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GTA IV causes PC to turn off


MaryseDynasty

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MaryseDynasty

Hello, I don't know why, but I can barley game anymore. The settings are at low for all games, but the whole computer just shuts off after a certain amount of gameplay. Sims 3 can go for a few hours while L4D2 it shuts off almost as soon as I start playing; the GTA's shut it down after around 10 mins, Dead Island can go for around 5-ish, and like Sims, Saints Row The Third can go for a few hours. I'm thinking it may be my power unit, but Wolf68k has suggested Graphics Card or motherboard could be causing it aswell.

 

Windows 7 provides this lovely statemant everytime I turn the PC back on:

Problem signature:Problem Event Name:	BlueScreenOS Version:	6.1.7601.2.1.0.768.3Locale ID:	1033Additional information about the problem:BCCode:	124BCP1:	00000000BCP2:	86454024BCP3:	00000000BCP4:	00000000OS Version:	6_1_7601Service Pack:	1_0Product:	768_1Files that help describe the problem:C:\Windows\Minidump\111311-12012-01.dmpC:\Users\Name\AppData\Local\Temp\WER-33555-0.sysdata.xml

 

 

Inside the 111311-12012-01.dmp file:

********************************************************************************                                                                             **                        Bugcheck Analysis                                    **                                                                             ********************************************************************************WHEA_UNCORRECTABLE_ERROR (124)A fatal hardware error has occurred. Parameter 1 identifies the type of errorsource that reported the error. Parameter 2 holds the address of theWHEA_ERROR_RECORD structure that describes the error conditon.Arguments:Arg1: 00000000, Machine Check ExceptionArg2: 86454024, Address of the WHEA_ERROR_RECORD structure.Arg3: 00000000, High order 32-bits of the MCi_STATUS value.Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.Debugging Details:------------------BUGCHECK_STR:  0x124_AuthenticAMDCUSTOMER_CRASH_COUNT:  1DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULTPROCESS_NAME:  SystemCURRENT_IRQL:  0STACK_TEXT:  8d151cc4 82d08b2d 86454008 82d9f8c8 82d9f8c0 nt!WheapCreateTriageDumpFromPreviousSession+0x328d151ce4 82d09957 82d9f8c0 86454008 82d9f8f0 nt!WheapProcessWorkQueueItem+0x568d151d00 82cb4a6b 82d9f8c0 00000000 853dc020 nt!WheapWorkQueueWorkerRoutine+0x1f8d151d50 82e3ffda 00000001 a1694555 00000000 nt!ExpWorkerThread+0x10d8d151d90 82ce81d9 82cb495e 00000001 00000000 nt!PspSystemThreadStartup+0x9e00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19STACK_COMMAND:  kbFOLLOWUP_NAME:  MachineOwnerMODULE_NAME: hardwareIMAGE_NAME:  hardwareDEBUG_FLR_IMAGE_TIMESTAMP:  0FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRVBUCKET_ID:  0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRVFollowup: MachineOwner---------

 

 

 

Specs:

- System Type: x86 (32-bit) system

Motherboard:

- Manufacturer: ASUSTeK Computer INC.

- Model: M2N68-VM

- BIOS Manufacturer: American Megatrends Inc.

- BIOS Model: BIOS Date: 09/01/08 09:58:41 Ver: 08.00.14, version 0405

Processor:

- Model: AMD Processor model unknown (Triple Core)

- Clock Speed: 3200 MHz

- Socket & Cache(s): AM2, 1,536 KB L2 Cache

Memory:

- Size: 3,071 MB RAM

- Type(s): 2,048 MB RAM (DDR2-800 PC2-6400 400 MHz, DIMM), 2,048 MB RAM (DDR2-800 PC2-6400 400 MHz, DIMM)

Graphics Card:

- Model: ATI Radeon HD 5450

- Video Processor: ATI display adapter (0x68F9)

- Memory Size: -2,048 MB VRAM

- Driver: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap, version 8.892.0.0

Display:

- Manufacturer: ACER Corporation

- Model: ACER AL2016W

- Screen Resolution: 1024x768 (Normal 4:3 XGA)

- Color Depth: 32-bit

- Refresh Rate: 75 Hz

DirectX:

- Version: 11.0

Operating System:

- Name: Microsoft Windows 7 Home Premium

- Version: 6.1.7601

- Service Pack: Service Pack 1

Edited by MaryseDynasty
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nightwalker83

It is not the games nor programs that cause this they just react to a problem that already exists. Check the system information to make sure the amount of RAM, etc shown there matchs up what you know your computer has. If it doesn't then you have a leak.

