brian b no longer blaming console freezes on connection

[modnation]

just hardware this time

 

Rockstar Support Answer

If you are experiencing issues with your console freezing during play, please try the following.

Xbox 360: Try clearing your Xbox cache. This is a great first step to solve many issues when playing on Xbox 360. In the event that does not work, try reinstalling the game.

PS3: On PS3, you'll want to delete the Game Data for GTA V. This will remove the latest update and allow it to reinstall. From there, if you are still experiencing problems, follow the instructions at the link above and delete the install data instead. This will allow you to reinstall the game.

If after reinstalling there are still issues with freezes, try reinstalling from a friend's disc when possible as there may be issues with the install disc such as scratches or smudges. You can also try to clean the disc with a soft cloth.

Finally, try playing on a friend's console if possible with your profile. If you are able to play on that console, there may be a console hardware problem on your device.

If none of these methods work for you, please submit a request to our support team for one on one assistance if you have not already. This allows our team to gather direct information about your console and account and offer individual troubleshooting assistance.

Brian B7 minutes agoShare Report

 

 

[speedosausage]

What a load off bullcrap, everyone has their consoles freezing up.

[Thr33X]

So everyone apparently has hardware issues with their consoles, despite the fact that it's happening on two different consoles and that of all the games I have on my PS3 downloaded and all the disc based games I play, GTAO is the only one which freezes and/or times out connection on me?

 

Brian B's got all the answer doesn't he?

[GroundZero]

Rockstar is just buying time by telling that it's our consoles' fault, until they can fix it.

[LambentBunny]

A whole lobby froze last night so I guess a lot of us have hardware issues they need to acknowledge it's them and not us

[Franceska]

Oooooooooooh so that's why someone on the other side of the world froze, and someone else on the other-other side of the world froze too, along with half the lobby at the same time as they did? Okay. Thanks Brian. Makes sense.

[I3AZZAI2]

> may be a console hardware problem on your device

OMG BRIAN B IS SUCH A f*ckING RETARD HYPROCRITE THINKS THAT ALL THE PROBLEMS ARE CONSOLE RELATED BUT IT ISN'T ITS JUST R*s sh*tTY GAME

Seriously guys, he's just giving out troubleshooting advice as there's really nothing else he can do. Give him a break.

Edited April 3, 2014 by I3AZZAI2

[LuapYllier]

That isn't blaming hardware. He is blaming the quality of the software install. This game is so close to maxing out the abilities of this generation console that everything likely needs to be perfect in order for smooth operation...unlike most of the other games.

 

Though I do still believe it is something in the patch coding.

[ExMaj]

I actually got a response From R* support, check this bullsh*t out: (PS: i bought the ps3 as a bundle with gta 5 so brand fukin new)

Cartmaj

March 19, 2014 16:31

I didn't have any issues with my ps3 before, it's actually new i bought it just to play gta on it, but recently after the 1.11 patch, it's keeps freezing entirely while playing gta online, i have to do a hard reset to my ps3 and get back online again hoping that no progress was lost or data.

 

Vincent R.

last Tuesday at 03:10

Hello Cartmaj,

Thanks for contacting Rockstar Support.

We're sorry to hear that you're having issues with GTA V on PS3. Below you will find some Console Troubleshooting steps which may help resolve the issue. These are the official troubleshooting steps provided by Sony on their support site:

Before troubleshooting, please check the following:
a. Turn the console off and on.
b. Unplug all power cords and accessories, and then plug them back in firmly. Make sure all connections are secure.
c. Update your console software.

1.) Clearing the Game Data Utility:
a. In the XMB home menu, go to (Game) > [Game Data Utility].
Important: Make sure you select [Game Data Utility]. Do NOT select [saved Data Utility], as this will delete all of your saved games files.
b. Highlight the game data utility file (i.e., name of a particular game you have been playing) you wish to delete.
c. Press the button and select [Delete].
d. Highlight "Yes" and press the button to confirm the deletion.
e. A message indicating the file is being deleted will appear.
f. A "Delete completed." message will appear once the file has been successfully deleted.
g. Once all of the files have been deleted, go back to the XMB home menu.
h. Reboot the game. You should be prompted to reinstall.

