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Unable to change password

Best Answer uNi, 19 August 2014 - 03:57 PM

Make sure you're not using two or more instances of the forums when requesting a password change. Close all the GTAF tabs, open the forums again and request it. 

 

Let me know if this works.

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5 replies to this topic
hercules1975
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#1

Posted 19 August 2014 - 03:54 PM

This error message comes up:

 

Your security key was not valid.

 

 


uNi
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#2

Posted 19 August 2014 - 03:57 PM   Best Answer

Make sure you're not using two or more instances of the forums when requesting a password change. Close all the GTAF tabs, open the forums again and request it. 

 

Let me know if this works.


hercules1975
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#3

Posted 19 August 2014 - 06:13 PM

Thanks, uNi - I finally managed to get it changed after closing everything down and restarting everything.

 

It took 4 hours on and off in-between playing the game/etc.!  :lol:

 

Maybe add a note on the email/password change about not having other GTA Forums windows open at the same time?


Franceska
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#4

Posted 19 August 2014 - 06:35 PM

Maybe add a note on the email/password change about not having other GTA Forums windows open at the same time?


From the error, I can give you an idea of why it happened:

When you have multiple tabs open, and you change your stuff like that, you will get a new security key. But because you have other instances of the website open, it can't make out which key to use. The new or old one, so it throws up that error.


Any programmers can correct me if I'm wrong, but that's how I see it. :)
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uNi
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#5

Posted 19 August 2014 - 07:43 PM

That's about it.


hercules1975
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#6

Posted 21 August 2014 - 12:50 AM

Thanks cheska & uNi - I did wonder why it wasn't working for me!

 

I though it was because the site was overloaded or something, due to the update and all  :santa:





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