Shaunr Posted November 14, 2014 Share Posted November 14, 2014 At first I was having the problem once a week when I got my first BSOD at the startup. Now I'm having it every other startup, so I'll turn my PC off for the night, turn it back on in the morning, get the BSOD, restart the PC, and then everything is good again until I turn off the PC. I can't remember what I have changed recently. Anyone have any ideas how to resolve this, or how to go about troubleshooting further? Thanks! Link to comment Share on other sites More sharing options...
yoječ Posted November 14, 2014 Share Posted November 14, 2014 What's the error code and message of the BSOD? Shaunr 1 Link to comment Share on other sites More sharing options...
Shaunr Posted November 15, 2014 Author Share Posted November 15, 2014 What's the error code and message of the BSOD? I probably should have taken a pic of it when I had the chance. I cant seem to get the BSOD now. I'm sure it will be back though. ill get the code the enxt time I see it Link to comment Share on other sites More sharing options...
yoječ Posted November 15, 2014 Share Posted November 15, 2014 You can view past BSODs using BlueScreenView. Link to comment Share on other sites More sharing options...
Shaunr Posted November 16, 2014 Author Share Posted November 16, 2014 You can view past BSODs using BlueScreenView. Hmm. aparently my last crash was months ago. are dumps only created when the system is fully booted? Link to comment Share on other sites More sharing options...
yoječ Posted November 16, 2014 Share Posted November 16, 2014 Well... maybe, I'm not sure. Link to comment Share on other sites More sharing options...
sivispacem Posted November 16, 2014 Share Posted November 16, 2014 Unless it injects into the boot process like a bootkit or hypervisor/BIOS rootkit you won't have the ability to dump BSOD information before the system has fully booted. AMD Ryzen 5900X (4.65GHz All-Core PBO2) | Gigabye X570S Pro | 32GB G-Skill Trident Z RGB 3600MHz CL16 EK-Quantum Reflection D5 | XSPC D5 PWM | TechN/Heatkiller Blocks | HardwareLabs GTS & GTX 360 Radiators Corsair AX750 | Lian Li PC-O11 Dynamic XL | EVGA GeForce RTX2080 XC @2055MHz | Sabrant Rocket Plus 1TB Sabrant Rocket 2TB | Samsung 970 Evo 1TB | 2x ASUS ROG Swift PG279Q | Q Acoustics 2010i | Sabaj A4 Link to comment Share on other sites More sharing options...
Shaunr Posted November 16, 2014 Author Share Posted November 16, 2014 Well... maybe, I'm not sure. Unless it injects into the boot process like a bootkit or hypervisor/BIOS rootkit you won't have the ability to dump BSOD information before the system has fully booted. Hmmm. Well, window still seems to be getting past the startup, and there's no BSOD, but I jsut got this, and I've never seen it before. maybe it has to do with the BSOD? Link to comment Share on other sites More sharing options...
hornedturtle Posted November 16, 2014 Share Posted November 16, 2014 (edited) On line 1317 there is a typo causing the crash. I assume the p before UserData Edit: in other words your computer may contain a virus. Do scans in safe mode or reinstall the OS to be safe Edited November 16, 2014 by hornedturtle Link to comment Share on other sites More sharing options...
Shaunr Posted November 16, 2014 Author Share Posted November 16, 2014 (edited) On line 1317 there is a typo causing the crash. I assume the p before UserData Edit: in other words your computer may contain a virus. Do scans in safe mode or reinstall the OS to be safe damn. Do I really need to do the scan in safe mode though? EDIY: I am currently using malwarebytes in a normal windows session and it has already found 155 infected files. damn lol. myabe it is viruses causing the startup issues Edited November 16, 2014 by playaindahood Link to comment Share on other sites More sharing options...
hornedturtle Posted November 16, 2014 Share Posted November 16, 2014 It has infected system32 files which means it might be better to reinstall the os and hope it doesn't linger Link to comment Share on other sites More sharing options...
