How bad is R* customer support?

[Pantherbullshark]

Shurod D., Mar 10 05:50 PM:
Hi MYNAME

If the Rockstar Cloud Services are unavailable, your character slots will be blank during a cloud outage but your characters have not been deleted. This is normal. Back out to Story Mode and re-enter GTA Online when Cloud servers are up again so your characters can load.
When exiting GTA Online, please pause the game and choose to return to Single Player. This will trigger a save and ensure that progress since the last auto-save is recorded. If you purchase items and immediately power the console off or exit through console system menus, those items may not be saved.

If you still believe you have experienced a loss of progress, please click Submit a Request at the top of this page and contact us. Be sure to provide:
Gamertag/PSN ID of affected account
Date/Time that the problem occurred

Detailed description of the problem (what is missing and how you know it's missing)
Kind regards

Alec..H

What? They can't even keep the same name in their automated responses? Seriously?
I won't even get started on why hey sent me this and what happened to it.

Edited March 29, 2014 by WBaker
unreadable

[AmbientZed]

f*ck your small black text and all it stands for!

[Odesza]

There are much worse.

[Biohazard Abyss]

I'm not reading that...

[drGiggless]

It depends on your definition of "bad".

 

[Mosin Nagant 91/30]

Are you f*ckin serious, guy?

[j0hn_d0e]

I'm not reading that...

 

Too many big small words ?

 

[GTA-Freak-Vi]

Give them a break. I'm sure they(Brian B) have gotten more than a million tickets since game release, it would be really complicated if the try to reply to everyone's problem

[Biohazard Abyss]

 

I'm not reading that...

 

Too many big small words ?

 

 

 

No, the text was tiny and black before he edited it. Hardly visible.

 

Still not reading it though cause kash kerds.

[xboxlive]

They are terrible, it's been over 2 months since i sent them a ticket and they still haven't replied

[am30]

More like how bad if the OP's post?

 

I have had no problems with Rockstar support so far. You have to appreciate that there is not one person waiting for your support ticket. You are only one of thousands of tickets they have to get through and prioritise, many of which I dare say are for inconsequential crap.

 

The OP clearly has not dealt with too many customer support services. Different names ain't nothing.

[AdmiralAmmunation]

It's not the worst, but it's pretty bad.

And I assume that there are bots 90% of the time because I only ever see like 3 responses from support, some of which have nothing to do with the ticket.

 

Not the WORDS, but it's pretty bad ATM.

[ArcadeWilliamz]

I was completely ignored by them and I'm still waiting for a reply.

Edited March 27, 2014 by Willstig998

[brose_sfr]

I've been trying to get a license plate reset for 3 months. they keep telling me it can't be done, yet I see Brian B telling people he's done it for them. so yeah, Rockstar support sucks out loud.

[Quien]

I've been trying to get a license plate reset for 3 months. they keep telling me it can't be done, yet I see Brian B telling people he's done it for them. so yeah, Rockstar support sucks out loud.

If you have a jail broken iphone I can help u out

[KimberJane]

Well have you seen how many tickets they get each day? Hundreds of thousands, so yeah I would say it's unlikely you'll get an instant reply from a human. I had to wait roughly four weeks for my plate reset.

[Spare Mango]

Yeah that sounds about right. Every response they gave me when my character accidentally reset to rank 1 has been around one month apart. But someday I'll get my rank back

 

or not, whatever

[Biggie Kaniff]

Shurod helped me yesterday, but it's some kind of bot right? Because right when I answered it sent me a message telling me to don't hesitate to contact them again etc etc.

 

Shurod reset my plate after like 3-4 days so I kinda like him anyway.

[Geisterfaust]

Support is awesome! There was a trouble with error "your current save file could not be loaded". Known issue for forums, but not for R*. I submitted a ticket on february 2nd, got response two days ago with nothing useful.

Same going on today: freezing issues since last patch and Brian B responding like it's hardware fault. Both on PS3 and box. At the same time.

 

My opinion, this topic should be pinned.

[Cwinny24]

Sent R* a ticket about my DLC's disapearing all the time. I have sent it at 16 februari...still got no response

 

<Titanic : its been 35 years meme>

[CarimboHanky]

well i have been in a constant battle with R* support over my bad sport timer being stuck, while they still havent solved my issue, everytime i send a reply in my ticket they respond back within 3-4 days, which is a decent time considering the amount of tickets they should receive on a daily basis.

[Juanfartez]

It all depends on the issue. If you are complaining about server errors, anything on their end, or general questions it will take forever. If you are reporting cheaters it takes as little as three days. That is until they give you the personal banhammer email sub account. Then they reply in 24 hours.

[customkingpimp]

I thought this was going to be a Rodney Dangerfield type joke "I gets no respect"

[KiTTYReCkless]

They're pretty bad. I had to call them over a dozen times and literally threaten to kill myself before they helped me.

 

 

Worked, tho.

[Odesza]

They're pretty bad. I had to call them over a dozen times and literally threaten to kill myself before they helped me.

 

You are one pathetic person lol.

Edited March 27, 2014 by Odesza

[am30]

They're pretty bad. I had to call them over a dozen times and literally threaten to kill myself before they helped me.

 

 

Worked, tho.

 

You need help.

[SFBryan18]

Yunoell March 19, 2014 18:12

Hello SFBryan18,

Thank you for contacting R* Games Support.

We deeply apologize that you've encountered an issue with GTA Online. We have seen a few reports of those missing progress and are looking into this. While we cannot guarantee a replacement of any missing items we can further investigate this to see what can be done.

Please provide the following information for our Social Club Admin team to investigate this:

-Console/Platform:
-PSN/360 Name:
-When you attempted to load the game at any point were you given any error message?
-Screenshots of any error:

We deeply apologize for any inconvenience this may have caused you. For the latest information related to GTA: Online status updates, please subscribe to:

http://support.rockstargames.com/hc/en-us/articles/200426246

Cheers,
R*

 

I replied, and a week later have not heard back.

Edited March 27, 2014 by SFBryan18

[hugh750]

i've used rockstar support before about 4 times and the last time involved getting gifted an insane amount if money (which was most likely glitched) they removed it pretty quickly.

[Fail_At_GTA]

The only thing worse than Rockstar Support is being on the highway far from a gas station when you had 10 burritos, a coffee, you're sick, and you have the runs and its a really bumpy road.

[helresa]

Take two did say they were looking at improving the support, I suspect they underestimated just how many tickets they would receive and are completely swamped, this is why a lot of the time they just give out an automated response. I also don't think there ticketing system is that Good as tickets seem to get left unanswered, they should be flagged if not responded to within afew days