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MaryseDynasty

Both of those tests are fine, and I checked the system info and RAM and others matches what I know I have.

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MaryseDynasty

That's what I was thinking when it started to happen, sucks because we are barely getting by confused.gif

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It may not be the PSU.

 

From personal experience I know that random freezes (like the one you described) on the Desktop, while nothing special is going on may be caused by RAM or MOBO issues. Sometimes the RAM sticks are slightly incompatible, breaking the dual channel mode of operation and causing random freezes. Can you open the case, check that both RAM stick are of the same game and tell us how many RAM slots you have?

If you have more then two slots, try moving one RAM stick to one of the other available slots.

If you have only two slots, remove one RAM module and try using your machine that way for some time. Later on you may put back the stick you removed and take out the other one. It's safe to say if you get no more crashes without one of the modules, you'll eliminate the suspect.

 

This is a fairly straight forward operation, just make sure to push back the plastic holders that keep the memory modules firmly in place. Also, if taking out the module, it's probably the best idea not to be wearing any clothes that have a high potential for gathering static electricity (like stuff made from wool). A good practice is to touch some metallic grounded surface prior to operation. Additionally, you may rest the RAM module in some sort of non-conductive container while you're doing the tests, anything not prone to static electricity will do.

 

I don't know your level of expertise, so just want to be more safe then sorry, didn't mean to talk down to you with any of this.

Edited by mkey82
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MaryseDynasty

I upgraded to 7, and that has stopped the desktop freezes.But now the game freezes have taken over Dead Island, now I can barely play any games without my PC turning off after 5-10 mins sad.gif

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When was the last time you cleaned the inside of your computer? Dust may be clogging it up in there and causing some components to overheat due to lack of airflow.

DU8afL0.jpg

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MaryseDynasty

 

When was the last time you cleaned the inside of your computer? Dust may be clogging it up in there and causing some components to overheat due to lack of airflow.

Thanks that was it, I haven't had any turn offs, if it happens again, I'll remember what to o biggrin.gif

EDIT: it'd turning off again >.< It can't be dust, I JUST cleaned it confused.gif

Edited by MaryseDynasty
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Get a new PSU and see if that makes any difference.

Worse case; you still have the same problem and you can return the PSU easy enough....and then the problem might be with the mobo.

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MaryseDynasty

Problem is, we are barely getting by with the food & bills, 7 people in a family is rough, I'll just bare with it until we do have the money.

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overheating issues is what im guessing. The motherboard may be getting to hot. Happened to me. Check your circulation. and clean the dust out of the fans.

 

but dont do this: facedesk.gif

user posted imageuser posted imageuser posted imageuser posted imageuser posted image
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MaryseDynasty

The circulation is fine, and i cleaned the dust out yesterday.

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  • 2 weeks later...
MaryseDynasty

Windows 7 just gave me the details after the lastest shutdown, anyone know what this means? Does the BlueScreen part mean a virus is doing this?:

 

Problem signature: Problem Event Name:	BlueScreen OS Version:	6.1.7601.2.1.0.768.3 Locale ID:	1033Additional information about the problem: BCCode:	124 BCP1:	00000000 BCP2:	86454024 BCP3:	00000000 BCP4:	00000000 OS Version:	6_1_7601 Service Pack:	1_0 Product:	768_1Files that help describe the problem: C:\Windows\Minidump\111311-12012-01.dmp C:\Users\Name\AppData\Local\Temp\WER-33555-0.sysdata.xml

 

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Go find that dump file (.dmp) that's listed. Zip it, upload it some place, and give me the link.

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MaryseDynasty

Here is the .dmp; I could not find WER-33555-0.sysdata.xml anywhere, even did a full PC search.

