I haven't had a chance to login yet today and have a look... though I doubt I'll be missing anything since I'm already dirt f*cking poor for the moment.
I hate to be the bearer of bad news for ya, and I hope I'm wrong, but yous guys are likely to never see those GTA$ again. Rockstar doesn't make mistakes. They're above that sort of thing. Like God, they move in mysterious ways. This is their will. I don't even bother with tickets anymore. When sh*t happens I just eat it and play something else rather than talk to their support staff. 8 million is one hell of a sum to loose all at once though. I hope your experience is different from my own.