**Please note, if the game freezes during installation, please check the following article:
http://support.rockstargames.com/hc/en-us/articles/200195537-Freezing-during-GTA-V-installation-

2.) Ensure your PS3s firmware is up to date (settings > system update - on the main menu).

3.) Restore File System
If it is up to date then once again delete the game data.

Next follow the steps below:

a. Turn off Playstation®3.
b. Hold The power button down; The system will turn on and turn off once again.
c. Once the System has been shutdown, re-press you finger until you hear 2 consecutive beeps
d. When you hear the 2 beeps take finger off power button.
e. You will be prompted to plug in your controller via usb and then hit the PS button
f. The Recovery menu will pop up.
g. Select Restore File system
h. Repeat and Rebuild Database

4.) Disconnect your PS3 from the internet.
We have gotten reports that some players have been able to resolve their issues by disconnecting their console from the internet. It is possible that some freezes are related to some recent server outages that should be resolved shortly. If issues persist, disabling all internet connections on your console should prevent the game from attempting to access the servers. Obviously this is not ideal, but testing this should work at least for troubleshooting purposes, and should be resolved quickly.

5.) Clear save files.

Some crashes can be related to corrupted save data, especially crashes at a specific spot, or crashes on launch. The next step would be to isolate the save files, and see if launching without them remedies the issue. There are several ways of doing this:
a. Deleting all files in the Save Data Utility related to GTA V. Note: This method will result in permanent loss of data. If the game crashed the first time it launched, no valuable information is stored in here, so they may be deleted freely. If you already played the game for many hours, you may want to consider trying another method.
b. Backing up all Save Data Utility files on an external device before deleting all files as described above.
c. Possibly the simplest method, and one that also might isolate other potential issues would be to test the game from a brand new PSN ID/Profile. The save files for PS3 games are tied to a specific user. Launching from a new user should cause the game to pull from a brand new pool of files.

6.) Install the game to a new section of the Hard Drive.
Another possible troubleshooting step would be to attempt to install the game to a new section of the hard drive. Typically, when installing, and reinstalling games, the system will attempt to reinstall over the same block of space on the HDD. While there is no function to manually force the game to install on a different block of space, there is one possible workaround that might force the game to install on a new section.

Basically, what we are going to do is uninstall the game, clear the cache, and then install some unrelated data to the Hard Drive, which should get installed to the block of space where GTA V was previously installing.

Please try the following:

· a. Uninstall the game from the Games and Apps folder. Delete everything related to GTA V that is not a save file.

· b. Clear the system cache, as was described above.

· c. Install about 7-8GB of unrelated content. If you have your console connected to the internet, the simplest thing here would be to download a bunch of demos from PSN. The content is unimportant, you never even have to play the demos, the point here is to just eat up some hard drive space, and when you reinstall GTA V, force the console to install the game to a section that was not previously used. If you do not have a a connection, installing 10-12 music CDs should use up enough space, although more might be needed. The idea here is to try to use up approximately the same amount of space as GTA V's install, which is about 8.5GB.

· d. Reinstall GTA V, and see if conditions improve.

7.) Test the game on a second console, or new hard drive.

This last step is potentially the trickiest step, depending on alternate hardware availability, but probably the most important step for determining the cause of major issues on any console. That step would be to test the disc on a separate console. If you have a friend or family member with a PS3, we strongly recommend installing the game on their console, and see if issues persist.

If you continue to have issues, please let us know the following:

· The model of your Playstation 3

· The size of your hard drive,

· How much free space is available

· The contents of any error code, if applicable. If possible, please submit a screen shot of any error messages, or give the presice wording of the error.

Please also provide us with a detailed summary of which of the above steps you were able to try, and details on what effects they had. Additionally, if you were able to try it in another console and the same issue occurred, please provide the model/HD size, etc. of the second system you tested the game on.

Once we receive this information, we will continue to investigate.

Best Regards,

Vincent.R

Edited April 3, 2014 by Cartmaj

[rockstarfanboy1987]

That isn't blaming hardware. He is blaming the quality of the software install. This game is so close to maxing out the abilities of this generation console that everything likely needs to be perfect in order for smooth operation...unlike most of the other games.

 

Though I do still believe it is something in the patch coding.

 

You sir are the deepest asslicker i have ver seen

[RAS_ZeroZ]

can't read that font color... at all.

