PC Disk Drives have completely stopped working!

[danjodan]

Last week my PC disk drive suddenly stopped reading disks,I made no change to the system.I hoped that it would fix itself but it has not.

When I enter any type of disk nothing happens...The device blinks twice but then stops,as if I never inserted a disk

I checked in device manager and this is what it shows...

As you can see there is an error on the disk drives,the drives are up to date.

Please help,to of my anticapated games arrived in the post today and I cannot play...

HELP

Edited August 4, 2010 by danjodan

[james227uk]

Right click the disk drives, click Properties, and show a picture of the box that pops up. The box that pops up will look like this

 

[danjodan]

I dont what you said and this is what I got

I get the same error for the other one aswell...

[Wolf68k]

Ok those are optical drives not disk drives. Sorry but that's just the computer geek in me

 

First we need to make sure it's a hardware issue or software.

Restart the computer and when the first screen comes up it'll tell you to press a key to enter Setup. Usually this is either F2 or DEL (delete not backspace)

Make sure you can see the drives there.

If you can see them there then just exit without saving changes.

 

Next test, and hopefully you can do this. Boot with your Windows CD. The only idea where is to make sure the disc is being read and working by the drive despite what Windows says.

If that works normally

 

Next restart into SafeMode. Tab the hell out of F8 when you restart and select just plain SafeMode.

Check out the device manager again and see if you get the same result. Go one step further by putting in a CD or DVD and see if it comes up.

 

It might be spyware or a virus causing this or it might be a hardware issue which could be either the drives themselves, although both at the same time raises a brow for me on the off chances of that happening. It could be the data cable, easy enough to swap for a new one and cheap too. Or the mobo itself.

 

I have to ask something. What is a BAZ RWDI3W16F SCSI CdRom? It looks like something that Alcohol 120% or DaemonTools or some other virtual drive program would create. If that's true then it being out like that means it could be spyware or a virus

[james227uk]

There is an article on this problem on the Microsoft website. The article links to this:

 

http://support.microsoft.com/kb/929461

 

You should just be able to click the "Fix it" button underneath Resolution and it will fix it

[danjodan]

 

Ok those are optical drives not disk drives. Sorry but that's just the computer geek in me

 

First we need to make sure it's a hardware issue or software.

Restart the computer and when the first screen comes up it'll tell you to press a key to enter Setup. Usually this is either F2 or DEL (delete not backspace)

Make sure you can see the drives there.

If you can see them there then just exit without saving changes.

 

Next test, and hopefully you can do this. Boot with your Windows CD. The only idea where is to make sure the disc is being read and working by the drive despite what Windows says.

If that works normally

 

Next restart into SafeMode. Tab the hell out of F8 when you restart and select just plain SafeMode.

Check out the device manager again and see if you get the same result. Go one step further by putting in a CD or DVD and see if it comes up.

 

It might be spyware or a virus causing this or it might be a hardware issue which could be either the drives themselves, although both at the same time raises a brow for me on the off chances of that happening. It could be the data cable, easy enough to swap for a new one and cheap too. Or the mobo itself.

 

I have to ask something. What is a BAZ RWDI3W16F SCSI CdRom? It looks like something that Alcohol 120% or DaemonTools or some other virtual drive program would create. If that's true then it being out like that means it could be spyware or a virus

For the first step...

When I restart the there is no screen that comes up to enter into setup

 

The second step...

How am I supposed to boot with my windows CD?The drives are not working.

 

For the third step...

Safemode did not change anything,still not working.

 

The fourth step...

I have done multiple scans on my computer and no trace of a virus.

 

Yeah i think alackol created that thing,I deleted it now

 

Still not working

[Wolf68k]

No virus, what about spyware

How do you know FOR SURE that the drive isn't working? That's the point of the test to boot with the CD. Just put the disc in and see what happens. The worse that could happen is nothing.

If just the physical drive had the issue then that's one thing, but we're also talking about a virtual drive something that was created by another piece of software so what in Windows would cause that drive to not be working other than the software that created it screwing up but then that wouldn't explain what would cause the physical drive to not work. See where I'm going with this?

So just because Windows says it's not work, yeah because Windows is never wrong, doesn't mean it is.

