I just got off the phone with Rockstar Support. They are still in the process of gathering data and trying to determine if this is something that is patchable - at least that is what I was told.
If you are experiencing freezes with GTA V, the best way to help is by performing the following steps.
Before troubleshooting, please check the following:
- a. Turn the console off and on.
- b. Unplug all power cords and accessories, and then plug them back in firmly. Make sure all connections are secure.
- c. Update your console software.
1.) Clearing Game Cache:
To clear the Xbox 360 cache select Settings==>System==> Storage ==> then highlight the HDD, press Y for Device Options… and then simply select “Clear System Cache”. Select Yes when prompted to perform Hard Drive Maintenance.
* = Deleting the cache will remove temporary game files and updates. Saved games, profiles, DLC etc will NOT be removed.
**Please note, if the game freezes during installation, please check the following article:
2.) Clear the Game Cache.
Clearing the Game Cache on the Xbox 360 is a separate function from clearing the System Cache. In order to do so, you must hold the LEFT Bumper, RIGHT Bumper, and the X button all at the same time on the Xbox 360 controller as a game is launching. Once you reach the Main Menu or Title Screen of the game, you can let go of the buttons. There will be no notification to you that this process has completed because it is all done passively.
Clearing the Game Cache resolves many problems in games that rely heavily on the Xbox 360's cached memory. Some of these problems include, but are not limited to NPC issues, random textures, and "hitching", "lagging", or "slow gameplay".
3.) Disconnect your Xbox from the internet.
We have gotten reports that some players have been able to resolve their issues by disconnecting their console from the internet. It is possible that some freezes are related to some recent server outages that should be resolved shortly. If issues persist, disabling all internet connections on your console should prevent the game from attempting to access the servers. Obviously this is not ideal, but testing this should work at least for troubleshooting purposes, and should be resolved quickly.
4.) Clear save files.
Some crashes can be related to corrupted save data, especially crashes at a specific spot, or crashes on launch. The next step would be to isolate the save files, and see if launching without them remedies the issue. There are several ways of doing this:
- a. Deleting all files in the Games and Apps folder related to GTA V. Select Settings==>System==> Storage ==> then highlight the HDD, press A, then select Games and Apps==>Grand Theft Auto V. Delete all files in this directory. Note: This method will result in permanent loss of data. If the game crashed the first time it launched, no valuable information is stored in here, so they may be deleted freely. If you already played the game for many hours, you may want to consider trying another method.
- b. Backing up all files in the save directory to an external device before deleting all files as described above.
- c. Possibly the simplest method, and one that also might isolate other potential issues would be to test the game from a brand new Xbox Live Gamertag. The save files for 360 games are tied to a specific user. Launching from a new user should cause the game to pull from a brand new pool of files.
5.) Test the game on a second console.
This last step is potentially the trickiest step, depending on alternate hardware availability, but probably the most important step for determining the cause of major issues on any console. That step would be to test the disc on a separate console. If you have a friend or family member with an Xbox 360, we strongly recommend installing the game on their console, and see if issues persist.
6.) Test the game when installed on a second hard drive.
Because GTA V is so reliant on install data, and utilizes the hard drive so heavily, it may also be worth attempting to install on a different drive, and see if that helps. If you were previously installing on internal storage, installing to a freshly formatted 16GB Flash drive may help improve performance. More information on installation can be found at the following:
Here is the important part
If you continue to have issues, please let us know the following:
- The model of your Xbox 360
- The size of your hard drive, How large is it, and is the game installed to an internal HDD or Flash Drive?
- How much free space is available on your HDD after installation.
- The contents of any error code, if applicable. If possible, please submit a screen shot of any error messages, or give the precise wording of the error.
Email Rockstar Support at: [email protected]
Let them know that you performed the 6 steps mentioned above and then provide them the information they are requesting. I'm hoping that with enough responses they'll be able to determine specific trends and figure out how to patch this issue.