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  • 0
Jericho freeman

Cell phone internet glitch after the "Minor turbulence" missio

Question

Jericho freeman

I've encountered a serious glitch in the game. When I try to access the internet, it kicks me out of the cell phone menu, makes the interface (minimap, health bar, etc.) disappear and I can no longer use the SWITCH function. Reloading the game fixes things until I try to use the internet again, and then it glitches again.

 

I've managed to pinpoint exactly when the game starts to glitch in my case, it happens right after the "minor turbulence" mission. I can access the internet just fine at any point before or during the mission, however soon as I finish it, it starts to glitch. In one instance I've finished the mission with the internet page open, waited for the "mission complete" screen to disappear, closed the internet and the next time I tried to open it, it still glithed.

I've also found out that the glitch only happens when trying to access the home page. Accessing the internet via an alternative route, such as the Ammu-Nation update emails works just fine and allows you to browse any page provided you know the address. However soon as you try to click the homepage it locks you out all the same.

That leads me to believe that the glitch is caused by a news update of the homepage related to the aforementioned mission.

 

I've tried many things to fix this. Reloading an older save and re-doing the mission, reloading an older save and making another save, failing a checkpoint, not failing a checkpoint, accessing the net during the mission, not accessing the net during the mission, clearing the Xbox cache, re-installing the GTA V install disc, moving the save file on a different storage device, playing on a different console and nothing has worked.

The issue must be either with the game or with my disc. I've bought the collector's edition of the game at my local game retailer and my disc has no visible damage on it so it can only be a factory screw up. But I’m fairly certain it's a glitch in the game.

 

I would like to know if there are any fixes or workarounds that don't involve re-starting from scratch. Thank you in advance A.K.

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WRATH_OF_POWER

Got another response for the R* Tech Support Team:

Rockstar: Hi

Their have been a recent title update to your game. if you are still having the same issue please contact us again with full detail of the issue

Kind regards

Alec..H"

Me: "
Hi Alec..H

After installing Ver. 1.10, the Cell Phone Bug is still persisting.

Still not fixed as yet.

Single Player and Online.

If I Replay a Single Player Mission and access the Internet via Cell Phone, it works fine.

But when playing my current game and online, the Bug returns.

Thank you.

Rockstar: "Hi

We are working on a fix for this bug and we appreciate your patience. You will be informed as to when this will be fixed.

Kind regards

Alec..H"

Edited by (OO)SKYLINE(OO)

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handsomeb

Registered to document my experience with this glitch as well as the lack of support. Stuck at 85.7% completion, everything works fine until completion of "Re-uniting the family", at which point going to the eyefind homepage will break internet and the phone. I can go back to earlier save files without the glitch, but completion of this mission eventually leads to this glitch every time.

 

I registred a ticket with Rockstar support january 25th, and had given up on getting a response by now. But last evening a response came, after 1 month.

 

My original comment:

 

handsomeb, Jan 25 07:53 PM:

After completion of the single payer mission "re-uniting the family" opening the internet application on the in game mobile phone will break the mobile: no phone apps open and internet is unavailable. It is therefore impossible to access stocks markets, buy cars etc.

Starting from older save files before the glitch appear makes everything will work up until completion of the same mission ("re-uniting the family"), when the glitch will reappear every time. It is therefore impossible to progress story mode beyond this mission without corrupting the save file.

 

 

RS reply:

 

Shurod D., Feb 24 05:23 PM:

Hi handsomeb

support do not have an answer to the game play question you have. If you are having a technical issue with your game, we will be able to assist you with getting the game working. However, I can recommend that you consult with some gaming websites such as IGN.com, Gamefaqs.com or Gamespot.com, just to name a few along with the R* community forums at http://support.rockstargames.com/hc/communities/public/topics.

Their also has been a recent title update that may have resolved your issue. the following link is to what the update was about http://support.rockstargames.com/hc/en-us/articles/201672037 If you have any further questions feel free to contact us again

Kind regards

Alec..H

So basically the reply is "we have no idea, please go away"...

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ViceCityStalker

Alec H gets around....atleast he didn`t say cheers at the end!

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sixstrings

 

 

 

 

I got the exact same reply today. I am pissed to say the least. I want my money back or something.

Mine glitches out after the Third way last mission. Over 100 hours into this game, did everything right, and then at the end it glitches out and I can't enjoy my money, buy cars, etc, etc.

I'm amazed this is allowed to continue without a fix. I will NEVER buy another Rockstar product as long as I live and have been telling all the gamers I know this story so they will think twice about purchasing their shoddy product in the future.

So basically the reply is "we have no idea, please go away"...

Edited by sixstrings

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WRATH_OF_POWER

support do not have an answer to the game play question you have. If you are having a technical issue with your game, we will be able to assist you with getting the game working. However, I can recommend that you consult with some gaming websites such as IGN.com, Gamefaqs.com or Gamespot.com, just to name a few along with the R* community forums at http://support.rockstargames.com/hc/communities/public/topics.

Kind regards

Alec..H

So basically the reply is "we have no idea, please go away"...

 

LOL! Really?!

 

R* can make a gigantically successful game yet can't fix their own issues...?

