Xbox 360 - Game Keeps Freezing on Franklin's 1st Mission

[cmck123]

Hello all once again. Just been off Xbox support and was talking to someone who was actually listening. It took a while to get him to understand what the problem was but when I mentioned this forum etc and many others having the same problem the conversation was on the right track.

 

Just a few important points from the conversation:

 

• The agent from MS said that they have got word from Rockstar and they have said they are aware of the problem
• He said Rockstar are trying to fix the problem
• Rockstar have not yet finalised the resolution of the problem
• The best thing to do unfortunately is wait for the problem to be resolved and keep an eye on the Xbox and Rockstar support pages
• Microsoft are collating all affected accounts (keep contacting them and telling them about this problem by providing your Gamertag)
• The agent also said that Microsoft's "Advocacy team (highest support) is working closely with Rockstar to fix the issue
• He finished off by saying "you can also give assurance to every out there experiencing this issue that we're working on this."

Although it doesn't fix the problem we are all having I just thought I would share this with everyone. The agent reiterated various times they are liaising with Rockstar to fix the problem. Fingers crossed

[SurgeryByQ2KillU]

I bought a xbox 360 slim around 2010, equipped with a 250 gb hard drive.

ive had serious problems like these as well. ive tried a few of these trouble shoot methods, theres one im going to try sometime this week when i can.

 

but um my xbox cant be accused of being too old, unless im confused with whats considered old.

 

my first encounter with this issue occurred in the intro gamplay, almost instantly when the explosion happened. i couldnt get passed this no many how many times i reinstalled it.

 

so i asked for help from rockstar support and i was then able to make it a bit further, still inthe intro gameplay, rushing to the getaway vehicle and i drove a little bit and it restarted.

 

so i restarted it again, and made it considerably compared to where i kept getting stuck at. i manage to complete the intro gameplay for franklin, and i was able to save the game. i have been able to free roam. i did the first mission and it restarted. i tried to complete again and was successful, but when i tried to do the mission for the lady marked with a question mark on the mini-map, it restarted 20 sec in or so. so i avoided that mission all together.

 

i have been able to hold up a couple different corner stores, and travel to mount chiliad, and ride the cable car down and up.

 

i then took a chance at the next mission for franklin, where you meet michael, i completed it and then i take control of michael and i have yet been able to go any further, with free roaming or the first mission for michael.

 

so im going to try another trouble shoot method and see how that works for me, and ill try and post the outcome here.

[orig-tominator]

Using Xbox without HDMI port (was replaced after RROD). Constant lockups/freezing 2 places, one in the first story at the bank, and dozens of times after starting to repo the motorcycle in the 2nd story). Tried installing on usb stick, did not help. Installed on my son's Black slim line newer XBox 360 and the game plays fine. this is clearly a game compatibility problem with the older white xbox 360's that don't have an hdmi port and not the disc's. It would be very easy for Rockstar to repro this.

Edited September 23, 2013 by orig-tominator

[Guchy2ndFloor]

I went from being able to play 40 mins to an hour before a random freeze, to literally 6 mins

 

2008 xbox, no hdmi and little patience.

[purplebunny]

Using Xbox without HDMI port (was replaced after RROD). Constant lockups/freezing 2 places, one in the first story at the bank, and dozens of times after starting to repo the motorcycle in the 2nd story). Tried installing on usb stick, did not help. Installed on my son's Black slim line newer XBox 360 and the game plays fine. this is clearly a game compatibility problem with the older white xbox 360's that don't have an hdmi port and not the disc's. It would be very easy for Rockstar to repro this.

These kinds of posts are maddening. If you bother to read any of the thread you just posted in you will notice these issues are not isolated to any particular model of 360 or PS3.

[elgribbo]

Registered just to post in this thread after basically having the identical problem as so many of you.

I cannot ever make it to Franklins House after losing the cops. Sometimes it freezes during the bank robbery, sometimes during the car theft, or anywhere between. But I can't get to a save point so I have to start over every time and its maddening.

 

I went through all the same steps...Installed the Install disc, played off disc 2..freezes..

