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Rockstar Toronto

Help with Grand theft Auto IV PC

Question

Rockstar Toronto

Hey guys,

 

We've been reading the forums and understand that several of you are experiencing difficulties with Grand Theft Auto IV PC, and we are committed to doing everything we can to help resolve these troubles. We are working on a number of solutions, outlined below, and over the next few days we will be responding to questions posed on this forum in an effort to get your game up and running as quickly as possible. Please continue to check the list below for updates.

 

Driver News

We’re pleased to announce that in co-operation with Nvidia a new driver has been released that improves performance and fixes a major issue with 7900 series cards. If you haven’t gotten the driver yet download it here: http://www.nzone.com/object/nzone_gtaiv_downloads.html

 

ATI has now released Catalyst 8.12 download them here: http://game.amd.com. Expect significant performance improvements when using this new driver.

 

Patch Is On The Way

We are working on making a patch available in the next few days. Since Grand Theft Auto IV is a Games For Windows – Live game the patch must be certified by Microsoft before release. The patch is already at Microsoft and we expect a speedy approval.

The patch contains a variety of fixes including:

 

-A fix to the crash after legal screen that some German customers were reporting.

-Numerous improvements to the video editor: Smarter naming of videos, improved rendering quality, better fx during replays

-Fix to bowling while using certain sensitive mice

-Fix for ATI 1900 shadows

-Overall savings to memory

-Graphic improvements to particle systems and mirrors

-Multiplayer character settings are preserved

-Support for DirectInput controllers. Note: The current hack way of supporting these controllers may not work with the improved functionality. So we recommend you remove the hack before upgrading to the patch.

 

Issues with power management software have also been fixed (slow speed, double speed issues). Even after the patch comes out setting power management software to maximum performance is recommended. We’ve seen cases where power management software does not detect the game is running and puts the CPU in green mode.

 

Besides the patch we’ve also improved the way the Social Club handles data this should have greatly reduced or eliminated the Mma10 error. If you are still receiving this error after logging in and out of Social Club we would like to know as much info as you can about it.

 

Information Needed For Troubleshooting

We want everyone to experience Grand Theft Auto IV on the PC the way it was intended. To that end, we will continue to monitor the forums for any and all issues users are having, and respond whenever possible. We would greatly appreciate it if people with unresolved problems could post some information about their PC configuration in this thread for us. Please include the following information:

 

-Where exactly in the game you experienced the issue (start screen, while playing the game, etc.)

-What version of the game you have (retail, steam, other online store)

-What is your OS

-Benchmark info or DxDiag is also helpful

 

 

Rockstar Games Social Club Application Info

Due to the high volume of new Social Club users, some users may have experienced periods of time where they are unable to log into their Social Club account using the Rockstar Games Social Club application. If you are unable to log in using the Rockstar Games Social Club application, please skip the login process by clicking "Skip Login" or run in offline mode by clicking "Start in Offline Mode". This is meant as a temporary solution to allow users to play GTA IV PC, so please continue to periodically retry your login as we are working hard to promptly address any lapses in service.

 

A small number of users have reported the Rockstar Games Social Club application encountering a fatal error, preventing them from playing GTA IV PC. One possible solution is to uninstall the .NET Framework (from Add/Remove Programs) and reinstall it by downloading it from http://www.microsoft.com/downloads/details...&displaylang=en. If you continue to run into fatal errors in the Rockstar Games Social Club application, please contact Rockstar Games support.

 

Thank you for your patience as we continue to work around the clock to resolve these issues. Support updates will continue to be posted at www.rockstargames.com/support as soon as they are available, and we will update this thread with any new information as well. Please send any inquiries about non-support issues to [email protected].

 

Thanks,

Rockstar Games

 

UPDATE - Since this thread is already getting so long we are asking everyone to post in this newly setup forum:

http://www.gtaforums.com/index.php?showforum=233

 

This way we can better keep track of issues and have things be better organized.

Edited by Rockstar Toronto

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badwog

Thatz Heaps Guys For your Help Now i can Play The Game biggrin.gifbiggrin.gifbiggrin.gifbiggrin.gifbiggrin.gifbiggrin.gifbiggrin.gifbiggrin.gifbiggrin.gif

 

It waz just My OC Settings LOL!!!

 

 

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truehighroller
Thatz Heaps Guys For your Help Now i can Play The Game biggrin.gifbiggrin.gifbiggrin.gifbiggrin.gifbiggrin.gifbiggrin.gifbiggrin.gifbiggrin.gifbiggrin.gif

 

It waz just My OC Settings LOL!!!

