I found your reply
in that thread, so I guess I'll respond to that.
The help and support section is just for people looking for solutions to their problems...people pretty much go there to post topics, not look at the other topics there; pins do even less than the do normally and the only people who browse it are those looking to answer threads. Chucking all the ongoing issues with the game into that section would pretty much destroy any traffic they'd get because of how the section gets used, and it's not gonna get any big enough changes to focus on those threads since we'd still need to have it as a place for people to get their good ol' general game support. And generally? Threads about ongoing problems, if
they get posted to the main section, don't just get locked and dumped, they're allowed to stay (or at least I don't lock 'em) - I'm not really sure if threads get made by anyone, they might and I'd be wrong about them not getting locked which would just mean being less lock-happy ¯\_(ツ)_/¯
Either way, I'm not sure there's much of an issue with staff hiding things and more the community not getting the activity going in the first place.