Tried deleting it off the HDD, clearing system cache 3 times, reinstall. Freezes.

Did same thing but then installed the Play disc to a 16GB Sandisk USB stick. Freezes.

Installed the Install disc on one 16 USB stick and the play disc on a second USB stick. Freezes.

 

I realize that people across multiple models and even PS3s are having issues, but for informational purposes - I have a original launch day 360 from 2005. It was sent in for RRoD repair in 2009. Upgraded to 120GB drive in 2011. Have the white single antenna wireless adapter attached. No issues on any other games at all from Skyrim to that old Kameo game that came with it. I talked to a buddy of mine who also has an original launch 360 and he has zero issues.

 

Submitted a ticket to Rockstar but have yet to get a reply. Post #511 makes me feel a bit better, but it would be nice if Rockstar would publically post something about being aware of the issues.

Edited September 23, 2013 by elgribbo

[own2]

Hello all once again. Just been off Xbox support and was talking to someone who was actually listening. It took a while to get him to understand what the problem was but when I mentioned this forum etc and many others having the same problem the conversation was on the right track.

 

Just a few important points from the conversation:

 

 

• The agent from MS said that they have got word from Rockstar and they have said they are aware of the problem
• He said Rockstar are trying to fix the problem
• Rockstar have not yet finalised the resolution of the problem
• The best thing to do unfortunately is wait for the problem to be resolved and keep an eye on the Xbox and Rockstar support pages
• Microsoft are collating all affected accounts (keep contacting them and telling them about this problem by providing your Gamertag)
• The agent also said that Microsoft's "Advocacy team (highest support) is working closely with Rockstar to fix the issue
• He finished off by saying "you can also give assurance to every out there experiencing this issue that we're working on this."

Although it doesn't fix the problem we are all having I just thought I would share this with everyone. The agent reiterated various times they are liaising with Rockstar to fix the problem. Fingers crossed

 

Great to hear thanks for the update!

[tnkr]

 

Using Xbox without HDMI port (was replaced after RROD). Constant lockups/freezing 2 places, one in the first story at the bank, and dozens of times after starting to repo the motorcycle in the 2nd story). Tried installing on usb stick, did not help. Installed on my son's Black slim line newer XBox 360 and the game plays fine. this is clearly a game compatibility problem with the older white xbox 360's that don't have an hdmi port and not the disc's. It would be very easy for Rockstar to repro this.

These kinds of posts are maddening. If you bother to read any of the thread you just posted in you will notice these issues are not isolated to any particular model of 360 or PS3.

 

 

90% of the people with freezing issues only have issues on a non hdmi first generation Xbox 360 though

Edited September 23, 2013 by tnkr

[Maggot Army]

All you have to do to know that this is not just an older xbox problem is go and look at or follow the Rockstar Support Twitter page. The problems with the lockups/freezes are pretty widespread from old and new consoles....and the PS3's as well.

[purplebunny]

 

90% of the people with freezing issues only have issues on a non hdmi first generation Xbox 360 though

 

 

Have you been having technical issues with GTA V?

1. Yes - Game has problems installing, borderline / totally unplayable (PS3) (19 votes [6.46%])

    

2. Yes - Game has problems installing, borderline / totally unplayable (360) (25 votes [8.50%])

    

3. Yes - The game keeps freezing (PS3) (26 votes [8.84%])

    

4. Yes - The game keeps freezing (360) (50 votes [17.01%])

    

5. Not too bad - there are textures that pop in right in front of me though (either version) (32 votes [10.88%])

    

6. Not really, but the fans on my PS3 run faster and louder on this game (13 votes [4.42%])

    

7. Not really, but the fans on my 360 run faster and louder on this game (2 votes [0.68%])

    

8. Other problems (please post!) (51 votes [17.35%])

    

9. No problems at all! (76 votes [25.85%])

___________

 

Some actual, but by no means accurate, statistics for you to look at.