[modnation]

I actually got a response From R* support, check this bullsh*t out: (PS: i bought the ps3 as a bundle with gta 5 so brand fukin new)

Cartmaj

March 19, 2014 16:31

I didn't have any issues with my ps3 before, it's actually new i bought it just to play gta on it, but recently after the 1.11 patch, it's keeps freezing entirely while playing gta online, i have to do a hard reset to my ps3 and get back online again hoping that no progress was lost or data.

 

Vincent R.

last Tuesday at 03:10

Hello Cartmaj,

Thanks for contacting Rockstar Support.

We're sorry to hear that you're having issues with GTA V on PS3. Below you will find some Console Troubleshooting steps which may help resolve the issue. These are the official troubleshooting steps provided by Sony on their support site:

Before troubleshooting, please check the following:

a. Turn the console off and on.

b. Unplug all power cords and accessories, and then plug them back in firmly. Make sure all connections are secure.

c. Update your console software.

1.) Clearing the Game Data Utility:

a. In the XMB home menu, go to (Game) > [Game Data Utility].

Important: Make sure you select [Game Data Utility]. Do NOT select [saved Data Utility], as this will delete all of your saved games files.

b. Highlight the game data utility file (i.e., name of a particular game you have been playing) you wish to delete.

c. Press the button and select [Delete].

d. Highlight "Yes" and press the button to confirm the deletion.

e. A message indicating the file is being deleted will appear.

f. A "Delete completed." message will appear once the file has been successfully deleted.

g. Once all of the files have been deleted, go back to the XMB home menu.

h. Reboot the game. You should be prompted to reinstall.

**Please note, if the game freezes during installation, please check the following article:

http://support.rockstargames.com/hc/en-us/articles/200195537-Freezing-during-GTA-V-installation-

2.) Ensure your PS3s firmware is up to date (settings > system update - on the main menu).

3.) Restore File System

If it is up to date then once again delete the game data.

Next follow the steps below:

a. Turn off Playstation®3.

b. Hold The power button down; The system will turn on and turn off once again.

c. Once the System has been shutdown, re-press you finger until you hear 2 consecutive beeps

d. When you hear the 2 beeps take finger off power button.

e. You will be prompted to plug in your controller via usb and then hit the PS button

f. The Recovery menu will pop up.

g. Select Restore File system

h. Repeat and Rebuild Database

4.) Disconnect your PS3 from the internet.

We have gotten reports that some players have been able to resolve their issues by disconnecting their console from the internet. It is possible that some freezes are related to some recent server outages that should be resolved shortly. If issues persist, disabling all internet connections on your console should prevent the game from attempting to access the servers. Obviously this is not ideal, but testing this should work at least for troubleshooting purposes, and should be resolved quickly.

5.) Clear save files.

Some crashes can be related to corrupted save data, especially crashes at a specific spot, or crashes on launch. The next step would be to isolate the save files, and see if launching without them remedies the issue. There are several ways of doing this:

a. Deleting all files in the Save Data Utility related to GTA V. Note: This method will result in permanent loss of data. If the game crashed the first time it launched, no valuable information is stored in here, so they may be deleted freely. If you already played the game for many hours, you may want to consider trying another method.

b. Backing up all Save Data Utility files on an external device before deleting all files as described above.

c. Possibly the simplest method, and one that also might isolate other potential issues would be to test the game from a brand new PSN ID/Profile. The save files for PS3 games are tied to a specific user. Launching from a new user should cause the game to pull from a brand new pool of files.

6.) Install the game to a new section of the Hard Drive.

Another possible troubleshooting step would be to attempt to install the game to a new section of the hard drive. Typically, when installing, and reinstalling games, the system will attempt to reinstall over the same block of space on the HDD. While there is no function to manually force the game to install on a different block of space, there is one possible workaround that might force the game to install on a new section.

Basically, what we are going to do is uninstall the game, clear the cache, and then install some unrelated data to the Hard Drive, which should get installed to the block of space where GTA V was previously installing.

Please try the following:

· a. Uninstall the game from the Games and Apps folder. Delete everything related to GTA V that is not a save file.

· b. Clear the system cache, as was described above.