I have seen cases in years past where optical drives weren't listed all IN WINDOWS yet the BIOS shows it's there. I mean it wasn't even listed in the Device Manager. Yet I was able to put in a bootable disc and it loaded just fine. I later did a scan with Spybot and it removed a buttload of spyware one of which after it was removed allowed the drives to be seen and read again in Windows. However in that set case there was so much crap it was just easier better to wipe the drive and install fresh, it was that extreme of a case.

 

What antivirus are you using?

 

Look I'm just telling you to do the same thing I would do if I was there working on it. A lot of the things I do might not make sense to a lot of people but those are usually the type of people that don't know how to analyze and fix the problem on their own, like you and I mean no offense.

I've been doing tech support like this for many many many years and I've seen some very strange and completely jacked up issues be solved by the simplest of solutions, and vise verse seeing what seems like some very simple problems that could only be fixed using some very strange and bizarre analyzation and complex solutions.

 

 

As for the going to setup and no screen to tell you, then just press DEL when you restart. If that doesn't work then try F2. If that doesn't work then try CTRL. One those would work.

Edited August 4, 2010 by Wolf68k

[danjodan]

No virus, what about spyware

How do you know FOR SURE that the drive isn't working? That's the point of the test to boot with the CD. Just put the disc in and see what happens. The worse that could happen is nothing.

If just the physical drive had the issue then that's one thing, but we're also talking about a virtual drive something that was created by another piece of software so what in Windows would cause that drive to not be working other than the software that created it screwing up but then that wouldn't explain what would cause the physical drive to not work. See where I'm going with this?

So just because Windows says it's not work, yeah because Windows is never wrong, doesn't mean it is.

I have seen cases in years past where optical drives weren't listed all IN WINDOWS yet the BIOS shows it's there. I mean it wasn't even listed in the Device Manager. Yet I was able to put in a bootable disc and it loaded just fine. I later did a scan with Spybot and it removed a buttload of spyware one of which after it was removed allowed the drives to be seen and read again in Windows. However in that set case there was so much crap it was just easier better to wipe the drive and install fresh, it was that extreme of a case.

 

What antivirus are you using?

 

Look I'm just telling you to do the same thing I would do if I was there working on it. A lot of the things I do might not make sense to a lot of people but those are usually the type of people that don't know how to analyze and fix the problem on their own, like you and I mean no offense.

I've been doing tech support like this for many many many years and I've seen some very strange and completely jacked up issues be solved by the simplest of solutions, and vise verse seeing what seems like some very simple problems that could only be fixed using some very strange and bizarre analyzation and complex solutions.

 

 

As for the going to setup and no screen to tell you, then just press DEL when you restart. If that doesn't work then try F2. If that doesn't work then try CTRL. One those would work.

You sound like you are getting a bit annoyed

I have tryed loads of disks in the past week and none of them are working on this comp

I have AVG anti virus,and I uninstalled any virtual drive a long time ago.

I also have no spyware

[Wolf68k]

I'm getting annoyed because you're not listening to me. If there's a language issue then that's one thing. But when I tell you do put the Windows CD and boot from it it's because if the issue is within the installed OS itself then booting from a bootable disc cannot effect what ever is causing Windows to not be able to load the disc.

Put in the Windows OS disc. Restart the system. Hopefully it should get to a point where it asks if you want to boot from the disc and to hit any key if you do.

If you don't get that and it just loads straight into Windows then you need to try one of those 3 keys. Shut down the computer and then start it again. As soon as you do that start pressing or tabbing either DEL or F2 or CTRL, one of these should get you into the BIOS. From there you can go through the settings for the Boot Order and set the CD/DVD drive as the first to boot.

 

Telling me you have no spyware doesn't tell me anything. Knowing what you used to scan for spyware does. You told me what you use to scan for viruses, after I asked what you used but would have been nice if you had said that to start with. Now AVG is a fine program, I don't like it, but to each their own. What did you use to scan for spyware? If all you used was AVG then you need to get Spybot and Malwarebytes and let them update and take turns scanning to see what turns up.

 

Look if you have another PC or a friend with one, then take your drive out and put in their system and see what happens. If the drive comes up and loads disc fine then it's not the drive and it's within Windows or the mobo.

 

9 times out of 10 a problem like this is something in Windows, or whatever OS, that's causing it. If it was a hardware issue you'd usually see different problems.

Like I said, the fact that a virtual drive is having issues as well tells me that some nasty program is screwing with Windows to prevent you from being able to use the drives because it thinks that the fake/virtual drive is a real drive because hell to Windows it's a real drive too, it's also A120 that knows it's fake. So if just the real/physical drive having a problem then I might start to think it's more a hardware problem but that doesn't mean I would rule out a virus or spyware or something has gone goofy within Windows itself.

