|QUOTE (Dorelliun @ May 13 2008, 13:06)|
| Well, it's official. There is no fix.|
I am being forced to surrender my PS3 console in an "apples for apples or better" type of exhange, free of charge, for another PS3 that will supposedly run the software.
Imagine my shock. Here I was thinking that just because I've never had a single problem with my console, all my other games, movies and blue rays work, internet functions fine, my console is actually in need of a repair.
Sony, at least, seems to give a damn whether GTA IV runs or not on their hardware. The agent stated that they felt this was the quickest way to open the game up to everyone, to which I agreed.
It's a solution, if an inelegant one. I'll let you know what I get in exchange for my 60 GB NTSC console. I'm hoping it's a nice 80 GB Metal Gear Solid Online bundle. (Yeah, I'm probably dreaming, but we deserve it for all this crap.)
I received my new PS3 via Federal Express at 9:20 a.m. on Saturday.
I opened it up and noted that it is not an upgrade, as was inferred by the agent, but the same model system. Only this time, it was preloaded with firmware 2.35.
GTA IV works flawlessly, as well as all of my other games. The console itself was in brand new condition.
I'm satisfied with the end result, but take note Rockstar...this was your last chance to come forward and take responsibility for your error, and you failed miserably.
Here's the email I received from Rockstar on 5/18/08, more than two weeks after I reported the problem:
Response (Lesley) 18/05/2008 08.08 AM
1) Delete the games install data. This is done via the PS3 options. Scroll along the cross media bar until you reach the 'Game' tab, now scroll up / down the list until you reach the 'Game Data Utility' Enter this and locate the GTA IV option. Highlight this and press triangle once, from the menu select Delete. This will delete the games install information.
2) Delete the games save files. To delete any save files you will need to do the following. Scroll along the cross media bar until you reach the 'Game' tab, now scroll up / down the list until you reach the 'Save Data Utility' Enter this and locate the GTA IV option. Highlight this and press triangle once, and from the context menu select Delete.
3) Disable your internet connectivity for the PS3. To do this scroll along the cross media bar until you reach the 'Settings' tab, now scroll up / down the list until you reach the 'Network Settings'. Now scroll down to the Internet connection option and press x, now select the disable option. Once this has been done unplug the ethernet cable if you are connecting to the internet if using this.
4) Disable the consoles information board. To do this scroll along the cross media bar until you reach the 'Network' tab, now scroll up / down the list until you reach the 'Information Board', highlight this and press triangle. From the menu select 'Do not display' Press X to confirm this.
5) Disable Media Server functionality. Scroll to Settings, now scroll up / down to 'Network Settings' select Media Server connection. Once this has been done press triangle and change the option Disabled.
6) Delete all of the systems internet cache. To do this scroll along the cross media bar until you reach the 'Network' tab, now scroll up / down the list until you reach the 'Internet Browser', highlight this and press X. Once you browser opens press the triangle button once, from the new menu highlight the 'Tools' option and press X. Scroll down the menu until you reach 'Delete Cookies' and press X. Confirm the files deletion. Repeat this for 'Delete Cache'.
7 ) Turn off the PS3 screen saver. Use the cross media bar to scroll to 'Settings', select 'Display Settings'. Now highlight 'Screensaver' and set this to 'Do not use'.
8 ) Once this has been done manually restart you PS3 by holding down the power button for 5 seconds it will beep once and then shut down. Release the power button and re-press it and hold for about 5 seconds. The system will then boot and reset all display settings. You will prompted to reset your display settings to how you requrie them.
9) Once restarted please try the game again, you will be prompted to reinstall.
Once the game has started please turn off the following features:
1) The games auto-save. Press Start, Game, and locate the Auto-save option. Turn this off.
2) Turn off the games flicker filter. Press Start, Display and locate the Flicker Filter option. Turn this off.
3) Turn off the controller vibration feature. Press Start, Controls and locate the vibration option. Turn this off.
Now try playing the game as normal. Do you experience any freezing? If so please state exactly where the games is freezing. Try to give as much detail as possible including if the sound continues to play etc.
We also need the following additional information in order to assist in finding a solution to your issue.
PS3 version (20, 40, 60, 80gb model)
PS3 Firmware version
How was the latest firmware installed (Off GTA IV disk, from PS3 network, from another game)
PS3 purchase date (nearest Month)
PS3 Controller Type (SixAxis or DualShock 3)
Free Hard Drive Space (GB)
Wireless or Wired network connection
Internet Connection Type (Cable, ADSL, Etc)
HD or Standard TV
Resolution (HD only)
Any other OS installed
Customer ([withheld]) 16/05/2008 05.55 PM
I own a 60 GB PS3 and bought this version of the game. It installed seemingly fine, but it will NOT run. No matter what I do. I'm not connected to the internet, and never was. That feature is disabled. All of the other 12 steps that was recommended by Take Two were also taken to no avail.
All of my other PS3 games work just fine and I've never had a problem. I run in standard 480 resolution.
Please patch this; I want so much to play this game. The retailer I bought it from will NOT take it back.
Please help us.
So, as you can clearly see, Rockstar and Take Two really aren't applying their skills to resolution of this problem as much as damage control. Big surprise.
That's okay Rockstar and Take Two. Plenty of us out here will remember this bullsh*t treatment for years. Good luck ever selling us anything again.
We're about as forgiving as loan sharks when you can't even take responsibility for your defective products.