R* get a lot of bad press on here

[dewtech]

But I just wanted to say my experience with them has been nothing short of great.

 

Started earlier on this week, I was logged into my 2nd SEN account messing with my other character. I went to delete the character in slot 1 when I got a message saying my main account had been sent an invite, and to press any key to accept it. I had no other options but to press, and then got a message saying to connect a controller. When I did that it got trapped in trying to join the invite, then failing, and eventually froze the console.

 

When I restarted it, to my horror it'd deleted slot 1 on both accounts, which included my level 242 main character, and also renamed the characters. Feeling sick at loosing so much playtime I immediately contacted Rockstar support and raised a ticket. After a few days of e-mails back and forth, they've rolled back my account and allowed me to put my character back off Xbox, meaning I've only lost a handful of levels, and still have all the V-Day limited items and so on.

 

So for all the hassle they get, I'm very happy with the support given, thumbs up from me!

 

And a word of warning on 2 counts, if your on PS4 don't have 2 accounts logged in at one time, as it can cause this. I found out pressing "Log out" from the PS button doesn't actually log the profile out. From now on I will switch the console off and back on to switch. And make a note of the date you transferred your characters as Rockstar ask for it before they'll do a rollback!

[GTAOMark]

Rockstar have always been good to me,its only the same old moany haters on here,they will be here soon enough!!

Edited January 17, 2015 by GTAOMark

[Tails Prower]

I have had that message when I have had both my profiles logged in but I have never been on the character select screen at the time

of the message so I will bear that in mind.

 

Nice to know that it is possible to have the character retransferred from the PS3/Xbox360 though but you must have done Switch User

for it to still be logged in on both profiles as when I press Log Out it does log the profile out.

 

Support have always resolved all my queries (bar the current one on PS3 but that's not for this topic)

[luisniko]

Well, the incident worth heart attack right there...

[dewtech]

Perhaps I did press profile tails, I will take another look, but it's definetly something I don't want to do again. Felt physically sick when I logged back in and Lola was replaced by a blank guy for editing.

 

luisniko, it really was. I had the support ticket posted in about 15 minutes haha

[Relative007]

Never dealt with them 1 on 1 so would not know in this regard. Either way Support Staff will only respond with pre-set "Responses" and unless you go to a higher Tier of Support, you are unlikely to get any specific support or consideration.

 

Their poor communication with the player base is irrefutable however.

 

Edit: I have never had a problem with PS3/PS4 running on PSN at the same time, although I certainly see how 2 PS4's could create issues.

Edited January 17, 2015 by Relative007

[LL Cool L]

I don't get it myself, we are here at a forum website that is basically all of their awesome games discussed within an easy to navigate menu

 

I expect ti find Vice City Lovers in the vice city section

same for gta V, 1, London, San Andreas whatever

 

I love em all and love gta online, but I come here to bare people just hating and moaning, most time about the most trivial ish, its a game guys...

 

chill a bit and just enjoy it

[CarimboHanky]

cant say the same... i tried dealing with them many times and they have been helpful not a single time.

 

i mean i spend over 3 weeks, some 19 emails back and forth trying to get them to fix my glitched bad sport timer and they did nothing!

 

that simply sealed the deal for me.

 

R* is good at 1 thing, making good games.

 

their customer support suck major balls!

[dewtech]

I'm sorry to hear that Carimbo, I know it won't be the same for everyone. But as they get a lot of bad comments on here, I just wanted to counter it with a good experience from my side!

[johndivney]

Moments like that, instead of pressing buttons on the controller just turn your console off. rather than try quitting the screen where you risk of misunderstanding the prompt or something going awry, it's safer just to do a hard power off.

[CarimboHanky]

atleast you could get your character back which is a good thing.

 

on ps3/360 we wont be able to recover a character if deleted.

[LastNomad]

cant say the same... i tried dealing with them many times and they have been helpful not a single time.

 

i mean i spend over 3 weeks, some 19 emails back and forth trying to get them to fix my glitched bad sport timer and they did nothing!

 

that simply sealed the deal for me.

 

R* is good at 1 thing, making good games.

 

their customer support suck major balls!

This ^^ Last year my character was lost during the cloud outage it took 2 different tickets and alot of copy/paste rubbish before they gave me a RP boost for the loss, nothing for the cash/cars and other stuff that was lost. In total it took just over 2 months between the loss and the RP boost being added

 

Love the games but the support not so much.

