Does anyone recieve answer from off. tech. support

[JezdecM4X]

Hello,

 

last 17days I have send few emails o official tech. support but so far mine e-mail seems to be ignored. Yes I recieved conformation e-mail which claim that i get answer in 24hours(WTF??? Should be days I think). I used email address listed here:

http://www.rockstargames.com/support/req_support_contact.php

 

 

Does anyone receive answer ? Does this tech. support R* department even exist or all of them were fired in order to save many or after R* management ralised that they are not capable to provide any support after last BUG was released ?

 

Maybe all these 1000people who coded GTA IV developing AI which replace slow people who worked on tech. support

[Vicetopia]

What exactly are you asking them that can't be answered here?

Unless you sent them a douchey email like "Why did you guys make such a bad port?", etc.

 

Otherwise if you're having a specific problem with your game, it's probably already been addressed by the community.

[JezdecM4X]

I am just curious how they work if they even work.

 

I throw out 30GBP for does not even work whith mine PC. I have send 9 email regarding 9 separated problem I am experiencing in game. I am paying customer and I expected answer. Instead of that I recieved automaticali generated email which claim something which is not even need to true.

 

I don't have time to search forum for some "possible" help. Know that game comunities are great. I am personally very active in Trackmania comminity but this game is full of serious bugs which I think can't be soleved be community.

 

Back to my Q. Does anyone revieve help from them ?

[Neon25]

Yes, I received several responses.

 

 

Hint: IT'S f*ckING CHRISTMAS, PEOPLE DON'T WORK AT CHRISTMAS TIME.

[PharmacisT-]

maybe caz of christmas

 

 

....

[JezdecM4X]

I don't recieve answer for 17days. And now please sit down. Last for days wrote to gameplanet support where I bought game I always recieve answer during few HOURS.

 

And why they claim that I should expect answers during 24hours if they do not go work in christmas time ? If I were is situation that that I would not be able to finish work which whoudl be finisted 16days ago I would hire more workers or I would stay in offocia for 14hours per day or I would work in home or something. They are just lazy.

 

PS: Sorry for me bad english I hope you see my point

Edited December 26, 2008 by JezdecM4X

[PacMaan]

He does have a point. 17 days is way too long.

[Dweirdo]

sent them 2 weeks ago , they answered me 5 days ago, with, "we need more info pl0x" sent them what they've asked.

so be ready for "PLIZ ZEND UZ INFO!!"

[JezdecM4X]

I sended tem msinfo, dxdiag, screens, videos (in some cases) and long descriptions. Well answer is answer they give me some info which help me.

 

Ok I am ready

[Dweirdo]

I sended tem msinfo, dxdiag, screens, videos (in some cases) and long descriptions. Well answer is answer they give me some info which help me.

 

Ok I am ready

They will ask you for more and more and more and more, you'll have to send it twice, cause apparently you've send them rar and they dont know how to use winrar, you have to zip it!!(jk,i dont really know how you've sent it .

well,something similar happened to me both in GTA IV and ATI, i've sent the same thing twice(in ati even 4 times) :\

 

anyways,yes they exist

[Pixelated]

 

Hello,

 

last 17days I have send few emails o official tech. support but so far mine e-mail seems to be ignored. Yes I recieved conformation e-mail which claim that i get answer in 24hours(WTF??? Should be days I think). I used email address listed here:

http://www.rockstargames.com/support/req_support_contact.php

 

 

Does anyone receive answer ? Does this tech. support R* department even exist or all of them were fired in order to save many or after R* management ralised that they are not capable to provide any support after last BUG was released ?

 

Maybe all these 1000people who coded GTA IV developing AI which replace slow people who worked on tech. support

Mostly when people are courteous and ask in a non threatening way. Which is usually how the world works.

Yes they do answer questions on the forum but through official emails on their site you're likely to get an automated type of response.

So the answer is yes. They were even spotted here on the forum on Christmas day! So I haven't seen any signs of them forgetting about GTA IV PC.

[JezdecM4X]

Well I am usually wery calm but this game really make me angry. Not doublt taht GTA IV exceptional game but it's also very guggy unstable game. In email I am courteous. tech support department is in difficiul situation and for reason. game in alpha stage of develoment doesn't belong to market. If they were smart enough they would release it after 1/2 year as full functional, working product. Yes they would lose oportunity to release game before christmas but now everybody know they GTA IV for PC is buggy as hell and highly unoptimalised - people arn't stupid....

