rockstars solution to unknown network error disconnects

[am30]

 

 

 

 

It has to be Rockstar. I have this problem on both PS4 and Xbox One, and only one of those characters was transferred. The other was started from scratch.

 

All of my ports are open.

Explain why everyone isn't affected to the same extent then? Rockstar's servers are the only constant here.

My issues are intermittent at this point.

 

 

My issues are non-existant of late, others are constant.

 

Free roam is okay, occasionally I suffer from the empty lobby glitch where everyone leaves. Matchmaking is a bit more of a constant issue though. With a low number of players, I have no issues joining games, and playing. When I have a higher amount of players, then there are issues. Random disconnects before the mission starts, players getting kicked during lobby, the lobby disbanding, I have to keep my player count low in order to ensure that nothing will screw up...which sucks, because I have a map specifically made for a full 30 player lobby... but I can't even test it yet.

 

 

The empty lobby thing where everyone leaves is you lagging out. Nothing Rockstar can do about that.

[Alarming]

At the post above, no point trying to tell them the answer as their all "IT professionalss" because they can pay for Internet and install a wifi password on new devices.

[PS4Voyeur]

so after i told them to escalate me to the next tier

 

them:

 

Yes, I will escalate the ticket at your request. I do hope that you are able to play soon.

 

them:

 

 

We apologize for the delay, but we wanted to gather some further information on this concern. While we understand that you have done all the steps required in network troubleshooting, we did not see the screenshots requested. If you could, please plug a PC directly into your modem and provide us screen shots from the following locations:

1. www.speedtest.net
2. www.whatsmyip.org
3. www.pingtest.net 4.ipconfig (Windows + R > type "cmd" without quotes > hit okay > type "ipconfig" without quotes > press ENTER )
4. Screenshots of your ports being forwarded How to Take A Screenshot

Windows Vista/7/8
http://windows.microsoft.com/en-us/windows-vista/use-snipping-tool-to-capture-screen-shots

XP and Earlier
http://windows.microsoft.com/en-us/windows-xp/help/setup/take-a-screen-shot

Once we have this information, we can better assess how to troubleshoot your disconnection concerns.

 

 

me:

 

this has nothing to do with my connection sir and i will not be jumping through any more hoops for you people. everything was fine on ps3. i want you to acknowledge this problem lies with your servers or i am bringing my gtav ps4 bundle back to the store

 

 

them:

 

Thank you for contacting Rockstar Support.

We request you to try changing DNS servers manuualy to.

8.8.8.8
8.8.4.4

If you still face same or any other issues, please do not hesitate to contact us again and we'll be glad to assist you.

 

 

me:

 

I have been using those as my dns servers since I was playing on ps3...why cant you people look into the issue on your end instead of copy and pasting answers? I want this escalated to someone who knows what the status of your servers are this is ridiculous. THERE IS NOTHING WRONG WITH MY CONNECTION THIS PROBLEM LIES WITH YOUR SERVERS!!!!!!!!!!

 

 

them:

 

Thank you for your patience.

We deeply apologize for the inconvenience caused. We do understand your concern, however, we request you to switch your network settings as if it is a wireless please switch it as a wire and if it is a wife please switch it as a wireless. Please do let us know if the issue still persists.

Apart from this if you have any other queries or concerns please do revert to us and we will be glad to assist you.

 

 

[elfoam]

 

 

 

 

 

It has to be Rockstar. I have this problem on both PS4 and Xbox One, and only one of those characters was transferred. The other was started from scratch.

All of my ports are open.

 

Explain why everyone isn't affected to the same extent then? Rockstar's servers are the only constant here.

My issues are intermittent at this point.

 

My issues are non-existant of late, others are constant.

 

Free roam is okay, occasionally I suffer from the empty lobby glitch where everyone leaves. Matchmaking is a bit more of a constant issue though. With a low number of players, I have no issues joining games, and playing. When I have a higher amount of players, then there are issues. Random disconnects before the mission starts, players getting kicked during lobby, the lobby disbanding, I have to keep my player count low in order to ensure that nothing will screw up...which sucks, because I have a map specifically made for a full 30 player lobby... but I can't even test it yet.

 

The empty lobby thing where everyone leaves is you lagging out. Nothing Rockstar can do about that.

Doubt it, there have been times on ps3 when servers were splitting. Well not times but rather certai patches. At the moment the ps3 servers are stable I'm still switching between ps3 and ps4, the difference in stability is absurd. Also the game itself on ps4 doesn't run correctly, the NPC cars don't track straight, all laggy and weird, the frame rate dropping effects input controls. None of this happens on the ps3 version.

[SAUL_SILVER]

I gave the game around a two months break purley for these reasons, been back around a month and have to admit it has been better lately.

 

Sometimes it's more annoying tho because your building up a good lobby doing stuff then bam it goes.

 

 

 

OT I wouldn't do any of the things they suggested because it always changes even when nothing on your side has.

Edited December 17, 2014 by SAUL_SILVER

[Not A Nice Person]

Tell them I'm never buying a kesh kurd until this is resolved and they WILL get on it!

[-Jacking-]

What makes me angry is that Rockstar always recommend us to change the parameters of our Box! When a customer buys a game, it does not have to configure anything! He just plays, the problem is with Rockstar and it's for sure! I opened all the ports of my NAT and last night I was able to play with 18 players on COD AW for 3 hours without any problem! Only on GTA Online I receive network problems!

[Stoakzee]

I played twice today. NAT is moderate.

 

1st session - 1 1/2 hours - 3 unknown network errors

 

2nd session - 3 hours - no unknown network errors.

[Spacedog08]

I just wanted to add my experience with "unknown error" on PS4.

Every time I try to farm RP on Blow Up II with a friend, it kicks me off GTA. I can do this alone no problem. However, when I try to help my friend (I let him use my tank), I get kicked due to "unknown error". This can't be a coincidence. I report it with video every time. It's complete bùllshít.

[xGeoThumbs]

I can play in online free roam session with others, but when I join a job or race I get an unknown network error, 100% of the time for the past 4 days.

I transfered my character and it worked fine before, so I very much doubt you need a reset of some sort. I just wait for the next update.

[JB05]

It has always been rockstard servers. I like how they play it like its on our side yet my laptop and every other game I play never disconnects.

[Charles_Lee_Raye]

I just wanted to add my experience with "unknown error" on PS4.

Every time I try to farm RP on Blow Up II with a friend, it kicks me off GTA. I can do this alone no problem. However, when I try to help my friend (I let him use my tank), I get kicked due to "unknown error". This can't be a coincidence. I report it with video every time. It's complete bùllshít.

Its your friend they must have some sort of glitched item. I remember hearing this and one guy realized they had a glitched radio station tshirt. They removed it and the error stopped.

 

See if your friend has any sort of item like this.