as you can see here 2.07GB of my Installed RAM is not 'usable' this RAM is stuck in the Hardware Reserved, as this screenshot will show
This has been the case for a few weeks now since I got my laptop back from PC world's repair center, i sent it back in so they could fix this issue, they said that there is nothing wrong with the computer and that actually the RAM should be like this. They fed me loads of lines of bullpoop including the Operating system needs about "gb to run.
That is very true but it is taking that 2gb out of the 4GB available, so that missing 2GB is not contributing to that at all, this may be stating the obvious to many of you but they shouldn't have suggested something so moronic. so then they fed me the line that this 2GB is being used by the hardware, things like the graphics card, again this can be completely dispelled by the fact that, before I sent it into them, this never happened before, it always used to show a normal amount under Hardware reserved in the Resource Monitor.
Furhtermore I know that that 2GB in hardware reserved is untouched because in the 3rd screenshot you see 2.91GB being used, now this is with chrome, steam and skype open. Back before this mess when i had those applications open it would show approximately 2.7-3GB being used normally. So the graphics card is leeching off the 4GB usable, I was running a video at the time, and then a game afterwards and I saw no decrease from what I used to normally see in terms of RAM usage (amount not %age, obviously I was seeing a much higher percentage because there is less RAM) and it is not from the 2GB hardware reserved, as was being suggested by a tech support guy yesterday. Thus making that 2GB essentially dead RAM, not being used at all, in the slightest. Also 2GB hardware reserved makes no sense for a 1GB graphics card (ATI Radeon 5850HD) well at least I am told it is 1GB.
After running all the usual stuff like msconfig, and coming to no positive conclusion I opened up the laptop, saw 2 RAM sticks. one with 4GB one with 2GB
i swapped the RAM sticks, and when I booted up the computer it said 1.93GB usable RAM and 4GB in hardware reserved.
So what does this mean? does this mean I have a faulty RAM slot? ot does this mean the repair center has done stupid configuration on that RAM slot or something?
I even performed a system restore, problem did not go away so this is unlikely anything software related
Edited by NateShaw92, 31 August 2013 - 05:13 AM.