* replies saying that I need to reset my internet and try restarting my system.... so I did the logical move and went to the GTAF community and got the real answer of simply changing my system time from automatic to manual back to automatic and restarting and guess what IT WORKED. After, emailed R* explaining and what I did and got no repsonse after and my ticket was closed but they had the nerve to ask if their advice was good, I filled in the NO button and gave them my 2 cents... worthless support.

 

R* doesn't care

[ChrisV]

we all know *R reads here on the forums or at least has people reading here

so it's not hard to imagine some might actualy be posting too so here's what you can report back to *R HQ.

 

1. Next time come up with a better "i have a friend" story cause this one is lame.

 

2. Fix the bounty system, playlist and betting.

 

3. Let us play the fricking heists, cause we ARE ready.....for more then a year.

 

4. i DO care my hair keeps glitching back to tarman and these bulletholes mess up my 20k suit wich is not cool.

 

5. if you want to keep your customers it's about time you take them serious.

[Hazel Mae]

No re-release of the Roosevelt = R* don't care

 

/thread

Translation: THEY WON'T GIVE ME WHAT I WANT SO THEY DON'T CARE (NOT ENTITLED BTW)

[S0lo]

 

Thing is, your friend received some of the only kind of help Rockstar actually offers, which is the easiest kind. Stocking up an account on RP and money is something that does not take them any investigative or technical effort.

 

Try contacting them about more complex, technical issues, and you will learn that they are not willing to provide you with any support there. I have 5 unsolved issues and a mile of correspondence with a wide variety of support personnel, so i really do speak of experience here.

 

Also, as pointed out before, anecdotal evidence of a single case does not prove anything but that Rockstar did right in that case.

I agree with you, i do believe R* should get more involved when it comes to fixing their customers problems, but let me ask you this, what exactly were your 5 unsolved issues?

 

I read that players complain to R* about their hair always being gone after taking their hats off and say R* was not helpful, but my friend did not lose his character's hair, he lost all the progress since day one, that's a year and a half down the drain, he had 21M and 242 RP and never abused or glitched the game to gain anything. So i assume R* takes care more about serious problems than "my bullet wounds won't disappear from my body".

 

 

1. In Online mode, every time i stay on the Stats tab for more than a few milliseconds, the game freezes, then crashes. 3 months of correspondence with 6(!) different support agents led to nothing. twice the ticket was just closed, leading to me have to re-open it and repeatedly post on the support forum to get someone to respond. Status: Closed, issue persists

 

2. Massive framerate issues in SP(!) on my digital Xbox One copy, up to a point where SP is basically unplayable. At one point during the correspondence, which had already been extensive then, a new agent stepped in to tell me to, i quote: "contact Sony as this would be a hardware issue and not a fault of the disc." I repeat, the issue was with a downloaded copy on the Xbox One. It was closed once, got it re-opened like above, then it was finally closed without the option to re-open. don't feel like counting the agents. Status: Closed, issue persists

 

3. At one point, Rockstar claimed in patch notes that the issues with the BMX physics, that started upon switching to current gen, had been fixed. I contacted them to inform them that no such thing had happened, which took me 6 posts just to make them understand (a.) that i was not complaining about an issue that only affected me, but everybody (b.) that they were aware of the problem and that i simply tried to inform that the claimed fix did not happen. I even provided them with video evidence that they asked for (even though they supposedly already knew about the issue, as mentioned.) Status: Closed, and, as everybody in the stunting community knows, issue persists.

 

4. Festive update interaction menu issue. Many people were affected, Rockstar just waited it out instead of trying to fix it. They claimed to have removed the Valentine's items and thus temp fixed it - never happened for me. Obviously the end of the Festive period fixed the issue.

 

5. Lost a few 100K due to crew tire smoke not working at one point, for replacements / trying if it worked again. Never got reimbursed, got closed, really didn't have the nerve to pursue.

 

At this point, i'm so frustrated with the support that i don't even try to address the myriad of issues with the Content Creator, which is my main interest in this game and keeps it fresh for a significant part of the player base. Some devs at Rockstar are even aware of my work in the Creator, as they inquired about me on Ladymiss80s livestream, but that doesn't seem to be of any help in getting any issues resolved.

 

Exact enough?

Edited February 19, 2015 by King S0lo

[Hector Tavares]

They don't care enough to post stuff worthwhile. Seriously, does anyone actually watch their livestreams or enjoy the silly fanart they rip from DeviantArt? We're now on two months without an update, and not a SINGLE hint of heist-related info or ANY update at all for that matter.

So no, the only thing they see us as are more stacks of potential Benjamins.

Edited February 19, 2015 by JeepXJFreak98

[ShootTheNuts]

They came through for me also yesterday. My fully modded Z-Type had disappeared from my garage (probably replaced it with a chrome Dubsta by mistake!) and they gave me $1.5mil to replace it.

[Crunch McThornbody]

Valentines DLC clothes still missing = R* don't care.

 

15+ months since release of GTA O and no sign of heists on the horizon = R* don't care.

Edited February 19, 2015 by Crunch McThornbody

[_PANiC_]

Cool story bro -_-

Calls other forum members and entire crew trolls. Does this...

GTAF logic I guess

Valentines DLC clothes still missing = R* don't care.

 

15+ months since release of GTA O and no sign of heists on the horizon = R* don't care.

or they do care, which is why they didn't release a DLC they knew was bugged and would cause people more trouble that it would be worth and are taking so long making Heists as good an experience as it could possibly be?....Just a wild crazy thought.

[ugotsmoked]

 

They care for customers so those customers will stay customers so they can make more money from them in the future. They care because they see future profit, that is how a business works.

 

a business is a business. They make money. There's nothing wrong with making money.

Not according to this forum.