Shaunr Posted November 17, 2014 Author Share Posted November 17, 2014 It has infected system32 files which means it might be better to reinstall the os and hope it doesn't linger but I removed all those viruses... is there a chance that all is good now? Link to comment Share on other sites More sharing options...
hornedturtle Posted November 17, 2014 Share Posted November 17, 2014 It has infected system32 files which means it might be better to reinstall the os and hope it doesn't linger but I removed all those viruses... is there a chance that all is good now?Hard to say without looking. Link to comment Share on other sites More sharing options...
Shaunr Posted November 17, 2014 Author Share Posted November 17, 2014 It has infected system32 files which means it might be better to reinstall the os and hope it doesn't linger but I removed all those viruses... is there a chance that all is good now? Hard to say without looking. Ok, well lets say I keep getting BSOD... what can I do without reinstalling the OS. Link to comment Share on other sites More sharing options...
hornedturtle Posted November 17, 2014 Share Posted November 17, 2014 It has infected system32 files which means it might be better to reinstall the os and hope it doesn't linger but I removed all those viruses... is there a chance that all is good now? Hard to say without looking. Ok, well lets say I keep getting BSOD... what can I do without reinstalling the OS. Since it has already altered system files not much. You could try a system restore, or manually go threw all the files on your computer and remove the malicious code manually. Link to comment Share on other sites More sharing options...
Shaunr Posted November 17, 2014 Author Share Posted November 17, 2014 It has infected system32 files which means it might be better to reinstall the os and hope it doesn't linger but I removed all those viruses... is there a chance that all is good now? Hard to say without looking. Ok, well lets say I keep getting BSOD... what can I do without reinstalling the OS. Since it has already altered system files not much. You could try a system restore, or manually go threw all the files on your computer and remove the malicious code manually. Damn. is there a program that can help me go through the files and tell me which system files need to be fixed? Link to comment Share on other sites More sharing options...
hornedturtle Posted November 17, 2014 Share Posted November 17, 2014 It is safe to delete the igfxsrvc.exe file in the system32 folder (the one showing the problem). As for the rest google it. Look to see if the file size is different to what it should be. Googling the filename should provide the information you need. As for finding hidden code I haven't done enough dabbling in it to give you a good solution. Link to comment Share on other sites More sharing options...
sivispacem Posted November 17, 2014 Share Posted November 17, 2014 There are guides to making system recovery disks on the MS website. I'd download the legit ISO of your OS from the Microsoft website, burn it to a DVD and do a system repair install. Then scan with AV after the repair is completed. hornedturtle and Shaunr 2 AMD Ryzen 5900X (4.65GHz All-Core PBO2) | Gigabye X570S Pro | 32GB G-Skill Trident Z RGB 3600MHz CL16 EK-Quantum Reflection D5 | XSPC D5 PWM | TechN/Heatkiller Blocks | HardwareLabs GTS & GTX 360 Radiators Corsair AX750 | Lian Li PC-O11 Dynamic XL | EVGA GeForce RTX2080 XC @2055MHz | Sabrant Rocket Plus 1TB Sabrant Rocket 2TB | Samsung 970 Evo 1TB | 2x ASUS ROG Swift PG279Q | Q Acoustics 2010i | Sabaj A4 Link to comment Share on other sites More sharing options...