[danjodan]

Ok those are optical drives not disk drives. Sorry but that's just the computer geek in me

 

First we need to make sure it's a hardware issue or software.

Restart the computer and when the first screen comes up it'll tell you to press a key to enter Setup. Usually this is either F2 or DEL (delete not backspace)

Make sure you can see the drives there.

If you can see them there then just exit without saving changes.

 

Next test, and hopefully you can do this. Boot with your Windows CD. The only idea where is to make sure the disc is being read and working by the drive despite what Windows says.

If that works normally

 

Next restart into SafeMode. Tab the hell out of F8 when you restart and select just plain SafeMode.

Check out the device manager again and see if you get the same result. Go one step further by putting in a CD or DVD and see if it comes up.

 

It might be spyware or a virus causing this or it might be a hardware issue which could be either the drives themselves, although both at the same time raises a brow for me on the off chances of that happening. It could be the data cable, easy enough to swap for a new one and cheap too. Or the mobo itself.

 

I have to ask something. What is a BAZ RWDI3W16F SCSI CdRom? It looks like something that Alcohol 120% or DaemonTools or some other virtual drive program would create. If that's true then it being out like that means it could be spyware or a virus

I went into safe mode and then went to device manager and disk drives and I can only see the ATA drive.

I also just tryed booting with the OS disk again and it worked...Sorry for being un-coropreative.

But regular disks still dont work.

I got into the bios but how exactly do I set my disk drive as the first to boot?(I am a computer dumbass,sorry)

[danjodan]

OH MY f*ckING GOD

I just done a spyware test and I have soooo many spywares,its scary.

I used noadware to do the test.here is some pics.

Sorry for double posting,is this the problem?

[AmyJones]

Dan, that program IS adware. all that is bogus. You'll need to remove it with spybot in safemode.

[danjodan]

Dan, that program IS adware. all that is bogus. You'll need to remove it with spybot in safemode.

Are you sure?

[AmyJones]

Dan, that program IS adware. all that is bogus. You'll need to remove it with spybot in safemode.

Are you sure?

afraid so. it's also one of the nastier anti-virus scams. It's downloaded for free and tells you that you got all these bullsh*t viruses and prompts you to buy the registered product to finalize the removal. I'm sure spybot will remove it if not you'll need to look into spyware doctor, which you'll have to pay for.

[james227uk]

NoAdware isn't an Adware program in itself. Read it's wikipedia article

 

http://en.wikipedia.org/wiki/NoAdware

 

It's not necessarily a rouge spyware/adware program

 

 

Use Malwarebytes Anti-Malware. NO spyware/adware is getting past that program. Use that before you even consider buying anything.

 

http://www.malwarebytes.org/

 

 

Pretty much anyone will recommend Malwarebytes

Edited August 9, 2010 by james227uk

[AmyJones]

NoAdware isn't an Adware program in itself. Read it's wikipedia article

 

http://en.wikipedia.org/wiki/NoAdware

 

It's not necessarily a rouge spyware/adware program

 

 

Use Malwarebytes Anti-Malware. NO spyware/adware is getting past that program. Use that before you even consider buying anything.

 

http://www.malwarebytes.org/

 

 

Pretty much anyone will recommend Malwarebytes

I was just about to find a link to prove my point. Funny thing about this particular program is that first glance looking it up you'll find bogus crap reviews making it look legit. Same goes for bearshare which pains sites with how clean it is when even today it still isn't.

[danjodan]

YAY,more virus's

[AmyJones]

That all comes from you using NoAdaware. you also need to use these scans in safe mode.

[danjodan]

That all comes from you using NoAdaware. you also need to use these scans in safe mode.

NoAdaware is most certainly not a virus,it is not a very good program but it is not a virus.

[Star-Lord]

First remove all instances of ad-ware, etc, etc.

Run a registry cleaner like CCleaner to remove any traces left behind by remover

Go to to your device manager in any mode and select your optical drive(s) and right-click uninstall.

Restart your computer and go back to your device manager to check the status of your drive(s)

Install whatever burning software you had prior the error code 19 to restore proper registry settings.

 

Note: Do not use system restore since you might just be putting back what you've taken off.

[danjodan]

First remove all instances of ad-ware, etc, etc.

