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Game pre-order missing?

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swifty03
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#151

Posted 14 September 2013 - 10:03 AM

Well I'm definitely holding out for Monday regarding the e-mail. Think positive guys!

Kakkaroot
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#152

Posted 14 September 2013 - 10:06 AM

If the game is shipped on monday and you are using free delivery what are the chances of it arriving the next day?


harry246
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#153

Posted 14 September 2013 - 10:11 AM Edited by harry246, 14 September 2013 - 10:12 AM.

Uehzjd2.jpg

I also just got this email this morning !! Ahhh happy now :)


TrevorsMom
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#154

Posted 14 September 2013 - 10:15 AM

Just got mine this morning from GAME!!!!!!


harry246
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#155

Posted 14 September 2013 - 10:16 AM

Looks like mine might have shipped!

 

xclp.png

 

Stil says unshipped on the main page though :s

 

y49v.png

 

Also no tracking information for DPD yet so i'm not sure if it has or hasn't been shipped 


otomochaser
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#156

Posted 14 September 2013 - 10:21 AM Edited by otomochaser, 14 September 2013 - 10:24 AM.

Still not had an update for payment. :( Just showing my charge for deposit. Waiting for this email is killing me.


Very worried now that my order is dead in the water. toilet_claw.gif

If I wait til Monday and they mess this up and its too late to even get a special edition preorder.....i will go on a RAMPAGE.

panic.gifflamethrower-2.gif

swifty03
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#157

Posted 14 September 2013 - 10:23 AM

I ordered the CE and in an e-mail I got around a week ago I was told that it would be coming by DPD any packages bigger than normal post tend to always turn up in the morning and are quite reliable so fingers crossed!

ScottishHeist123
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#158

Posted 14 September 2013 - 10:48 AM

Uehzjd2.jpg
I also just got this email this morning !! Ahhh happy now :)


Just got it, too!

Fingers crossed it goes through all okay! I'm a little bit worried with my payment method, as my billing address does not state my flat number. Everything else is accurate. Anyone know if this could become an issue?

harry246
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#159

Posted 14 September 2013 - 10:56 AM

 

Uehzjd2.jpg
I also just got this email this morning !! Ahhh happy now :)


Just got it, too!

Fingers crossed it goes through all okay! I'm a little bit worried with my payment method, as my billing address does not state my flat number. Everything else is accurate. Anyone know if this could become an issue?

 

 

Not sure...maybe amend your address quickly? 


ScottishHeist123
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#160

Posted 14 September 2013 - 11:01 AM

Just got it, too!
Fingers crossed it goes through all okay! I'm a little bit worried with my payment method, as my billing address does not state my flat number. Everything else is accurate. Anyone know if this could become an issue?

 
Not sure...maybe amend your address quickly?

I'm not sure how. As it's a weekend the webchat is offline. Can I change it online? Or do GAME have a call centre where I can speak to a human?

Interrorgator
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#161

Posted 14 September 2013 - 11:21 AM Edited by Interrorgator, 14 September 2013 - 11:22 AM.

Still not had an update for payment. :( Just showing my charge for deposit. Waiting for this email is killing me.


Very worried now that my order is dead in the water. toilet_claw.gif

If I wait til Monday and they mess this up and its too late to even get a special edition preorder.....i will go on a RAMPAGE.

panic.gifflamethrower-2.gif

Hey, I'm in the same predicament! I've had no money taken out and my order is still missing. I best not have lost this collectors edition!

 

However, has anyone noticed this on GAME's twitter page? https://twitter.com/GAMEdigital

 

"GTA CE orders aren't visible in "track orders" on site right now as part of us processing your order (a behind the scenes bit). Don't worry!

So - if you've ordered a GTA Collector's Edition, and can't see it in track orders, don't worry. The hamster is still on the wheel!"

 

At least its a little reassuring!


Electrogypsy
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#162

Posted 14 September 2013 - 11:22 AM Edited by electrogypsy, 14 September 2013 - 11:25 AM.

Got the email as well this morning saying my order is being processed. 