Shaunr Posted November 17, 2014 Author Share Posted November 17, 2014 (edited) There are guides to making system recovery disks on the MS website. I'd download the legit ISO of your OS from the Microsoft website, burn it to a DVD and do a system repair install. Then scan with AV after the repair is completed. Awesome, I didn't know you could download the OS from their website. do you know if I need my serial for a system repair install? i dont have the serial anymore. I know, probably not very smart... Edited November 17, 2014 by playaindahood Link to comment Share on other sites More sharing options...
sivispacem Posted November 17, 2014 Share Posted November 17, 2014 You won't need the serial for system repair AFAIK. Shaunr 1 AMD Ryzen 5900X (4.65GHz All-Core PBO2) | Gigabye X570S Pro | 32GB G-Skill Trident Z RGB 3600MHz CL16 EK-Quantum Reflection D5 | XSPC D5 PWM | TechN/Heatkiller Blocks | HardwareLabs GTS & GTX 360 Radiators Corsair AX750 | Lian Li PC-O11 Dynamic XL | EVGA GeForce RTX2080 XC @2055MHz | Sabrant Rocket Plus 1TB Sabrant Rocket 2TB | Samsung 970 Evo 1TB | 2x ASUS ROG Swift PG279Q | Q Acoustics 2010i | Sabaj A4 Link to comment Share on other sites More sharing options...
Shaunr Posted November 19, 2014 Author Share Posted November 19, 2014 You won't need the serial for system repair AFAIK. Thanks for the info, but I'm thinking I may not even need to fix my system. yesterday was the first day that I started up my computer after removing the viruses and turning it off for the night. When it booted up it hung on displaying the desktop- something that has happened before. I just restarted the computer and it booted up all the way, but I got a window pop up saying there was a problem starting up this "conduit" dll. pretty sure that's a good sign, as I'm pretty sure that conduit dll belongs to the conduit search bar or whatever that adware is called. everything else loaded normally, so I have a good feeling everything is alright now, and I just need to delete whatever is trying to run that dll that gives me the error message. Link to comment Share on other sites More sharing options...
hornedturtle Posted November 19, 2014 Share Posted November 19, 2014 Conduit search bar.....I have no words... Can you give a more detailed description of the error message? If not http://answers.microsoft.com/en-us/protect/forum/protect_scanner-protect_scanning/run-dll-error-messagebackground-containerdll/49612202-667e-4a71-8e9a-d02161d8bc19 Shaunr 1 Link to comment Share on other sites More sharing options...
Shaunr Posted November 19, 2014 Author Share Posted November 19, 2014 Conduit search bar.....I have no words... Can you give a more detailed description of the error message? If not http://answers.microsoft.com/en-us/protect/forum/protect_scanner-protect_scanning/run-dll-error-messagebackground-containerdll/49612202-667e-4a71-8e9a-d02161d8bc19 Yes! That's the message. And yeah, that conduit crap is terrible. whoever created it needs to be hung by the testicles. Anyway thanks for showing me that thread. I got the tool and removed the container dll along with other autostart things that were linked to something deleted. really great tool. Thanks again! Link to comment Share on other sites More sharing options...
Shaunr Posted November 22, 2014 Author Share Posted November 22, 2014 Well, unfortunately I'm still having problems starting up. I dont get BSOD anymore, but every time I boot up my PC after it is off for 5+ hours, something stops me from completely starting up, until I restart. Never have I had startup issues twice in a row though. I'm prepared to do a system repair if necessary, but I'd like to find out exactly what the problem is, just in case. Today I got this error message when starting up Link to comment Share on other sites More sharing options...
hornedturtle Posted November 22, 2014 Share Posted November 22, 2014 Yeah. That is the worst case scenario. It has infected your hardware which means your computer is next to completely f*cked. Take it to a computer shop and take a picture of this error message and hope they can fix it (depending on the computer it might be cheaper to buy a new computer.) Link to comment Share on other sites More sharing options...
