I think their biggest problem is that they rushed Online, by the time next gen consoles had release dates I highly doubt they were even close to being done with Online, when you look at a lot of the things in-game you might see a lot of things people here look at as "future DLC" content and "Easter Eggs" but as someone who has worked on a content development team before for an MMO those things only appear to me as unfinished or scrapped work. I can't blame them for being pigeon holed into releasing this game earlier than they had to in fear of losing a lot of fans and potential profit, I mean yes I'm sure in the back of their heads they knew core fans would still play but let's be realistic it's a company and a business, obviously they are going to care about money. I think if this game came out let's say next summer we would probably see a whole different online experience.
I am willing to make the sacrifice for the reason I stated in my previous post but also because I truly feel sorry for Rockstar in terms of the situation, this is really one of the bitchiest, dumbest, and worst communities I've ever seen for any game online, sure they didn't handle things well and sure they have had experience with online games before but not to this magnitude, but given the community they were hit full force with I don't think many other companies could have done that much better of a job. Especially considering we don't even have an actual community manager or official R* forums.
I do hope they start taking player suggestions into consideration though as I have seen some good ones on here that I only hope were emailed to Rockstar by the OP I think the content creator was a good start of them opening their ears to things the community like and I can only hope they continue going in that path.
Holy sh*t I am so sorry I just realized how much I actually typed lol.
Heh, don't worry, I've read it (I'm sure others will too, only the ones who have nothing useful to add will TLDR this).
I do feel for Rockstar...but not enough to sacrifice my characters. They've made quite a hunk of change, and with that money they should hire staff to look through millions of accounts to calculate, rp/time played, car sales and the like.