You are welcome. icon14.gif

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MajorVienna

Please delete everything pertaining to NAT in the next patch, The people behind SA-MP succeeded without it, I was extremely disappointed to find we get this great game only that you also provide us with (naturally, I call it) an unnecessary obstacle.

 

Or perhaps provide some support on how to get it from strict to open, I'm using my portable phone as a modem via USB, I don't want to hear stuff about how only cable broadband/dsl is supported, My phone is very fast and I can join games, I just get ejected after 5-10 minutes because my NAT is strict, or I get softly poofed off into making my own game when I clicked to JOIN one, that makes me rage.

Apologies for the aggressive vibe, I hope you understand.

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Yupitsme

when I put high on texture quality on this first patch it's still low quality nothing happens help

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syntax06

Hello guys.

 

I have a problem. Big problem...

 

Like three weeks ago I was running on XP and GTA IV runned well with no non-fixable problems. Now I've upgraded to Vista sp1 Ultimate x64 where I get this error in the SETUP.

user posted image

 

 

I can't belive this is happening.... I installed San Andreas just to see what would happen... and... it install and play with no problem...

Oh yeah... older games work on new OS, but new games wont... suicidal.gif

 

Does anybody know how to fix this!? cryani.gif

 

 

 

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truehighroller

 

Hello guys.

 

I have a problem. Big problem...

 

Like three weeks ago I was running on XP and GTA IV runned well with no non-fixable problems.  Now I've upgraded to Vista sp1 Ultimate x64 where I get this error in the SETUP.

user posted image

 

 

I can't belive this is happening.... I installed San Andreas just to see what would happen... and... it install and play with no problem...

Oh yeah... older games work on new OS, but new games wont...  suicidal.gif

 

Does anybody know how to fix this!?  cryani.gif

 

 

Interesting find you have there. Either your PC hasn't been shut off in a awhile and it has lost it's mind, or you need to turn off driver signing on your copy of Vista. That can be done by a dos command. Do a google for it. Besides for those couple of guesses, I'm clueless. I have installed it on my vista 64bit many times and never have received that error message. I turn off the driver siging with every new install of vista to though so...

 

 

 

 

 

Edited by truehighroller

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syntax06

i have turned off driver signing and still get the error... mercie_blink.gif thanks anyway.

 

 

anybody else with an idea?

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PcBuilder15

DOWNGRADE BACK TO XP!!!!

 

Seriously though Vista really is not worth the trouble whith as many problems it still has.... It also install and loads stuff slower than XP with the exact same machine..... So I would just downgrade back unless there is a reaon you had to have Vista.

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syntax06
DOWNGRADE BACK TO XP!!!!

 

Seriously though Vista really is not worth the trouble whith as many problems it still has.... It also install and loads stuff slower than XP with the exact same machine..... So I would just downgrade back unless there is a reaon you had to have Vista.

actually I upgraded to vista because XP was slow at opening programs and os itself. now at vista everything goes smoothly.

 

could the error be because a mainboard driver is missing or not the right version?

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stormfrog

You really do have some guts Mr Technical Support! I must give you credit for that.

 

First you release a game that is so completely crap loaded with bugs and leaking memory that no system in the known universe is able to play it. Then you claim that a "small number of fans" are having technical troubles. While in reality I doubt you have even properly tested this game on more than a very limited number of systems? Maybe this game runs fine on your developer machines equipped with who-knows-what unlikely hardware? But it certainly doesn't run on any machine your fan base knows of. Maybe you just forgot about the conversion part and forced the XBOX code to run in a PC emulator? Whatever you did it has to be the worst work ever in game creation history.

 

I have a hard time putting it into words that you would understand. But try and picture this scenario:

You are buying a pair of pants. At the store they look really good but when you take them home you realize buttons are missing and the zipper is all messed up. If you try to wear them they just fall down. Apart from that you notice that the fabric is actually plastic... and wait, they were made backwards... and hey one of the legs are missing. You are really frustrated when you discover a note from the designers in one of the pockets that says "If for some reason find that these pants does not fit you, then it is all your fault... we do not make mistakes".

 

If I had bought a pair of pants like that I would have returned them to the store, forced the salesman of those pants to give me his/her mothers telephone number and then phoned her mother and told her with an idiot her son/daughter are.

 

So, please tell me. In what way is it OK to sell people a product that is so obviously broken that no one can use it? Rockstar should be ashamed of themselves. The irony is that you will loose ALOT of fans because of this. In what way will this promote your company in the future? I for my part will never buy a Rockstar game EVER again. Just as I will never buy a game Betheseda after their horrible failure with Oblivion (the difference with Oblivion and GTA IV is - however - that Oblivion was possible to make playable if you spent a few hours in the configuration files... GTA IV doesn not even give you that oppertunity).

