Lost progress? Send a support ticket

[disposeablehero]

I hope everyone complaining is sending a ticket to R support, that is the only way they know the scope of the issue, it takes 5 mins. The forums is not the offivial place to get help from R.

[blk95ta]

I hope everyone complaining is sending a ticket to R support, that is the only way they know the scope of the issue, it takes 5 mins. The forums is not the offivial place to get help from R.

 

link to create support ticket?

[-TommyVercetti-]

PUT A LINK OF THE SENDING TICKET sh*t?? Rather than just saying "send a ticket"

[JoeCarr]

Yeah, because they'll really read through 5,000,000 tickets...

f*cking sheeple... they'll work it out via time spent online via social club or they'll just provide a blanket bonus like double xp weekend or half price shopping...

[AJ Lee]

I sent a ticket, you get a generic reply. I'll save everyone the trouble.

 

 

AJ-Lee,

Thank you for contacting R* support.

We are aware of these types of issues with GTA Online, and we are currently working on a title update for both PlayStation 3 and Xbox 360 to address commonly reported issues with GTA Online. We hope to have it out for download as soon as tomorrow.

Please subscribe to this article to receive an automatic email notification whenever there are updates:
http://support.rockstargames.com/hc/en-us/articles/200426246--Updated-5-30-PM-ET-10-1-13-GTA-Online-Launch-Status-Latest-Updates-

As new issues are identified, we will be continuing to keep that article and our entire knowledge base up to date.

 

 

This was BEFORE the update, hence the "update tomorrow" which obviously didn't fix it.

Edited October 5, 2013 by AJ Lee

[disposeablehero]

PUT A LINK OF THE SENDING TICKET sh*t?? Rather than just saying "send a ticket"

You too much of a reaterd to find the damn support site yourself? What is it with people today too incompetent can;'t do anything themself moron?

[disposeablehero]

Yeah, because they'll really read through 5,000,000 tickets...

 

f*cking sheeple... they'll work it out via time spent online via social club or they'll just provide a blanket bonus like double xp weekend or half price shopping...

Another moron, The more people who report the issue it will give an idea the scale of the isssue. I work in IT, and people reporting the issues timely is always key for support. Friggin idiot community here.

[JoeCarr]

 

Yeah, because they'll really read through 5,000,000 tickets...

 

f*cking sheeple... they'll work it out via time spent online via social club or they'll just provide a blanket bonus like double xp weekend or half price shopping...

Another moron, The more people who report the issue it will give an idea the scale of the isssue. I work in IT, and people reporting the issues timely is always key for support. Friggin idiot community here.

 

You work for support? Figures...

 

What? They don;t know theres an issue yet? They f*cking released a statement saying they knew there was an issue you sodding moron... typical support desk response that...

[Nurros]

I posted a ticket and this is what they told me

 

 

 

 

We have released a Title Update today that may resolve your issue. To download the Title Update, reboot your console and launch the game while connected to the Internet. For the list of fixes, see:

http://support.rockstargames.com/hc/en-us/articles/200428787--October-4-2013-GTA-V-Title-Update-1-02-Notes

If you are still experiencing any problems after applying the update, or if you believe you are incorrectly receiving this message and still need assistance, please respond to this email to assign the ticket back to us. We will do our best to resolve any remaining issues as quickly as possible. In the meantime, please check out our knowledge-base to see if we are already working on the problem you’re reporting:

http://support.rockstargames.com/hc/en-us/categories/200013306

In particular, we will be continuing to provide updates on the status of Grand Theft Auto Online launch issues on this page, where you can subscribe for automatic email notifications whenever there is news:

http://support.rockstargames.com/hc/en-us/articles/200426246

If you experienced loss of online rank, items, apartments, and/or cash balance due to server instability during the first few days of launch, rest assured that we will be working as quickly as possible to address these issues on our back-end. At this time, you do not need to do anything further and you can continue playing in the meantime. For updates, please subscribe to:

http://support.rockstargames.com/hc/en-us/articles/200435267

Please note that our Technical Support Representatives do not have further information at this time about lost data for individual accounts, and are not currently able to restore progress. We apologize in advance for any inconvenience this may cause, and recommend subscribing to the article for all updates about restoration.

Hope to see you Online and thanks for your patience through this launch,

R* Support

[trebia]

give the address to damn ticket submiter

[Nurros]

for those of you too lazy to google rockstar support here is the link to the site http://support.rockstargames.com/hc/en-us

Edited October 6, 2013 by Nurros