Edited September 23, 2013 by purplebunny

[purplebunny]

All you have to do to know that this is not just an older xbox problem is go and look at or follow the Rockstar Support Twitter page. The problems with the lockups/freezes are pretty widespread from old and new consoles....and the PS3's as well.

Support - "Try clearing Game Data and reinstalling. If that doesn't work and the disc is good - could be console problem."

 

It's nothing to do with the game at all, nope, couldn't possibly be a software issue, promise.

[ZSchwartz]

The game was restarted due to a problem with the storage device. Install the game on Flash drive USB 16GB 15MB/s read speed solves this problem?

Edited September 23, 2013 by ZSchwartz

[Maggot Army]

 

All you have to do to know that this is not just an older xbox problem is go and look at or follow the Rockstar Support Twitter page. The problems with the lockups/freezes are pretty widespread from old and new consoles....and the PS3's as well.

Support - "Try clearing Game Data and reinstalling. If that doesn't work and the disc is good - could be console problem."

 

It's nothing to do with the game at all, nope, couldn't possibly be a software issue, promise.

 

 

Yeah I know, I find that answer fairly amusing. I wish they'd just say, "Yeah we screwed up....now we shall fix it.

[Rheumatic Chimpanzee]

My 2007 360 red ringed 3 months ago and no fix would work. I got a 4gb slim and installed both discs on 32GB usb (cheap one, a Sandisk Cruzer- $19,99 at Walmart), been playing the whole week, I've played 5 hours straight Saturday through a terrible storm outside and it never froze once, also I don't get the popups they say you do when you install the play disc.

I didn't read all the pages, but did anyone try installing both discs on a USB?

Don't think it's a bad install because those would give you a unreadable disc error I believe.

[tnkr]

 

 

90% of the people with freezing issues only have issues on a non hdmi first generation Xbox 360 though

 

 

Have you been having technical issues with GTA V?

1. Yes - Game has problems installing, borderline / totally unplayable (PS3) (19 votes [6.46%])

    

2. Yes - Game has problems installing, borderline / totally unplayable (360) (25 votes [8.50%])

    

3. Yes - The game keeps freezing (PS3) (26 votes [8.84%])

    

4. Yes - The game keeps freezing (360) (50 votes [17.01%])

    

5. Not too bad - there are textures that pop in right in front of me though (either version) (32 votes [10.88%])

    

6. Not really, but the fans on my PS3 run faster and louder on this game (13 votes [4.42%])

    

7. Not really, but the fans on my 360 run faster and louder on this game (2 votes [0.68%])

    

8. Other problems (please post!) (51 votes [17.35%])

    

9. No problems at all! (76 votes [25.85%])

___________

 

Some actual, but by no means accurate, statistics for you to look at.

 

 

Ah ok. You're right

Didn't notice that poll. Thanks.

[Pyroman5]

Got a 16gb flash drive today and installed disc 2 on it. Works fine now

[shadowfunk]

I suggest in future tweets we all start using the hashtag #gtavbug

[own2]

Got a 16gb flash drive today and installed disc 2 on it. Works fine now

Which console did you have? And era?

[misfits138]

Got a 16gb flash drive today and installed disc 2 on it. Works fine now

May I ask what the max read speed on the drive is? You can test with this program. http://www.steelbytes.com/?mid=20

 

Both of my flash drives read a little over 20mbps.

Edited September 23, 2013 by misfits138

[jocxi]

 

Got a 16gb flash drive today and installed disc 2 on it. Works fine now

May I ask what the max read speed on the drive is? You can test with this program. http://www.steelbytes.com/?mid=20

 

Both of my flash drives read a little over 20mbps.

 

Did this work for you though? I am about to go buy a usb drive from best buy with a 29mb/s read speed

[Pyroman5]

 

Got a 16gb flash drive today and installed disc 2 on it. Works fine now

Which console did you have? And era?

Its a 60gb white fat xbox with an hdmi port. The flash drive is a cheap 10 dollar one from best buy.

[misfits138]

 

 

Got a 16gb flash drive today and installed disc 2 on it. Works fine now

May I ask what the max read speed on the drive is? You can test with this program. http://www.steelbytes.com/?mid=20

 

Both of my flash drives read a little over 20mbps.