 

Consult gaming websites... Yeah cause a community of nerds / gamers / modders / hackers are really gonna fix the issue...

 

Even if we could, it is besides the point, you (R*) sold a product that does not function as how it is suppose to.

 

 

 

Hah! Such different answers and responses...

 

It's interesting to see what others have got.

 

Well hope R* keep to their word.

Edited by (OO)SKYLINE(OO)

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chrisscorsese88

I still haven't got a response on my ticket yet, but if I did, I'm sure Alec H would just say the same thing to me.

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handsomeb

So while I waited a month to get a reply to my original ticket getting a response to my follow up post only took 2 hours.

 

Me:

 

"I'm a bit surprised this is categorized as a game play question: The in game mechanics break at a certain point in a game. Your game has a bug which needs to be fixed.

The 1.10 title update did not solve the problem.

Refering me to gaming websites did confirm that this is an issue experienced by a lot of players though, and that it typically affects players with a very high game completion percent (ca 85 % or higher).

The bug is also referenced on your support page - it has been known since at least early october:

http://support.rockstargames.com/hc/en-us/articles/200193308--Updated-11-8-13-Interface-problems-when-selecting-Internet-from-the-cell-phone-in-GTA-V

but the last update to this support page was made over 3 months ago. Are you still investigating wether this is an issue? Are there any plans to fix this?"

 

RS:

 

"Hello,

Yes this is being investigated. We are currently working towards a solution. Please stay tunes on the Newswire for updated.

Regards,

Alec"

 

The status of my ticket is now changed to "Solved", but I'm far from convinced that this actually reflects the technical status of the bug.

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PyramidHead88

So there's a patch on Tuesday, right? What are the chances of it fixing this? I'm going with no.

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WRATH_OF_POWER

So there's a patch on Tuesday, right? What are the chances of it fixing this? I'm going with no.

Yeah, so the GTA V Business DLC Pack..?

 

Hopefully!

 

For now, I have started up a new Single Player Save Game, just to play online, so I can access the internet via phone / laptop.

 

Did the Prologue and Franklin's first mission with Lamar, just to get to his Safehouse and did a Save Game.

 

Then launch Online.

 

As my first Single Player Save Game still persist with this issue, until R* FIX IT!!!

Edited by (OO)SKYLINE(OO)

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DugFreez

I also filled out the form at "IGN has your back".

http://www.ign.com/articles/2014/01/22/ign-has-your-back

 

I would think this would be something they could help with. I would think if Rockstar knew IGN were interested in why this single player, game breaking bug hasn't been resolved and why their support staff continues to give different people different information....it might get Rockstar REALLY looking into getting this issue fixed.

 

I urge everyone esle with this issue to do the same. The more that bring up this GTA 5 Internet issue the better the chance is that they will look into it.

PS: On a side note...I have to say that all of these people posting "fixes" and "solutions" to this by just saying "start a new game and save and on-line is fixed" are just hurting the people who care about single player at all. There is no fix...there is no solution. What they are suggesting is a "work around" so you can play on-line and not be effected by this bug. If fixes nothing as far as the single player game is concerned. I'm sure they mean well...but they are just making false claims by calling it a fix.

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PyramidHead88

I filled out that form a couple of weeks ago but they never got back to me. I still think everyone else should giv it a go though.

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chrisscorsese88

Well it seems that my ticket finally got a reply, but it was the standard automatic reply.

Hello FarmerVerd514,


Thank you for contacting R* Games Support.

We're sorry to hear that you're having issues with one of our titles. Below you will find some Console Troubleshooting steps which may help resolve the issue. These are the official troubleshooting steps provided by Microsoft on their support site:

Before troubleshooting, please check the following:
1. Turn the console off and on.
2. Unplug all power cords and accessories, and then plug them back in firmly. Make sure all connections are secure.
3. Update your console software (this article from Microsoft details how to check if your console software is up to date http://support.xbox.com/en-US/xbox-360/system-updates/system-updates-info)

Clearing the System Cache:
1. Press the Guide button on your controller, go to Settings, and select System Settings.
2. Select Storage or Memory.
3. Highlight any storage device, and then press Y on your controller.
4. Select Clear System Cache.
5. When prompted to confirm storage device maintenance, select Yes.

Clearing the Game Data:
(Prior to clearing the game data, ensure that you back up any Save Data so it doesn't become deleted)
1. Press the Guide button on your controller, go to Settings, and select System Settings.
2. Select Storage or Memory.
3. Highlight any storage device, and then press A on your controller.
4. Select Games and Apps.
5. Scroll through the list until you find the game you want to clear the data, once you find it press A on your controller.
6. Delete any game related files which are not "save" files, if these files are deleted they cannot be recovered.
7. Once all of the files have been deleted, go back to the Xbox Dashboard Home.
8. Reboot the game.

If this is still happening let's try this on a second 360 to see if the same issue is occurring.

Cheers,

shurod

Support ticket: http://support.rockstargames.com/hc/en-us/requests/2014996

Edited by chrisscorsese88

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PyramidHead88

I've NEVER encountered technical support anywhere near this bad. It's staggering how unhelpful they are!