 

Any decent game software company would have released a hotfix that solved performance and memory leaks hours or at most days after the release of their product - because they would realize how much a complete failure like this would damage their trademark. And furthermore, what you claim to be a "few fans" having troubles is really everyone that are smart enough to realize a game played on a top notch system should perform alot better or at the very least produce 60 fps on medium settings. Instead GTA IV gives you far below that, and after a while sends your system to a crawl after some 30 minutes of play.

 

My system has 16Gb RAM, a dedicated RAID for swap. After 30-40 minutes of play the game has used up all memory. Its actually rather hilarious that Rockstar devs are so fundamentally incompetent =)

Edited by stormfrog

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truehighroller

 

i have turned off driver signing and still get the error...  mercie_blink.gif   thanks anyway.

 

 

anybody  else with an idea?

Your not on service pack 1 yet?

 

Edit: If that isn't it then I say delete the installation files and wipe out any folders and files left behind, do a reboot and try installation again because something must have been corrupted some how during install. Then, I would say to check your overclock if you have one and if not, test your PCs stability any way. The memory and the CPU.

 

 

Edit again @ stormfrog: lol.giflol.giflol.giflol.gifsuicidal.gifsuicidal.gifsuicidal.gifsuicidal.gif I have said this as well but, you worded it a lot more nicely then I was able to.

 

 

Edited by truehighroller

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mkey82

 

... and hey one of the legs are missing. You are really frustrated when you discover a note from the designers in one of the pockets that says "If for some reason find that these pants does not fit you, then it is all your fault... we do not make mistakes".

biggrin.gif Just cut one of your legs and it will fit you fine.

 

 

obviously broken that no one can use it?

This is not true. *many* people can't play the game, a lot of them with high end machines, but surely not everyone.

 

 

Oblivion was possible to make playable if you spent a few hours in the configuration files

I played Oblivion "OK" on a 3GHz Prescott and Radeon 9800 PRO 256MB with 512 MB of RAM on XP. I was getting 20ish FPS and deemed it playable. What system did you use?

 

 

Any decent game software company would have released a hotfix that solved performance and memory leaks hours or at most days after the release of their product

I don't see any major title that has been released in this state. Which company could have fixed a game with so many issues in matter of days? None.

 

 

- because they would realize how much a complete failure like this would damage their trademark.

There is a "PC trademark" and there are "console trademarks". Guess which is more important?

 

 

at the very least produce 60 fps on medium settings.

From the start I though this was bullsh*t, but then ... I get almost 40FPS average so if coded properly, this could/should be achievable.

 

 

My system has 16Gb RAM, a dedicated RAID for swap. After 30-40 minutes of play the game has used up all memory.

Are you sure about this one? I found out that on my system GTA IV eats about 700MB 1.5GB of RAM per hour. 30GB/hour memory leak seems just a tad extreme.

Edited by mkey82

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DrFPS

 

 

My system has 16Gb RAM, a dedicated RAID for swap. After 30-40 minutes of play the game has used up all memory.

Are you sure about this one? I found out that on my system GTA IV eats about 700MB 1.5GB of RAM per hour. 30GB/hour memory leak seems just a tad extreme.

You don't get it, do you? It shouldn't eat ram at all. It should, like every program out there refresh the ram. SO maybe it wouldn't crash DOH blush.gif

 

 

The crowd rises to their feet. A very loud storm of applauds erupts forth. In unison a bravo, BRAVO: stormfrog. Very well written....

 

r* caught stealing candy from baby's. Reason because they can...

 

Its all good stromfrog. Take it back demand your money back. These hacks won't be in business much longer cryani.gif They are going down, with a sinking ship.

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mkey82
You don't get it, do you? It shouldn't eat ram at all.

The question is do I understand, but can you read?

 

Of course any application shouldn't behave like GTA IV does, but there's a distinct difference between a 1.5GB/hour and 30GB/hour leak. It's twenty times more, i.e. GTA IV on his machine eats up memory 20 times faster.

 

I say something's wrong with this picture.

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rainbow2009

pret auto

I have no idea ^^ tounge.gifShifty41s_beerhatsmilie2.gifmoto_whistle.gif

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wasteddog

Would it be any possibility that the next patch will contain fix for 4870X2's poor performance?

I am sick of it..... buring my fxxxing money and return nothing I want

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LincolnB

Great post. I learned a lot of troubleshooting steps.

 

Keep up the good work guys.

 

I always play GTA every other day. I love this game.