· c. Install about 7-8GB of unrelated content. If you have your console connected to the internet, the simplest thing here would be to download a bunch of demos from PSN. The content is unimportant, you never even have to play the demos, the point here is to just eat up some hard drive space, and when you reinstall GTA V, force the console to install the game to a section that was not previously used. If you do not have a a connection, installing 10-12 music CDs should use up enough space, although more might be needed. The idea here is to try to use up approximately the same amount of space as GTA V's install, which is about 8.5GB.

· d. Reinstall GTA V, and see if conditions improve.

7.) Test the game on a second console, or new hard drive.

This last step is potentially the trickiest step, depending on alternate hardware availability, but probably the most important step for determining the cause of major issues on any console. That step would be to test the disc on a separate console. If you have a friend or family member with a PS3, we strongly recommend installing the game on their console, and see if issues persist.

If you continue to have issues, please let us know the following:

· The model of your Playstation 3

· The size of your hard drive,

· How much free space is available

· The contents of any error code, if applicable. If possible, please submit a screen shot of any error messages, or give the presice wording of the error.

Please also provide us with a detailed summary of which of the above steps you were able to try, and details on what effects they had. Additionally, if you were able to try it in another console and the same issue occurred, please provide the model/HD size, etc. of the second system you tested the game on.

Once we receive this information, we will continue to investigate.

Best Regards,

Vincent.R

wow

[ExMaj]

can't read that font color... at all.

fixed it.

[Franceska]

 

bla bla times new roman

wow

 

much text.

such Times New Roman.

very big.

wow.

Edited April 3, 2014 by Franceska

[RAS_ZeroZ]

My gta disc has been in the console since last september/october.. I pulled it out once and put it right back in. Getting daily freezes since the last game update

Edited April 3, 2014 by RAS_ZeroZ

[Hallgarth]

Brian B. I think the B stand's for Bulls**t.

[JohnDoe7125539271]

I wanna have a MMA fight with Brian B.

[Fallcreek]

So much hating on Brain B lol.

Most likely the patch was faulty when installed, which causes the lock ups. So maybe he is right, redownloading the patch isn't such a bad idea.

[modnation]

 

 

bla bla times new roman

wow

 

much text.

such Times New Roman.

very big.

wow.

 

yeah but my wow was in reference to all the sh*t they want you to do

[ExMaj]

 

 

 

bla bla times new roman

wow

 

much text.

such Times New Roman.

very big.

wow.

 

yeah but my wow was in reference to all the sh*t they want you to do

 

yea true mate, also didn't even try any of these sh*t, because i am 100% sure that the problem isn't caused by my console nor the software.

[modnation]

i gave deleting the patches and totally reinstalling the game a shot just in case, even though i know that the issue is on their end. after all that, it still freezes up and yet all of my other games work fine

[RAS_ZeroZ]

Most likely the patch was faulty when installed, which causes the lock ups. So maybe he is right, redownloading the patch isn't such a bad idea.

 

 

Has the code in the patch been altered since it's release?

[I3AZZAI2]

They just want you to test it in an environment where you know that the issue isn't one of those things since any of those issues stated could be a reason for your freezing or at least a reason for catalyzing the freezing. They don't know how to fix the problem that everybody is having, those are bigger fish to fry for bigger people. Most of you guys are just being assholes.

Edited April 3, 2014 by I3AZZAI2

[GTA Master 007]

I can see right through R* lies.

[Fallcreek]

They just want you to test it in an environment where you know that the issue isn't one of those things since any of those issues stated could be a reason for your freezing or at least a reason for catalyzing the freezing. They don't know how to fix the problem that everybody is having, those are bigger fish to fry for bigger people. Most of you guys are just being assholes.

Good point, they're generalized tips to troubleshoot lol.

[ExMaj]

They just want you to test it in an environment where you know that the issue isn't one of those things since any of those issues stated could be a reason for your freezing or at least a reason for catalyzing the freezing. They don't know how to fix the problem that everybody is having, those are bigger fish to fry for bigger people. Most of you guys are just being assholes.

huh?

[LambentBunny]

 

Nice me and about 25 friends got the same response too word for word how ironic

[brose_sfr]

I did this. worked fine for about a week. now I'm freezing about 3 times a night.

[customkingpimp]

I wonder how they would explain me and my buddy freezing last night at the same time while we were playing.

[Misanthrope Z]

leave it to the best devs to not properly test their sh*t and then blame the consumer when sh*t f*cks up