Run a registry cleaner like CCleaner to remove any traces left behind by remover

Go to to your device manager in any mode and select your optical drive(s) and right-click uninstall.

Restart your computer and go back to your device manager to check the status of your drive(s)

Install whatever burning software you had prior the error code 19 to restore proper registry settings.

 

Note: Do not use system restore since you might just be putting back what you've taken off.

How do I remove the adware?

[AmyJones]

That all comes from you using NoAdaware. you also need to use these scans in safe mode.

NoAdaware is most certainly not a virus,it is not a very good program but it is not a virus.

What? You can tell you got this problem by looking for Adware removal in your screen shots. It's a bull-sh*t program. LINK

[Wolf68k]

Adware, spyware are pretty much the same thing.

Adware is what causes a browser (usually IE) to popup when you're not even using the browser.

Spyware can do the same thing but it's important part is to monitor your activities and send that information back to some bad people that will use it against in some way.

Malware is a combo of those 2 plus it usually causes your system to act funny

 

I told you before to use Spybot, or more accurately Spybot Search & Destroy, and Malwarebytes. You can also use Ad-Aware which despite how the name might look it perfectly safe to use.

With Spybot there is also an Immunize system, along with the search and removal of spyware, that will help protect your system from further infection while browsing. Add SpywareBlaster to that for further immunization because that's all SpywareBlaster does is immunize, it does not search for and remove spyware even though it's name might seem to imply that.

 

Also about the System Restore, with as much as you have been infected with and the fact you have a rouge anti-spyware program (NoAdware) it would be best to first disable System Restore completely then do the clean up work and once you're sure it's all gone then you can enable System Restore again. You'll lose all of your past restore points however it's the only 100% sure fire way to make sure whatever little nasty is still in there won't be coming back. And I don't give a rat's fat butt what people say that this or that program can scan the restore points and remove things, they aren't not 100% effective.

[Star-Lord]

 

First remove all instances of ad-ware, etc, etc.

Run a registry cleaner like CCleaner to remove any traces left behind by remover

Go to to your device manager in any mode and select your optical drive(s) and right-click uninstall.

Restart your computer and go back to your device manager to check the status of your drive(s)

Install whatever burning software you had prior the error code 19 to restore proper registry settings.

 

Note: Do not use system restore since you might just be putting back what you've taken off.

How do I remove the adware?

Use http://www.malwarebytes.org/ as james227uk suggested.

Malwarebytes has a built-in rouge remover which is what NoAware is. Run a full system scan and then use CCleaner.

 

Edit: I highly recommended you do as Wolf says. Good luck I got to get back to work.

Edited August 9, 2010 by pcguytech_2005

[danjodan]

First remove all instances of ad-ware, etc, etc.

Run a registry cleaner like CCleaner to remove any traces left behind by remover

Go to to your device manager in any mode and select your optical drive(s) and right-click uninstall.

Restart your computer and go back to your device manager to check the status of your drive(s)

Install whatever burning software you had prior the error code 19 to restore proper registry settings.

 

Note: Do not use system restore since you might just be putting back what you've taken off.

I done exactly like you said and this is what happens

the driver starts installing and then fails.

The drives in device manager are still the same,and disks still dont work.

[Star-Lord]

Just follow these easy steps to the letter and you should be good to go.

 

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:

 

1. Click Start (Start button), type regedit in the Start Search box, and then click regedit in the Programs list.

If you are prompted for an administrator password or confirmation, type your password, or click Continue.

 

2. Locate, and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.

 

3. In the right pane, right-click UpperFilters, and then click Delete.

4. Click Yes to confirm the removal of the UpperFilters registry entry.

5. In the right pane, right-click LowerFilters, and then click Delete.

6. Click Yes to confirm the removal of the LowerFilters registry entry.

7. Exit Registry Editor, and then restart the computer.

 

SOURCE

[james227uk]

I linked to that article in a previous post, but I was completely ignored.

[danjodan]

It says that my disk drives are working,but they are still not reading any disks.

Here is a pic.

The updates for the drivers are working correctly,but the actual disk drive is not reading disks.

 

EDIT:The current region is "Region 2",what should I change it too and will it make a difference?

Edited August 9, 2010 by danjodan

[james227uk]

The region depends on the country you are in.

[danjodan]

The region depends on the country you are in.

I live in ireland,what region do I select and will it make my disks play again?