Hello, I've purchased a PS4 two days ago and it worked perfectly the first two days. It still does, except that now I can't connect to PSN and play online. I've gotten.this WS-37397-3 error which, from what I understand, means that your IP has been blocked for activity that violates the PSN terms. This cannot be the case as I've only downloaded a few demos from the PS store and done nothing else. I've even connected to one of my friend's router and still didn't work, even if it's another IP address. Has anybody experienced this before and has any idea on how to fix it? PS support was not helpful at all. I've bought a PS Plus membership and I don't really care about thosd few dollars, but I really wanted to play online as I've had an XBox 360 for 5 years and only played single player games. Please let me know if you have any idea on how to fix this. Thank you so much!
I'm sorry to hear your PS4 isn't connecting online. By the sounds of it, you haven't genuinely done anything wrong. You also got it on hire purchase. I think the console could have been re-sold as new. Maybe it was refurbished but the serial number is blocked. Try return it immediately. Report it to Sony immediately. Give the error code and explain you bought it legitimately. Sony should be able to have a record of console's history based on the serial. They'll be able to track if there was other accounts associated with that console before your account was on it. If it didn't connect to PS Network on first day, then we know it was blocked before purchase. If it was blocked 2 days after, then you need to check that nobody else had access or at least ask for clarification was to why your console was banned. If it was banned from day one, you can provide your two-day old receipt as proof.
Make sure you keep a log of all your interactions with Sony. Also notify the shop in where you bought the PS4.
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