Shaunr Posted November 22, 2014 Author Share Posted November 22, 2014 Yeah. That is the worst case scenario. It has infected your hardware which means your computer is next to completely f*cked. Take it to a computer shop and take a picture of this error message and hope they can fix it (depending on the computer it might be cheaper to buy a new computer.) It can't be that bad, can it? My pc is currently running fine right now. It just has problems after turning it off for several hours, and then booting again. All my hardware is working perfect right now, except for the usb on the motherboard, which fried several months ago, so I bought a pci-e usb card Link to comment Share on other sites More sharing options...
sivispacem Posted November 22, 2014 Share Posted November 22, 2014 Please don't listen to the deeply unhelpful scaremongering above. Contrary to popular belief, malware does not infect hardware. The closest you get to that is having a particularly nasty strain of malware write code to the Master Boot Record, and even then you can fix it by simply zero-filling the hard drive and reinstalling your OS. Conduit is not even malware- it's adware. WerFault is Windows' inbuild error log reporting application. It looks to me like your random and arbitrary deleting of system components on poor advice from other posters in the thread has basically broken the error reporting system which is probably what is causing your machine to hang intermittently. The igfxsrvc.exe you were instructed to delete is part of the Intel Common User Interface, used for driver debugging by the on-chip GPU. The initial error involving that executable looks to be a memory allocation bug that's probably entirely unrelated to the Conduit. This may also have been causing the blue-screen errors but probably could have been fixed by reinstalling your chipset drivers. You need to do a system repair and reinstall your Intel chipset drivers. And stop listening to people who tell you to randomly and arbitrarily delete files from System32. - hornedturtle- can I please ask that you refrain from giving technical advice? Shaunr 1 AMD Ryzen 5900X (4.65GHz All-Core PBO2) | Gigabye X570S Pro | 32GB G-Skill Trident Z RGB 3600MHz CL16 EK-Quantum Reflection D5 | XSPC D5 PWM | TechN/Heatkiller Blocks | HardwareLabs GTS & GTX 360 Radiators Corsair AX750 | Lian Li PC-O11 Dynamic XL | EVGA GeForce RTX2080 XC @2055MHz | Sabrant Rocket Plus 1TB Sabrant Rocket 2TB | Samsung 970 Evo 1TB | 2x ASUS ROG Swift PG279Q | Q Acoustics 2010i | Sabaj A4 Link to comment Share on other sites More sharing options...
hornedturtle Posted November 22, 2014 Share Posted November 22, 2014 The file in question is a non essential system file which is commonly used to hide malware Link to comment Share on other sites More sharing options...
sivispacem Posted November 22, 2014 Share Posted November 22, 2014 The file in question is a non-Microsoft, Intel-signed chipset driver. There's no evidence that malware was present in it so deleting it on the basis that malware sometimes uses that name is really very, very bad advice. Svchost.exe is probably the most common given name for advanced PE malware but you don't go advising people delete that. Shaunr 1 AMD Ryzen 5900X (4.65GHz All-Core PBO2) | Gigabye X570S Pro | 32GB G-Skill Trident Z RGB 3600MHz CL16 EK-Quantum Reflection D5 | XSPC D5 PWM | TechN/Heatkiller Blocks | HardwareLabs GTS & GTX 360 Radiators Corsair AX750 | Lian Li PC-O11 Dynamic XL | EVGA GeForce RTX2080 XC @2055MHz | Sabrant Rocket Plus 1TB Sabrant Rocket 2TB | Samsung 970 Evo 1TB | 2x ASUS ROG Swift PG279Q | Q Acoustics 2010i | Sabaj A4 Link to comment Share on other sites More sharing options...
Shaunr Posted November 22, 2014 Author Share Posted November 22, 2014 (edited) The file in question is a non-Microsoft, Intel-signed chipset driver. There's no evidence that malware was present in it so deleting it on the basis that malware sometimes uses that name is really very, very bad advice. Svchost.exe is probably the most common given name for advanced PE malware but you don't go advising people delete that. Thanks again for your advice. I will be doing a system repair and reinstalling my intel drivers asap. Also can I reinstall my chipset drivers by uninstalling them through the driver manager and then rebooting or do I need software? I tried google searching a guide but I cant seem to find a clear guide Edited November 22, 2014 by playaindahood Link to comment Share on other sites More sharing options...
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