 

MOD NOTE :- DO NOT ADVERTISE IN TOPICS - cc

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BKwegoharder
My system has 16Gb RAM, a dedicated RAID for swap. After 30-40 minutes of play the game has used up all memory. Its actually rather hilarious that Rockstar devs are so fundamentally incompetent =)

That's impossible. GTA 4 is a 32 bit executable program. most 32 bit programs are only allowed 2GB of ram to use, but through some tricky programming you can squeeze out 4GB of ram to use. Since GTA 4 is a 32 bit program it can't possibly use 16GB of ram. Maybe it used up all of your vram and showed an out of memory warning.

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catherinecarter85

You think it's going to win game of the year? smile.gifcry.gif

 

 

pret auto

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Mattee

Where exactly in the game you experienced the issue (start screen, while playing the game, etc.): while im driving around in a car,running or fighting the game laggs really bad and the game reacts like 5 seconds after i pushed the w button wich is move forward by default

-What version of the game you have (retail, steam, other online store): retail

-What is your OS: windows 7 rc

-Benchmark info or DxDiag is also helpful:

 

here is some dxdiag info:

 

Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7100) (7100.winmain_win7rc.090421-1700)

Processor: AMD Athlon 64 X2 Dual Core Processor 5600+ (2 CPUs), ~2.8GHz

Memory: 4096MB RAM @ 667Mhz

DirectX Version: DirectX 11

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

Card name: NVIDIA GeForce 8500 GT 512 mb memory

 

if u need more info please tell me smile.gif

 

i hope u can help me with getting the pc version of GTA IV to not lagg so bad, sometimes its nearly freezing aswell

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truecolor10

Shifty41s_beerhatsmilie2.gif Sorry I can't help. I'm not an expert on this field

 

Mod Note:- yeah like we are going to fall for you putting in a hidden link you spastic - cc

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Victory_is_upon_us!

i've installed the patch.. but when i'm trying to start my GTA it won't work nervous.gifconfused.gifangry.gif

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oc student
i've installed the patch.. but when i'm trying to start my GTA it won't work nervous.gifconfused.gifangry.gif

Did you crack your game? Cause if you did then the crack's the problem.

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kennedyusa058

Here ya go. Thanks for the support guys! inlove.gif

 

pret auto

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Arski

is a patch 1.0.4 Coming? it needs to fix the anti aliasing and better shadows, i am really waiting for one! smile.gif

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mags89
Hello! I need help with mission "out of comission" in revenge branch. When I jump onto helicopter, I tap space repeatedly, but Nico falls into the river. What did I do wrong? maybe someone can tell me?

You are not tapping it fast enough. Seriously.

 

 

really man...i tap like crazy but then i still cant climb the helicopter...plus i bought a new keyboard for it...but it doesnt help...

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mags89

anybody got any tips for tapping the space fast enough??? smile.gif

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thaCURSEDpie

 

anybody got any tips for tapping the space fast enough??? smile.gif

yeah, use GlovePIE. Thats a program you can use to make autoclickers and stuff like that. (that's what I use it for. And a panic button smile.gif. 1 mouse click = Alt +F4

 

Lemme search for you...

 

Ok, found it. Get glovepie here:

http://carl.kenner.googlepages.com/glovepie_download

 

Open it, past this script in it:

 

if (Key.M) { //Change to different key if you want!Key.Space = 1 // leave this stuff.Key.Space = 0Key.Space = 0Key.Space = 0}

 

 

Now safe it somewhere. Then press "Run". Now if you hold the key you chose (M default), the Space key will be pressed FAST.

To stop the program, simply press "stop"

 

EDIT2:

With this I can get 392 mouseclicks in 10 seconds! tounge.gif

Edited by thaCURSEDpie

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mags89
anybody got any tips for tapping the space fast enough??? smile.gif

yeah, use GlovePIE. Thats a program you can use to make autoclickers and stuff like that. (that's what I use it for. And a panic button smile.gif. 1 mouse click = Alt +F4

 

Lemme search for you...

 

Ok, found it. Get glovepie here:

http://carl.kenner.googlepages.com/glovepie_download

 

Open it, past this script in it:

 

if (Key.M) { //Change to different key if you want!Key.Space = 1 // leave this stuff.Key.Space = 0Key.Space = 0Key.Space = 0}

 

 

Now safe it somewhere. Then press "Run". Now if you hold the key you chose (M default), the Space key will be pressed FAST.

To stop the program, simply press "stop"

 

EDIT2:

With this I can get 392 mouseclicks in 10 seconds! tounge.gif

thanx a lot....but anyway how does it work again? you hold key m and then press space. is it?

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