 

Edit: Just looked on the website and mines saying Shipped on both pages.


otomochaser
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#163

Posted 14 September 2013 - 11:40 AM


Still not had an update for payment. :( Just showing my charge for deposit. Waiting for this email is killing me.


Very worried now that my order is dead in the water. toilet_claw.gif

If I wait til Monday and they mess this up and its too late to even get a special edition preorder.....i will go on a RAMPAGE.

panic.gifflamethrower-2.gif

Hey, I'm in the same predicament! I've had no money taken out and my order is still missing. I best not have lost this collectors edition!
 
However, has anyone noticed this on GAME's twitter page? https://twitter.com/GAMEdigital
 
"GTA CE orders aren't visible in "track orders" on site right now as part of us processing your order (a behind the scenes bit). Don't worry!
So - if you've ordered a GTA Collector's Edition, and can't see it in track orders, don't worry. The hamster is still on the wheel!"
 
At least its a little reassuring!


Mine went missing for 24hrs,but returned at 16:00 yesterday.....so it's been processing for a further 21hrs so far without payment/email!
I'm SLIGHTLY reassured by their twitter,but they're cutting it pretty fine.

I ordered on August 2nd.
I'm hoping they're processing orders in blocks first by region (i'm in Wales) and subsequently by date. That might explain the lag....

Still nerve wracking as f*ck though!

harry246
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#164

Posted 14 September 2013 - 11:48 AM

Anyone with their order marked as 'shipped' had any actual tracking info yet?


Electrogypsy
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#165

Posted 14 September 2013 - 11:56 AM

Don't think so.


otomochaser
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#166

Posted 14 September 2013 - 11:57 AM Edited by otomochaser, 14 September 2013 - 11:58 AM.

GAME is a bit odd when it comes to labelling their order status. My money was taken, I received a confirmation email, my reward points were granted to my account and my SE's status was changed to "shipped" two days ago. I believe that  our games won't be officially dispatched until Monday. However, part of GAME's order processing... process is to change order statuses to "shipped" once everything's been confirmed and is ready to be sent off.
 
Obviously, this is all conjecture but I've preordered from them once before and this happened. We should receive another email on Monday letting us know that our order has been dispatched and should arrive soon (for release).


The tracker should be sent and become active once scanned by the courier,i believe.

Andy.
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#167

Posted 14 September 2013 - 12:21 PM

Didn't one of the emails say they wouldn't be giving out tracking numbers until monday night?

 

I'm sure I remember reading that somewhere.


zakace
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#168

Posted 14 September 2013 - 12:23 PM

Looks like mine might have shipped!

 

xclp.png

 

Stil says unshipped on the main page though :s

 

y49v.png

 

Also no tracking information for DPD yet so i'm not sure if it has or hasn't been shipped 

Your order hasn't been shipped. My Status has been set as shipped since Wednesday but if you look on the email it says that it just means its been packaged ready for dispatch


Andy.
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#169

Posted 14 September 2013 - 12:28 PM Edited by Andy., 14 September 2013 - 12:34 PM.

The email I received on the 4th mentions it:
 

GTA V is released on 17th September and Rockstar, who publish it, have worked very hard to make it the
biggest gaming launch ever. They have requested that no UK retailer despatch GTA V before the 16th September
and GAME, along with all reputable retailers, will respect this request.

Your order is being despatched by DPD Next Day Courier who have a 99.35% next day delivery rate. Please be aware that tracking numbers will not be active until the evening before the release date. We will ensure that your order is despatched via DPD in time for release day.


Chrisii1991
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#170

Posted 14 September 2013 - 12:49 PM

Can anyone help. My partner preorder the CE months ago from game.co.uk. And he had email yesterday saying it had been cancelled. He had not cancelled it. He also paid the £20 deposit a month or so ago. Does anyone know what is going on? We have emailed but nothing yet. And obviously game.co.uk does not have a telephone number. !!!


Andy.
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#171

Posted 14 September 2013 - 12:52 PM

What exactly did the email say? Did he pay by paypal?


