S99 Posted June 27, 2013 Share Posted June 27, 2013 Hi i keep getting the blue screen error can u help me here is the problem details. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional information about the problem: BCCode: 109 BCP1: A3A039D8984A3593 BCP2: 0000000000000000 BCP3: 004D6E4DEE2C01B2 BCP4: 0000000000000101 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\062713-21918-01.dmp C:\Users\pc\AppData\Local\Temp\WER-39702-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Link to comment Share on other sites More sharing options...
Wolf68k Posted June 27, 2013 Share Posted June 27, 2013 We need details. When does it happen and how often? Laptop or desktop? What OS, including 32 or 64 bit? System specs? (cpu, ram, video card, wifi or ethernet connection) Upload the dump file Link to comment Share on other sites More sharing options...
S99 Posted June 28, 2013 Author Share Posted June 28, 2013 my specs are in my signature and its Windows 7 Home Prof. Service pack 1 its a desktop, Ethernet connection will upload the file tonight Link to comment Share on other sites More sharing options...
niyatj Posted July 6, 2013 Share Posted July 6, 2013 The simple methos is to analyze the minidump file using bluescreen view a small gui to analyze and show the exact reason of bluescreen ,most of the bluescreen is due to device driver,disk error and software mismatch you can use this software and can download it from Bluescreenview Link to comment Share on other sites More sharing options...
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