[am30]

Agree with the OP. I know someone who had a similar issue. Rockstar rolled back his transfer and he got his 360 character back plus $1.2 million to his dudes bank account. Took a bit of time but that's only to be expected.

 

Never dealt with them 1 on 1 so would not know in this regard. Either way Support Staff will only respond with pre-set "Responses" and unless you go to a higher Tier of Support, you are unlikely to get any specific support or consideration.

 

Their poor communication with the player base is irrefutable however.

 

Edit: I have never had a problem with PS3/PS4 running on PSN at the same time, although I certainly see how 2 PS4's could create issues.

 

Support are not Rockstar game dev's. They are basically a 3rd party hired to "answer the phones" and as they are not game dev's they will just have a heap of set responses. In my experience, they have been pretty good at replying to any tickets I have submitted, however you do have to accept that you are just 1 person in a very long que. Unfortunately that que is filled with a lot of minor bovine manure and the same thing over and over again so you have to accept that you will have to bide your time. I think a lot of it depends on how you word your ticket. Imagine you were working for Rockstar support - you'd probably be more willing to help out a polite and well worded ticket rather than some rude, poorly worded but full of entitlement bratty demand.

[Guest]

Good to hear you got it sorted. Not sure why people disrespect R* support. I phoned them up and got my issue sorted with in 24 hours.

[GIRR]

My only problem is what is happening recently. I can't even play the damn game, but I think it has to do with MS than R*

[am30]

My only problem is what is happening recently. I can't even play the damn game, but I think it has to do with MS than R*

 

The Xbone and GTA just don't work most of the time ever since the last update. Getting a few crew in the same session is nigh impossible.

[BlackMilk]

Lot of bad press? And why shouldn't they?

That customer support situation is the first example I've heard of them doing something good for the community.

 

For the record, I enjoy GTA V. The free updates are also nice (not amazing, but definitely nice).

I probably should've seen this coming myself, but as someone who would like to keep playing this awesome game for a long time and who does not have a ton of money, it was a mistake buying the game for the PS3. Should've waited a year and spent extra money on a PS4 or a new gaming PC.

 

It's fairly obvious they don't give a sh*t about the so-called last gen. The game was only available on these platforms for about a year, but it kind of feels like that was just something to wet the appetite for something better. I don't care that it looks better on the new platforms, that there's a first person mode on there, more vehicles, better character customisation and all that stuff. But it's all they talk about and are focusing on.

There's also a hundred small things they could easily improve on the game across all platforms (check out the recent wishlist thread somewhere around here) with really obvious things that they missed or neglected. Glitches seem to be patched out on the last gen, which would be fine, if current gen players didn't have so much ways of making money. Cars that spawn and sell for over 20k? Really? Damn.

 

Anyway, all of this pretty much falls under the part where players like myself should've looked ahead more and realised that the PS3 and 360 communities would be left behind the second the game came out for other platforms. But the way Rockstar is handling all of it and all but ignoring 'us', it's just disappointing. I'm sure I'll get a lot of fun replies to this as well, because not a lot of people on this forum give a sh*t about last gen either. =]

[dorcy]

lost my first (and at the time only) Rank 125 character back in Dec 2013. put a ticket in and after a series of irrelevent and unhelpful automated responses Support marked the ticket as solved. world class dicks. if it hadn;t been for the Billionaire Hacker Compensation Plan i'd have been starting all over again from scratch. still had to start a fresh character from 0 but at least i was able to regain the items i'd lost, and buy a Titan.

 

i don't doubt that, with the volume of complaints they've had to deal with, R* Support has got better. i still wouldn't trust them to go to the shop for me.

[Miss Malevolent]

Support are not Rockstar game dev's. They are basically a 3rd party hired to "answer the phones" and as they are not game dev's they will just have a heap of set responses. In my experience, they have been pretty good at replying to any tickets I have submitted, however you do have to accept that you are just 1 person in a very long que. Unfortunately that que is filled with a lot of minor bovine manure and the same thing over and over again so you have to accept that you will have to bide your time. I think a lot of it depends on how you word your ticket. Imagine you were working for Rockstar support - you'd probably be more willing to help out a polite and well worded ticket rather than some rude, poorly worded but full of entitlement bratty demand.