Chrisii1991
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#172

Posted 14 September 2013 - 12:54 PM

What exactly did the email say? Did he pay by paypal?

By debit card

 

Dear Customer,

This email confirms the cancellation of the following items:

 

Your recent order has been cancelled, if you have made a cancellation request please accept this email as confirmation of your request.

If you have not cancelled your order there may be a problem with the payment for your order, please contact Customer Services using the Online Contact Form.

Your order may have been cancelled if the product you have ordered has become unavailable, please check GAME.co.uk for availability.


Andy.
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#173

Posted 14 September 2013 - 12:56 PM Edited by Andy., 14 September 2013 - 12:57 PM.

Ouch.

 

Has he checked his card details are correct?

 

If everything is correct and he can't see any problems, then that's a poor way of Game letting you know they can't satisfy the order. No real explanation at all.

 

Your best bet to get in contact with them asap is to wait until live chat is available at 9am on monday morning.


arabsoul
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#174

Posted 14 September 2013 - 12:58 PM

I haven't been charged for the SE yet.....  Anyone else in the same boat?  If they screw me outta my order after cancelling with shopto I'll be pissed


Chrisii1991
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#175

Posted 14 September 2013 - 12:58 PM

Ouch.

 

Has he checked his card details are correct?

 

If everything is correct and he can't see any problems, then that's a poor way of Game letting you know they can't satisfy the order. No real explanation at all.

Yep all correct his deposit went through and so did the strategy guide.


Kakkaroot
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#176

Posted 14 September 2013 - 01:09 PM

 

The email I received on the 4th mentions it:
 

GTA V is released on 17th September and Rockstar, who publish it, have worked very hard to make it the
biggest gaming launch ever. They have requested that no UK retailer despatch GTA V before the 16th September
and GAME, along with all reputable retailers, will respect this request.

Your order is being despatched by DPD Next Day Courier who have a 99.35% next day delivery rate. Please be aware that tracking numbers will not be active until the evening before the release date. We will ensure that your order is despatched via DPD in time for release day.

 

Are free deliveries getting this DPD courier or are royal mail going to be delivering it, i paid nothing for delivery as i assumed it would be sent off yesterday/today so it would arrive on mon/tue.


otomochaser
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#177

Posted 14 September 2013 - 01:32 PM Edited by otomochaser, 14 September 2013 - 01:34 PM.

I took free delivery for my CE.
My subsequent email stated it would be sent via DPD though.



As an update,since my preorder is taking a million years to process payment,i just preordered a Special Edition from a bricks & mortar store. Worst case scenario,if Game mess up my CE,i can collect my SE on Tuesday MORNING. And if my CE processes by Monday,then i can transfer my deposit for SE to a giftcard and use for the guide which i planned to get anyway.

Pretty much a win/win - all i want the CE for really is the bike/car/garage.

As long as i get a blimp/weapons/air trials I'm mostly happy....

But i am crossing my fingers tightly that i get the full Collectors Edition processed.

Andy.
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#178

Posted 14 September 2013 - 02:01 PM

Are free deliveries getting this DPD courier or are royal mail going to be delivering it, i paid nothing for delivery as i assumed it would be sent off yesterday/today so it would arrive on mon/tue.

 

I got free express delivery as my order is over £100. It just says free UK delivery on my track orders page, but the emails say it'll be sent via DPD.


Alpha55
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#179

Posted 14 September 2013 - 02:04 PM

I got the email about it being processed this morning aswell. Looked in my account and it says unshipped but if you click on the order it says shipped. I guess that's just apart of the processing so they can get it ready to actually ship it out :panic:


Wickedkitten
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#180

Posted 14 September 2013 - 03:57 PM

Can anyone help. My partner preorder the CE months ago from game.co.uk. And he had email yesterday saying it had been cancelled. He had not cancelled it. He also paid the £20 deposit a month or so ago. Does anyone know what is going on? We have emailed but nothing yet. And obviously game.co.uk does not have a telephone number. !!!


Same exact thing happened with my CE. Got in contact through their web chat last night and got a call this morning about it from 01256784000 so try that.




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