[Pixelated]

Well I am usually wery calm but this game really make me angry. Not doublt taht GTA IV exceptional game but it's also very guggy unstable game. In email I am courteous. tech support department is in difficiul situation and for reason. game in alpha stage of develoment doesn't belong to market. If they were smart enough they would release it after 1/2 year as full functional, working product. Yes they would lose oportunity to release game before christmas but now everybody know they GTA IV for PC is buggy as hell and highly unoptimalised - people arn't stupid....

I hear you. I feel the same way. I wish they would have spent a few more months polishing it and working out the kinks. This is very bad for business and very bad for the PC platform. We better not hear even one tiny peep out of therm about GTA IV PC piracy. With all the time and money they spent on DRM they have no room to complain. They have this game so locked down and tied to so many services and other unnecessary software that it only helps to compound the problems. I mean it's not like GFWL is even out of beta let alone GTA IV or RGSC. When you essentially have three beta programs that all depend on each other to run what do you expect?

[scum2k]

Well I am usually wery calm but this game really make me angry. Not doublt taht GTA IV exceptional game but it's also very guggy unstable game. In email I am courteous. tech support department is in difficiul situation and for reason. game in alpha stage of develoment doesn't belong to market. If they were smart enough they would release it after 1/2 year as full functional, working product. Yes they would lose oportunity to release game before christmas but now everybody know they GTA IV for PC is buggy as hell and highly unoptimalised - people arn't stupid....

I hear you. I feel the same way. I wish they would have spent a few more months polishing it and working out the kinks. This is very bad for business and very bad for the PC platform. We better not hear even one tiny peep out of therm about GTA IV PC piracy. With all the time and money they spent on DRM they have no room to complain. They have this game so locked down and tied to so many services and other unnecessary software that it only helps to compound the problems. I mean it's not like GFWL is even out of beta let alone GTA IV or RGSC. When you essentially have three beta programs that all depend on each other to run what do you expect?

Amen.

[Corgi]

They took about two weeks to reply to my question.

 

I asked them "how do you bind joystick controls?"

 

They replied: "Send us more information about your directx version"

 

[JezdecM4X]

Few days later I "re"send all mine email to address [email protected] I tried it before I was 4times told that address doesn't exist

 

 

Hi. This is the qmail-send program at mail.vikingoutsourcing.com.

I'm afraid I wasn't able to deliver your message to the following addresses.

This is a permanent error; I've given up. Sorry it didn't work out.

 

And today I revieved answer. I asked them how to solve frekvent BSOD, crashes, errors "program stop working" which efectively prevent me from playing game - game crashing every 20-90min. Some days I imposible to finish mision and retorn to savehouse.

 

Well do you know what they proposed me ?

 

 

Hello,

 

Create "commandline.txt" and put it in your gta4 directory, then type the commands below into this

 

-availablevidmem 1.5

 

If the commandline.txt isn't working for you

 

IN VISTA Go to: Users/(user name)/Appdata/Local/Rockstar Games/GTA IV/Settings/ and delete settings.cfg

 

IN XP Go to: C:\Documents and Settings\(user name)\Local Settings\Application Data\Rockstar Games\GTA IV\Settings and delete settings.cfg

 

 

Please note that you must be subscribed to rockstar client and have it running and logged in for this to work.

 

Kind Regards,

2K Games Technical Support

 

I tried this looooooooooooooong time before and it doesnt help. If fact i make my game extremly lagy (frame droping) when i press "C" or just tur arounf with camera. Seems that triple channel is to fast to be able to transfer data from system memory to graphycal memory.. btw I do have GTX260 with 896MB memory - aparently not enough

 

 

EDIT:

 

 

Status:  Solved

 

LoL, It was written in email How they can claim that issue is solved without my confirment ?

Edited December 28, 2008 by JezdecM4X

[JezdecM4X]

They took about two weeks to reply to my question.

 

I asked them "how do you bind joystick controls?"

 

They replied: "Send us more information about your directx version"

 

Did you sended them exported informations from dxdiag as them requsting at http://www.rockstargames.com/support/req_support_contact.php ?

[tinkerbell32]

I've been communicating with them for more than 2 weeks (and got only 2 replies) where I explained that after installing GTA my dvd drive does not recognize any type of DVDs anymore, including GTA itself.

 

They replied with "copy the files from the discs to your hard drive".

 

 

 

 

I think their tech support are monkeys or just a random answer choosing bot.

[High]

Good to hear they answer after some time cuz i thought they forgot about me, i sent 2 questions and got a reply for 1 of them with more typos then in OP's post asking for more info.

[supertin]

I waited nearly 2 weeks only to get a dud response.

