What's worse, is that it took them nearly a month to send out an automated response....
The reason for the long responses is that Rockstar's support bot software got a virus and had to be disabled, so they started using the GTAV cop AI to answer service tickets. But the cop AI is so aggressive in GTAV / GTA0 that there are very few cop AI bots left to answer the mail.
Regarding the video capture, indeed probably very few people have it. I wanted to capture some of the scenes and drives in GTAV in HD720, so I eventually got the Elgato video capture box (about $150 or so), being fed by my PS3 video output. But then you also need a decent PC to keep up with the video decoding and actual capture to disk. So it's an expensive proposition.
I have sometimes (only about 1/4 of the time) captured interesting things like billion dollar bounties, tankwars, and getting spawnkilled. But it is handy to be able to go back to the video and see who killed me and maybe how directly and from how far they came at me with intent to kill the new white dot. These trolls must just stare at the map, waiting for a new white dot to show up.
On topic: I am so happy I got my billion plus of free money. Big money takes a lot of unnecessary stress out of GTA0. One time, I got a $2B bounty on me, but I got killed literally about 4 seconds after it was placed, before I even realized it was on me, so I could not flee the session with dirty money. But I did put a pathetic little $9K bounty back on the guy that bountied me, to indicate my "righteous indignation" at potentially being gifted free money or for making me part of his dirty scheme. Luckily, in response, he directly shared $900M to me and I swiftly left the session to again show how very upset I was at getting that money. NOT.