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GTA V Double pre-order and charge, please help


Go to solution Solved by TNKxMASTER,

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OK, so, i pre-ordered gta v digitally on my ps4, and got a confirmation of the preorder on my e-mail. I made shure i have enough funds ( i dont have my credit card linked to my psn ). Then in my library, and on the ps store instead of "purchased" it still showed the price. i thought it was a glitch and i still had all my money, so i preordered it ( again ). Today i got two e-mails:

"Your Pre-Order Has Been Charged

Dear ---------,

thank you for your recent preorder.

"This email is to confirm that funds have been used from your wallet to complete your pre-order purchase. You will find your purchase details below and a link to the terms that apply to your purchase. Please save this information for future reference."

(it did take my money)

And then i got another one:

"Insufficient funds to complete your pre-order purchase

Dear --------,

This e-mail message is to notify you that your pre-order could not be completed because of one of the following payment problems:

  • You may not have enough funds in your wallet*.
  • You may not have a credit card registered for use with your account*.
  • The credit card registered for use with your account* may not be valid.
  • If you are a sub-account user, you may have exceeded your monthly spending limit.

* If you are a sub-account user, “wallet” refers to the wallet of the master account associated with your account, and “account” refers to the associated master account.

We will attempt to charge your wallet again for the pre-order prior to the release date. However, if the payment is still not successful, we will unfortunately have to cancel your pre-order.

What do i do? Im scared that it took my money, and now it will cancel the preorder, so i wont be able to DL the game.

Please help.

Edited by TNKxMASTER
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I dont need a refund, because i didint have enough money on my psn account for both (and its not linked to my credit card), but still, is it possible to buy 2 copies of a digital game on the same account? Because im betting if i had the money, it would charge me for both.


my worries are, that it took my money from the first one, but because of insufficient funds for the second one it will not let me DL the game


(im not shure how this works, this is my first time preordering a game digitally)

Edited by TNKxMASTER
  • Solution

Oh sh*t, i just got an e-mail that my pre-order has been canceled because of insufficient funds, and i checked my ps and it just started pre-loading wtf yay!!

Edited by TNKxMASTER

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