 

Did this work for you though? I am about to go buy a usb drive from best buy with a 29mb/s read speed

 

No, this doesn't work for me no matter where I install the game.

[purplebunny]

Editor at Kotaku responded to my tweet, hopefully they'll update their article to include both consoles regardless of age/model. Glad this is getting some exposure.

 

EDIT: Still no response from R* support.

 

"@RockstarSupport I can't seem to find the article "How to tell you released a shoddy product' on your support page. Please help."

Edited September 23, 2013 by purplebunny

[TRRKKW0W]

I just fixed mine, xbox 360 SLIM 250gb

 

figured out the LIGHTING STORM on this exact same spot made my game crash, killed myself 3 times and skiped it

[elgribbo]

Editor at Kotaku responded to my tweet, hopefully they'll update their article to include both consoles regardless of age/model. Glad this is getting some exposure.

 

EDIT: Still no response from R* support.

 

"@RockstarSupport I can't seem to find the article "How to tell you released a shoddy product' on your support page. Please help."

 

 

 

I just scrolled through R*'s twitter feed...and everyone who says its freezing just gets the same 'try your disc in another console, if its a disc problem we can help' response which is total BS.

[purplebunny]

 

I just scrolled through R*'s twitter feed...and everyone who says its freezing just gets the same 'try your disc in another console, if its a disc problem we can help' response which is total BS.

 

At least this is getting some media coverage now. We can't be that much of a minority.

 

Also, Kotaku updated their article as per my message to the editor "One user said he contacted Xbox Live Support, which provided the following steps for addressing the issue. "It worked for me," he said, noting later his problems occurred on the later-model Xbox 360 Slim." Still not correcting the misleading title and content, and missing the fact the PS3 is having similar issues.

 

EDIT: It's also worth noting my 360 has only been off for approximately six hours in the past 48+, still running smoothly, so I don't think this is an overheating issue as some have suggested.

Edited September 23, 2013 by purplebunny

[DaMan5one8]

Day 7 and still can't repo this damn bike!?!?! I JUST WANNA PLAY THE DAMN GAME on my new, 10 month old slim, NOT OLD OR REFURBED, Xbox GTA teasing 360!?!?! I want to thank all of you that are actually reading this thread and trying to help each and everyone of us in this jam. The game is broken, but we are not and it is very nice to see how we can work together and try and get a resolution to this aggravating problem. Hopefully we will all be playing soon and chatting about are adventures in the game instead of what could be : (

[misfits138]

Going to try and use my 90 day limited warrenty through Rockstar, rather get a new copy from the source to rule out the data on the discs... can't play the f*cking game anyway and I'm done trying to force the game to work.

[purplebunny]

Going to try and use my 90 day limited warrenty through Rockstar, rather get a new copy from the source to rule out the data on the discs... can't play the f*cking game anyway and I'm done trying to force the game to work.

 

If you bought it at a chain-store such as GameStop, GAME, Walmart, Tesco, you can return it to a different store of the same franchise nearby, which should reduce the chance of you getting discs from the same batch. Worth a shot if you don't want to spend the extra money returning to R*.

Edited September 23, 2013 by purplebunny

[misfits138]

 

Going to try and use my 90 day limited warrenty through Rockstar, rather get a new copy from the source to rule out the data on the discs... can't play the f*cking game anyway and I'm done trying to force the game to work.

 

If you bought it at a chain-store such as GameStop, GAME, Walmart, Tesco, you can return it to a different store of the same franchise nearby, which should reduce the chance of you getting discs from the same batch. Worth a shot if you don't want to spend the extra money returning to R*.

 

Bought from Microsoftstore.com.

 

LOL WTF! Preordered the damn game from here for the 1600 MS points promo and recieved the coupon code today but when I click the link in the email I get

 

"We're sorry but Xbox Live 1600 Microsoft Points is currently out of stock and cannot be added to your cart. We apologize for any inconvenience."

 

When it rains it pours.

Edited September 23, 2013 by misfits138