Edited by MaryseDynasty
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Results:

 

********************************************************************************                                                                             **                        Bugcheck Analysis                                    **                                                                             ********************************************************************************WHEA_UNCORRECTABLE_ERROR (124)A fatal hardware error has occurred. Parameter 1 identifies the type of errorsource that reported the error. Parameter 2 holds the address of theWHEA_ERROR_RECORD structure that describes the error conditon.Arguments:Arg1: 00000000, Machine Check ExceptionArg2: 86454024, Address of the WHEA_ERROR_RECORD structure.Arg3: 00000000, High order 32-bits of the MCi_STATUS value.Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.Debugging Details:------------------BUGCHECK_STR:  0x124_AuthenticAMDCUSTOMER_CRASH_COUNT:  1DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULTPROCESS_NAME:  SystemCURRENT_IRQL:  0STACK_TEXT:  8d151cc4 82d08b2d 86454008 82d9f8c8 82d9f8c0 nt!WheapCreateTriageDumpFromPreviousSession+0x328d151ce4 82d09957 82d9f8c0 86454008 82d9f8f0 nt!WheapProcessWorkQueueItem+0x568d151d00 82cb4a6b 82d9f8c0 00000000 853dc020 nt!WheapWorkQueueWorkerRoutine+0x1f8d151d50 82e3ffda 00000001 a1694555 00000000 nt!ExpWorkerThread+0x10d8d151d90 82ce81d9 82cb495e 00000001 00000000 nt!PspSystemThreadStartup+0x9e00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19STACK_COMMAND:  kbFOLLOWUP_NAME:  MachineOwnerMODULE_NAME: hardwareIMAGE_NAME:  hardwareDEBUG_FLR_IMAGE_TIMESTAMP:  0FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRVBUCKET_ID:  0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRVFollowup: MachineOwner---------

 

Usually there is more detail than this.

There is a problem either with the graphics card or the maybe even the mobo or as mentioned the PSU.

 

So let me follow it with a few questions:

Do you know anyone that can loan you a known working PSU just to use for a short few minutes to see how it goes with that? Just tell them you only need it for a few minutes and you only need to connect it to the mobo, hdd and DVD drive, and to the GPU if needed.

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MaryseDynasty

Sadly, I don't have nay other PC's, or anyone who can let me borrow one, mostly ecause of my tech skills of actually tampering with a PC, so yeah confused.gif

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  • 2 weeks later...
MaryseDynasty

Christmas is in 27 days, so I'm hoping of getting myself a new custom built gaming rig, but high chances of that not happening, so if anyone knows what is going on, help would be greatly appreciated. I just tried to Google, but nothing came up sad.gif

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I upgraded to 7, and that has stopped the desktop freezes.But now the game freezes have taken over Dead Island, now I can barely play any games without my PC turning off after 5-10 mins sad.gif

Try a reformat blank drive, use an OS you can install just for testing, no need to pay full price, Run some benchmarking software, the same tests the magazines use to test rigs for printing up reviews, many of them share this info with their readers. Do this before you commit personal data and games that require a one time install and committed drive space. It's good to do things that way, so you have a better hardware troubleshooting "testbed", If it's hardware versus software, then you can try changing the hardware layout while testing for the ineffective component

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MaryseDynasty

I poked, prodded, probed, plugged, unplugged and did random things inside my PC and the shutdowns are gone biggrin.gif I hope it stays like that biggrin.gif

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Could be simple re-seating of a card, whether it be peripheral or memory. I've encountered simple grounding issues as well, if metal touches metal inside the case, anywhere it's not supposed to... Could lead to an expensive short in the system. I had a non powering mobo that required I place some folded paper behind it, since even though mounted on raised screw holes, the board must have had a slight deformation bend in it, and the paper brought it back to life!

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MaryseDynasty
Could be simple re-seating of a card, whether it be peripheral or memory. I've encountered simple grounding issues as well, if metal touches metal inside the case, anywhere it's not supposed to... Could lead to an expensive short in the system. I had a non powering mobo that required I place some folded paper behind it, since even though mounted on raised screw holes, the board must have had a slight deformation bend in it, and the paper brought it back to life!

Glad to hear your problem got fixed too biggrin.gif

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Well considering the problem forced the seller to mark it down dirt cheap, I'm kinda glad I got the troubleshootin' skill right on it!

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  • 2 weeks later...

Report back if the compression issue being resolved has helped with the issue involved here as well, Hope you're smooth sailing now, after all that!

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