Still Rockstar's fault if they're sticking with an incompetent company to handle their support as the company is representing them.

 

They helped me too after 6 months (I waited patiently) and only after I spammed the crap out of them towards the end. Basically I had to become a spamming asshole to finally rectify my situation.

 

But on the KRose fix, they were decidedly faster in responding. So maybe the support is getting better.

Edited January 17, 2015 by Miss Malevolent

[elfoam]

I switch between accounts on ps4 constantly, I just do log out and haven't ever lost anything. Well other than the obligatory Muskets.

[am30]

 

Support are not Rockstar game dev's. They are basically a 3rd party hired to "answer the phones" and as they are not game dev's they will just have a heap of set responses. In my experience, they have been pretty good at replying to any tickets I have submitted, however you do have to accept that you are just 1 person in a very long que. Unfortunately that que is filled with a lot of minor bovine manure and the same thing over and over again so you have to accept that you will have to bide your time. I think a lot of it depends on how you word your ticket. Imagine you were working for Rockstar support - you'd probably be more willing to help out a polite and well worded ticket rather than some rude, poorly worded but full of entitlement bratty demand.

Still Rockstar's fault if they're sticking with an incompetent company to handle their support as the company is representing them.

 

 

Not really. It would be the same whoever they used as support are not game dev's - a fact that is always forgotten.

[bruvs-mcfc]

Rockstar as a company own the brand gta they and they alone have decided to provide an online part of the game , developing and producing a static single player game they cannot be touched absolutely world's no 1 , as far as managing an ever changing ever developing game as online is , basically they are falling way way short , so many broken parts of the game on various consoles mean most people can't even play properly these are the things that they should be judged on

[am30]

Nah, it still works most of the time. Considering how it all works, it's still amazing (to me at least) what they have achieved. To be fair to Rockstar, most the problems on the Xbone side are to do with XBL, as can be seen with XBL simply not working or going full blown retard time and time again.

[Misanthrope Z]

it's not that they're a bad company

 

i like their games

 

it's just that it seems like half the time, the ideas they implement are stupid

[deadx23]

I have no complaints against r* I had issues and r* fixed them for me no problem

[Miss Malevolent]

Not really. It would be the same whoever they used as support are not game dev's - a fact that is always forgotten.

If you're competent, you want competent people representing your brand. Because in the end, YOU receive all the bad press. Not your contracted help.

 

This goes for all companies from thieving FedEx contractors (which the company quickly responded to)...to gaming companies with lackluster tech support.

[Is this The Guy?]

I have no complaints

R* has always been scrumptious

[Van_Hellsing]

Guess OP was lucky. Lost once a fully modded Adder after it crashed and I couldn't get it back from the MM insurance. Lost costum license plates in my intire second garage twice. Lost bullpup carabine twice. R* never lifted a finger.

 

R* is very quick to patch money glitches.

[am30]

 

Not really. It would be the same whoever they used as support are not game dev's - a fact that is always forgotten.

If you're competent, you want competent people representing your brand. Because in the end, YOU receive all the bad press. Not your contracted help.

 

This goes for all companies from thieving FedEx contractors (which the company quickly responded to)...to gaming companies with lackluster tech support.

 

 

You miss the point that I'm making. The people answering support tickets are not game dev's, they are and will always be a bunch of call centre workers, none of whom could give a flying f**k about the issue that has been raised, doesn't matter who the contractor is nor does it matter who the company they are representing is. So Rockstar change company for their support, I guarantee it'll be the same long wait. But to be fair, having read the stuff on their support pages, I wouldn't be all that keen on helping or answering some of the entitled little brats who raise what are very often minor or pointless issues.

[Miss Malevolent]

You miss the point that I'm making. The people answering support tickets are not game dev's, they are and will always be a bunch of call centre workers, none of whom could give a flying f**k about the issue that has been raised, doesn't matter who the contractor is nor does it matter who the company they are representing is. So Rockstar change company for their support, I guarantee it'll be the same long wait. But to be fair, having read the stuff on their support pages, I wouldn't be all that keen on helping or answering some of the entitled little brats who raise what are very often minor or pointless issues.

I'm not missing your point...it just doesn't change mine.