TNKxMASTER Posted November 17, 2014 Share Posted November 17, 2014 (edited) OK, so, i pre-ordered gta v digitally on my ps4, and got a confirmation of the preorder on my e-mail. I made shure i have enough funds ( i dont have my credit card linked to my psn ). Then in my library, and on the ps store instead of "purchased" it still showed the price. i thought it was a glitch and i still had all my money, so i preordered it ( again ). Today i got two e-mails: "Your Pre-Order Has Been Charged Dear ---------, thank you for your recent preorder. "This email is to confirm that funds have been used from your wallet to complete your pre-order purchase. You will find your purchase details below and a link to the terms that apply to your purchase. Please save this information for future reference." (it did take my money) And then i got another one: "Insufficient funds to complete your pre-order purchase Dear --------, This e-mail message is to notify you that your pre-order could not be completed because of one of the following payment problems: You may not have enough funds in your wallet*. You may not have a credit card registered for use with your account*. The credit card registered for use with your account* may not be valid. If you are a sub-account user, you may have exceeded your monthly spending limit. * If you are a sub-account user, “wallet” refers to the wallet of the master account associated with your account, and “account” refers to the associated master account. We will attempt to charge your wallet again for the pre-order prior to the release date. However, if the payment is still not successful, we will unfortunately have to cancel your pre-order. What do i do? Im scared that it took my money, and now it will cancel the preorder, so i wont be able to DL the game. Please help. Edited November 17, 2014 by TNKxMASTER Link to comment https://gtaforums.com/topic/747881-gta-v-double-pre-order-and-charge-please-help/ Share on other sites More sharing options...
GN 92 Posted November 17, 2014 Share Posted November 17, 2014 mind editing your post to some white color please? Link to comment https://gtaforums.com/topic/747881-gta-v-double-pre-order-and-charge-please-help/#findComment-1066503472 Share on other sites More sharing options...
TNKxMASTER Posted November 17, 2014 Author Share Posted November 17, 2014 done, sorry about that Link to comment https://gtaforums.com/topic/747881-gta-v-double-pre-order-and-charge-please-help/#findComment-1066503489 Share on other sites More sharing options...
ChumCrumpet Posted November 17, 2014 Share Posted November 17, 2014 When in doubt, contact customer support. Ask them where you stand with the game and if you have a preorder on your account. If you have two, request a refund. Link to comment https://gtaforums.com/topic/747881-gta-v-double-pre-order-and-charge-please-help/#findComment-1066503524 Share on other sites More sharing options...
TNKxMASTER Posted November 17, 2014 Author Share Posted November 17, 2014 (edited) I dont need a refund, because i didint have enough money on my psn account for both (and its not linked to my credit card), but still, is it possible to buy 2 copies of a digital game on the same account? Because im betting if i had the money, it would charge me for both. my worries are, that it took my money from the first one, but because of insufficient funds for the second one it will not let me DL the game (im not shure how this works, this is my first time preordering a game digitally) Edited November 17, 2014 by TNKxMASTER Link to comment https://gtaforums.com/topic/747881-gta-v-double-pre-order-and-charge-please-help/#findComment-1066503553 Share on other sites More sharing options...
Solution TNKxMASTER Posted November 17, 2014 Author Solution Share Posted November 17, 2014 (edited) Oh sh*t, i just got an e-mail that my pre-order has been canceled because of insufficient funds, and i checked my ps and it just started pre-loading wtf yay!! Edited November 17, 2014 by TNKxMASTER Link to comment https://gtaforums.com/topic/747881-gta-v-double-pre-order-and-charge-please-help/#findComment-1066503679 Share on other sites More sharing options...
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