Apparently the trained monkeys saw "XP Service Pack 2" but chose to ignore the "64-bit" stuck in there with it. Told me to install SP3, which doesn't exist for XP 64-bit (or Win2K3, from which it's based).

 

Be prepared for non-readers to have a chop at it when they finally get to it.

[Pixelated]

 

I've been communicating with them for more than 2 weeks (and got only 2 replies) where I explained that after installing GTA my dvd drive does not recognize any type of DVDs anymore, including GTA itself.

 

They replied with "copy the files from the discs to your hard drive".

 

 

 

 

I think their tech support are monkeys or just a random answer choosing bot.

No sh*t? I'm having this same exact problem. I wasn't sure if it was my motherboard or not. I have an EVGA 680i motherboard that were known to have issues with SATA DVD drives. It was supposed to be fixed in an earlier BIOS update and I had never had this problem before installing GTA IV.

 

Yesterday I went to play GTA IV and it gave me the classic InSecuROM error message about not having the DVD in the drive. I don't have any programs like Daemon Tools installed or even any burning software (I rarely use my DVD ROM). I couldn't figure it out especially since Windows was recognizing the drive and that it was installed and working properly. The disc was in the drive but wasn't showing the GTA IV icon in "My Computer" like it normally does. So I tried rebooting a couple different times but couldn't get it to work. So finally I shut off my PC and switched the SATA cable for my drive to a different SATA slot on my motherboard. That seemed to do the trick until it happened again today. It seems rebooting my PC a few times and swapping the SATA plug into another slot is the only thing that works. Unreal! It never even occurred to me that this could be the reason as I said I thought it was my board.

 

f*cking Sony and their Goddamn InSecuROM Rootkit Bullsh*t!

 

 

By the way you should have emailed them back saying "Of course! Why didn't I think of that? I'll just use my super powers to magically pull the files off the disc with my mind!"

[JezdecM4X]

OMG !!

 

This is unbeliaveble.

 

I asked them which ports does game use on PC and they replied "Which system are you playing the game on?"

 

:shocked: Monkeys

[Dcrysis02]

OMG !!

 

This is unbeliaveble.

 

I asked them which ports does game use on PC and they replied "Which system are you playing the game on?"

 

:shocked: Monkeys

Nintendo

[noVa]

three weeks to recieve this:

 

Can you run a benchmark and then restart the game. This is known to fix many sound issues

 

and i have the suckurom error also, just doesn't see my disc,

 

i use the unofficial fix for that, f*ck suckurom!

 

if i want to make a backup copy of my disc i should be allowed to i never agreed to the bullsh*t DMCA and it should never of been put in place.

 

makes me laugh though, they will buy a sh*t piece of software that does nothing to prevent the copying of discs and yet will not put in place an anti-cheat system which does more harm for the game long term than preventing copy-to copy.

Edited January 3, 2009 by noVa

[Marcin6]

heh nice answer from Rockstar xD

[Captain Hemorrhoid]

I sent a support request with my dxdiag and MSinfo logs on the 22nd of December, and got an answer on the the 24th. The suggested fix was to apply a commandline:

 

-norestrictions

-nomemrestrict

-minspecaudio

 

 

They added that if the issue is not resolved to my satisfaction, I could re-open it within the next 7 days. And link to Take2 support site, for which I haven't registered.

[rud]

The only response I got to them was about getting very slow frame rates. They gave me in game settings to try(for texture, render, and the sliders) that were far, far in excess of the settings that were already bogging down my computer. I told them I was trying to run it on the lowest possible settings, they basically told me to run it on medium-high. Of course, this didn't work.

 

They responded to me one other time about getting RESC10 errors and other crashes but they didn't actually say anything remotely helpful. Then the patch came out and fixed my crashes but not my 10-20 fps and getting kicked out of multiplayer games with a computer well above min specs.

 

The last email I sent them was still fairly courteous but was asking for information regarding further patching. I promised them I was going to send a new one every few days (which I preemptively apologized for) until I got an answer. My only hope is maybe a stack of support emails will do more to make their management realize they need to talk to us a little bit more than the ability to point to a forum full of angry, angry customers. I think this is the only good reason to contact their support really. They don't have any answers that we haven't figured out for ourselves right here.

[Marcin6]

What the hell they thinking ? That we are idiots or what ?

 

OMG What a stupid people

[ArecBalrin]

It's now just over three weeks since I sent an e-mail to UK Rockstar support concerning controller issues and they replied a week later asking for my Dxdiag which I sent immediately. I've yet to hear from them again.

 

 

[reznor]

3 weeks of exchanging mails with technical support...

But no solution for my (and Many people) problem [Flickering / texture problems]

 

technical support help you ?