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chrisscorsese88

I've clearly told them that I (along with everyone else) already did all of their steps and it didn't work...

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PyramidHead88

So, has anyone got the update? Did it fix the glitch?

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PyramidHead88

HOLY sh*t!!! IT'S FIXED!!!!!! MY GAME WORKS!

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PyramidHead88

 

HOLY sh*t!!! IT'S FIXED!!!!!! MY GAME WORKS!

 

Really???? All I have to do is download the new patch and I am good to go? I never did SAVE the game with the glitch - I have a couple saves prior that the phone works fine with...Am I going to be OK???

 

Thanks again.

 

 

Should be. I downloaded the patch and completed the mission that usually triggers the glitch and it was fine. I've done a few missions since then and it's good!

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chrisscorsese88

I can confirm that my save is now patched as well. HUZZAHHH!!! :panic:

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PineboxFiller

I'm happy for you guys. Hopefully it's fixed for everyone and for good.

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WRATH_OF_POWER

HOLY sh*t!!! IT'S FIXED!!!!!! MY GAME WORKS!

I gotta check my older save game to see if it's patched with the fix.

 

Hope it is.

 

Thanks for that!

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PedoneRosso

Oh YES!

Finally! (hopefully...?)

 

So now:

can someone please point me in the direction of a forum thread where one can find the procedure to upload patches for people who don't connect their Xbox to the net?

 

THANKS in advance to any kindhearted forum user who knows the answer and replies to this noob request of mine.

 

 

 

(I think an answer to this question would be useful for others too, when present in this thread)

Edited by PedoneRosso

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Spuds725

I marked this problem as solved--- please post back and PM me if the patch does NOT fix this for someone.

 

Spuds

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sixstrings

Just to clarify for the newbies like me...

 

If i download and install the Business DLC pack, this IS the 1.11 patch? Or is this 2 different downloads?

 

Thanks

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PyramidHead88

Same download. The business pack is installed through 1.11

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WRATH_OF_POWER

HOLY sh*t!!! IT'S FIXED!!!!!! MY GAME WORKS!

+1

 

I can confirm!

 

After installing Update Ver. 1.11, the Cell Phone glitch is fixed!

 

Tested both Single Player and Online at the same time.

 

Used Franklin / Michael / Trevor and online character and it works.

 

Can access internet via cell phone / laptops, all works.

Edited by (OO)SKYLINE(OO)

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DugFreez

It is also fixed for me! :lol:

All of my saves were fine, but I couldn't do "Melt Down" or "A Starlet in Vinewood" without triggering the bug and breaking the internet. I dl the Business DLC pack when it was released, but hadn't had a chance to test it right away. So tonight I started the game and it prompted for a small update. I did that and then finished "A Starlete in Vinewood"....the internet still works afterwards. Whoo!

 

I'm so glad this was finally fixed, but it still boggles my mind as to why it wasn't mentioned in the 1.11 update notes and is still listed as "Updated 11/8/13: We have received a few reports about continued issues with selecting Internet on the cell phone even after the most recent TU, and are investigating this" on their official thread about the issue?

 

Out of couiosity and to be clear.....did anyone have a save where the internet WOULD NOT work for them and try that save after the 1.11 patch? I am just wondering if the patch fixed saves that were already showing the bug?

 

I always had my doubts that a bad save would ever get repaired...but for those that kept thrie broken saves, it would be nice if 1.11 did fix them.

If it did fix them...I wish I would have saved my save with the most progress (story wise), but it really wasn't too far ahead of "Melt Down" where mine was getting triggered. So I'm not really set back very far from where I was at one time.

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chrisscorsese88

Out of couiosity and to be clear.....did anyone have a save where the internet WOULD NOT work for them and try that save after the 1.11 patch? I am just wondering if the patch fixed saves that were already showing the bug?

 

I always had my doubts that a bad save would ever get repaired...but for those that kept thrie broken saves, it would be nice if 1.11 did fix them.

 

If it did fix them...I wish I would have saved my save with the most progress (story wise), but it really wasn't too far ahead of "Melt Down" where mine was getting triggered. So I'm not really set back very far from where I was at one time.

 

On my save that was broken, I already beat all the missions and saved after it got triggered. It's fixed now.

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sixstrings

I can confirm this new patch fixed the cell-phone glitch...

 

They sure make it clunky to d/l on an Xbox though...lol.

 

Anyway, thanks again to all you fine peeps for putting up with this newbie :)

 

Your help was very appreciated.

 

Thanks again everyone...

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astonmustang

It's nice to see that your Problems were solved, but this bug appeared a month ago on my own game. This happened after the update 1.11 (I'm not sure if it was before or after 1.12) and before 1.13. I was hoping 1.13 would fix that, but no...

 

I can't open the Internet and besides that I can't replay missions because the game asks me if I wan't to make a restore Point. If I continue then it keeps asking me over and over as long as I confirm.

If i leave the message, than I'm not able to move the character anymore.

Both Problems appeared at the same time.

 

The bugs and glitches in this game are really annoying. Rockstar should rather fix the issues in singleplayer instead of adding thousand of things to GTA Online.

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